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Job Applications - Frequently Asked Questions

Frequently asked questions about the application/recruitment process.

Below is a list of questions applicants frequently have during and after submitting an online application. This information will explain a variety of things including what to expect after submitting an application, how to view your application status, and how to apply for additional positions.

Recruitment FAQ
Questions about your Username or Password
having Problems Applying

Recruitment FAQ

Creating a Login ID

Having Problems with My Computer

Updating/Changing My Personal Information

Applying for Jobs

Completing the Online Application

Testing

Application Status

Interviews and Hires

Current and Former County Employees

Veterans Preference/Conviction Disclosure/Requests for Accomodation

Additional Requirements

Need Help

If you have questions or encounter any difficulties completing your on-line application, please use the Need Assistance With your Job Application link to send an email or call (503) 655-8459 during regular business hours, 7 AM - 6 PM (Pacific Time) Monday - Thursday for assistance. Note: Clackamas County Department of Employee Services is closed on Fridays and holidays.

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What is Job Search (formerly known as Careers)?

Job Search is the Clackamas County online application system. It allows you to view current positions at the County, apply for job openings, and track your progress through the recruitment process.

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I don’t have a computer at home. Where can I apply for Clackamas County jobs?

You can access our on-line applications anywhere you access the Internet. This includes public libraries, community colleges, and internet cafés. You may also visit Clackamas County Department of Employee Services (DES) at 2051 Kaen Road, 3rd Floor, Oregon City, OR 97045. DES has computers available 7 AM - 6 PM (Pacific Time) Monday - Thursday. We are closed Fridays and holidays.

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I don’t have a login. What do I do?

If this is your first visit to our online application system, after you have clicked on a job posting title and clicked the Apply button, use the Register Now link. You will be asked to enter registration information that includes creating a unique User Name and Password. You will also be asked to re-type the password, just to confirm your password is spelled and entered correctly. Both the User Name and Password are case sensitive. If you are returning to our online application system, your login is the User Name and Password you used at your last visit. If you do not remember your password, please use the Forgot User Name or Forgot Password links on the Sign In page or call our office during regular business hours (Monday - Thursday 7 AM - 6 PM, Pacific Time) and we will be happy to reset your password.

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I was in the middle of completing my on-line application and I got an error message saying “This page contains both secure and nonsecure items. Do you want to display the nonsecure items?” When I clicked “yes” (or “no”) I got another error message.

This typically happens when a person uses their mouse or keyboard commands to move forward or backward between pages within the online application. Instead, use the “Previous” or “Next” buttons to move from page to page within the online application. Alternatively, you may also click on the application page links once the links are activated through the guided step-by-step process (Preferences, Online Questionnaire, Education, Current and Prior Employment, Languages,  References, Veteran Points, Conviction Disclosure, Accomodation Request, How did you find out about us, Diversity, Review/Submit) to go back to any page within the application. If this happens again, unfortunately, you will need to return to the Job Search Home Page and start the application process over again. Please contact us if you continue to experience difficulties.

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What internet browser do you support?

Internet Explorer 8.0 or lower is no longer a supported browser and can cause performance issues with our online application. Explorer 9.0 or higher is the recommended web browser running on Windows. Note: If using IE 11, you may need to click the Compatibility View icon to correct display problems. If performance issues are experienced, we recommend you clear your temporary internet files, disable pop-up blockers, add as a trusted site or switch to another browser such as Firefox, Google Chrome or Safari.

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The screen looks odd and I can’t see the whole page, what is wrong?

Most likely your PC screen resolution is set to 800x600. For ease of use with the online application system, we recommend a screen resolution setting of 1024x768 with 1152x864 possibly yielding better viewing results. This setting is typically found under the “My Computer>Control Panel>Display>Settings>Screen Area” on most Windows computers.

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I have recently moved and/or changed my name. How can I change the name, address, email addresses and/or phone numbers listed on my online application?

You can update your contact information at any time. To do so, return to the online application systems, and Sign In to the system using your User Name and Password, click on the My Account Information link. After updating your information, click the Save button.

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How do I notify you of a change in address or phone number?

From the Job Search Home Page (after you provide your Sign In information), you can click on the My Account Information link. From there, you may change your name, address, email addresses and/or your phone numbers.

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Does Clackamas County accept paper applications?

