Services Departments Government

Tools and Resources for Providers

The Clackamas County Behavioral Health Division is a Medicaid managed care organization that administers the mental health benefits for Oregon Health Plan enrolled members in Clackamas County.

2015 Practice Guidelines – Manual for Providers

Our purpose

We ensure that our members receive the right service at the right time.   

Our values

Clackamas Behavioral Health Division promotes resilience and recovery for our members. We support a system of care that promotes and sustains a person’s recovery from a mental health condition by identifying and building upon the strengths and competencies within the person to assist them in achieving a meaningful life within their community. 

Members are to be served in the most normative, least restrictive, least intrusive, and most cost-effective level of care appropriate to their diagnosis and current symptoms, degree of impairment, level of functioning, treatment history, and extent of family and community supports. 

Our Principles

1) Treatment planning incorporates the principles of resilience and recovery:

2) Policies governing service delivery are age and gender appropriate, culturally competent, evidence-based and trauma-informed, and attend to other factors known to impact individuals’ resilience and recovery.

3) Positive clinical outcomes are more likely when clinicians use evidence based practices or best clinical practices based on a body of research and as established by professional organizations.

4) Treatment interventions should promote resilience and recovery as evidenced by:

Please download our provider manual to learn about how we operate, our authorization processes, and how to submit claims. If you can’t find the information you need, or if you have specific questions that aren’t addressed in the Manual, please give us a call. We’ll be happy to help. 

You can contact us:

By phone – 503-742-5335 or 1-888-651-2134

By fax – 503-742-5304

By mail – 2051 Kaen Road, Suite 367, Oregon City, Oregon 97045

Our office hours are Monday – Thursday, 7 a.m. – 6 p.m. We are closed on Fridays.

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Public Services Building

Contact Us

Public Services Building
2051 Kaen Road
Oregon City, OR 97045

(503) 742-5335

If you are having a mental health emergency, call our crisis line at (503) 655-8585.