All applications for regular status positions must be submitted on-line. If you are interested in a temporary or internship position(s), please click on the Temporary Positions or Internship buttons and follow the instructions contained in the job listing as to how to apply, who to contact, etc.

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How Do I Find Out What Jobs Are Currently Available?

You do not have to sign in or register to review our current job openings. From the Job Search Home Page, all current job openings are listed under Latest Job Postings. You can sort the list of jobs by clicking on any of the headers. For example, if you click on the “Job Title” heading, it will sort the openings in alphabetical order.

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How does the Job Search work?

There is a Basic Search box on the Job Search page. You can search by keyword for any job posted in the last month. You can also use the Jobs Posted Within drop down box and change the timeframe of the search.

The Advanced Search link takes you to a new page that offers a more detailed search experience. You can search by keyword, by location, and other common search fields. You can save your search criteria for future use. Once you are logged in, you will find your saved searches under the My Saved Searches link.

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Can I be notified of jobs that fit my interests as they become available?

Yes. Using the Advanced Search Link, setup your search criteria, click the Save Search button. The Save Search page appears. Enter a name for the saved search in the *Name My Search: field. Click the Notify me when new jobs meet my criteria box. Enter an email address for job agent notifications in the Send Job Agent notification to: field. Click Save Search button. When a job opening is posted that meets your search criteria, you will be notified via email using the email address you attached to the search.

Any of your saved searches can be viewed by clicking on the My Saved Searches link once you are logged in. From this page, you can run the search manually, edit the criteria, or delete the search from your account.  Your search criteria stays for 999 days (approximately 2 1/2 years).

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How do I apply for a job that I see here?

New Users:

When you have clicked on a job title and clicked the Apply button, use the Register Now link to create a new applicant account. You will be prompted to create a User Name and Password. After you have created a unique login, you will be able to apply for job postings.

Returning Applicants:

Sign in using your User Name and Password. If applicable, click on Job Search Home link to display the Latest Job Postings. Click on a job title link. After reviewing the job description, click the Apply button.

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Can I apply for more than one job posting at a time?

No. You will need to apply for one job at a time. After you submit your application for a job, you will receive a confirmation that your application has been successfully submitted. Click on the Return to Job Search link. Click on the next desired Job Title link. After reviewing the job description, click the Apply button

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If I’m not sure which job I want, can I just submit a blank application online and let you determine what job I qualify for?

Because of the high volume of applications received annually, Clackamas County cannot match candidates to available positions. Many jobs require responses to multiple choice questions that vary from position to position. Therefore, you must complete and submit an online application for each position for which you are applying.

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How can I view more information about one of the job titles listed?

Click on the job title for a full description of the position. If you want to apply for that job, just click the Apply button on the posting.

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I applied for a job yesterday. I found another job online that I want to apply for today. Do I have to fill out all my information again?

With Job Search, once you log in using your existing User Name and Password,  the system will “remember” the information you have already provided, currently this includes any data you have input on your account information, preferences, education, current and prior employment, languages,  references, veteran attachments, accommodations, conviction disclosure and diversity pages. Please verify that the pre-populated information is still accurate. You will have the opportunity to add or edit the pre-populated information for the new job opening. You will need to fill in your information on all of the other pages that do not pre-populate and you must answer all of the application questions (online questionnaire link) for each job opening.

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Can I enter an application for a position before the job is open?

Only recruitments that currently are open will appear on our online application system under Latest Job Postings.

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I have already created an online application and applied for positions. I am now returning to apply for additional jobs and receive a message saying “User Name already exists.”

If this is your first time logging into the system, it will be necessary to choose a different User Name in order to apply for job postings. If you have already created an account and are a returning applicant, please click the Sign In link on the Job Search Page to access the Forgot User Name: Click this link to access the Forgot User Name page, where you can request an email reminder of the user name associated with the provided email address or Forgot Password:  Click this link to access the Forgot Password page, where you can request an email with a new system-generated password or call our office during regular business hours (Monday - Thursday 7 AM - 6 PM Pacific Time) and we will be happy to reset your password.

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Are all sections of the application required and do I need to answer the online questionnaire?

Yes and yes. It is your responsibility to ensure that all sections of the online application are completed. Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. Likewise, it is your responsibility to be sure that your online application reflects the required work experience and education needed to meet the minimum requirements for the position(s) for which you are applying.

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Do I need to list all the positions I have held?

Yes. Your “application” must be a complete and accurate representation of your education and work experience. Please be sure your application includes the following information for each position you have held within the last 10 years:

  • Start and end dates—MM/DD/YYYY
  • Name of Employer
  • Ending Job Title
  • Supervisor Name
  • Supervisor Email
  • Supervisor Phone
  • OK to Contact? (May we contact this Employer)
  • Hours Per Week
  • Ending Pay Rate/Pay Frequency
  • Address—country, city, state
  • Job Duties
  • Reason for Leaving

If you have experience applicable to the position you are applying for that is more than 10 years old, you may include it also.

Under Education include Highest Education Level achieved and any high school/GED and/or college/university you attended and the type of degree(s)/major awarded. top

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How do I submit attachments such as a cover letter, resume, reference letters or letters of recommendation?

Clackamas County normally does not accept attachments such as a cover letter, resume, reference letters or letters of recommendation. If a resume is required as part of the application process, there will be instructions prompting you to Copy and Paste resume text in the online employment application. If additional attachments are required, it will be a step in the application process that allows you to upload documents.

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The position I am applying for requires a certification, degree or license. Do I need to submit proof I possess it and when do I submit it?

Yes. If you are applying for a position that requires a certificate, degree or license you will be required to provide documentation. However, you will not upload or submit your documentation as part of your application. Unless there are instructions in the job description specifying methods for providing proof, typically, applicants will receive an email notification with details on when and how to submit proof. Essay questions may be used to get more details on your certification like type, numbers, or expiration dates (Essay questions are limited to 5,000 characters). top

In addition to applying online, would you recommend that I also forward my resume directly to the hiring department or Employee Services?

While we appreciate your enthusiasm, the online application is the official way to apply for positions at Clackamas County. Applicants who forward resumes to the Human Resource Division of Employee Services or the hiring department will be redirected back to the online system.

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Do I have to attach a personal resume or cover letter in order to apply for a position?

If a resume is required as part of the application process, there will be instructions prompting you to Copy and Paste resume text in the online employment application. Most recruitments require you to provide contact information (My Account Information), work schedule preferences, online questionnaire responses, education, current and prior employment history details, languages (if applicable), references, veteran points, conviction disclosure and accomodation request (if applicable), how did you find out about us and diversity (voluntary disclosure). Failure to complete all sections of the online application may prevent your information from being forwarded to the hiring department. It is your responsibility to ensure you read the detailed application instructions, and ensure the completeness of your online application.

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What happens if I submit an online application but do not complete all required sections?

Online applications that are incomplete will not be considered. In order to receive full consideration for the position(s) for which you submit an application, you need to completely fill out each section of the application. Please be sure that all sections of your online application are completed prior to clicking on the “Submit Application” button in the Review/Submit section of the application.

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How many applicants apply for a position?

The number of applicants who apply for a position vary from vacancy to vacancy and recruitment to recruitment. The average number of applicants for any one position is generally around 50. It is not uncommon, however, for us to receive over 100 applicants for one vacancy. Specialized positions, such as Electrical Inspector or Soil Scientist, may have fewer than 10 applicants. Keep in mind that the application process at Clackamas County is very competitive. Since many applicants hired into positions have qualifications that exceed the advertised minimum requirements, we recommend that you target those positions that most closely match your experience, education, and interest

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I see there is a close date for the job I am applying for, but no close time. Does that mean I can submit my application at any time on the closing date?

You may submit your application up until 11:59 PM (Pacific Time) on the closing date UNLESS a different time is specified in the job description. Applicants are STRONGLY encouraged not to wait until the last minute to submit their application for several reasons: 1) If you do not COMPLETELY finish your on-line application and click the Submit Application button after 11:59 PM (Pacific Time) our system will not accept your application; 2) Our staff is only available to answer your questions and offer assistance during regular business hours: 7 AM - 6 PM Pacific Time, Monday - Thursday. Note: we are closed on Fridays and holidays. 3) It is impossible to predict technical difficulties, on your end OR our end. Please do not wait until the last minute. Clackamas County is not responsible for technical difficulties or delays.

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Do I have a time limit on how long I can spend on each section of the application?

To protect the security of your data, the system will time out and log you out after 60 minutes of inactivity. If you are unable to finish your application, you may click the “Save for Later” button and complete your application at another time without having to start over. However, please keep in mind, your application cannot be submitted after the Close Date listed on the job details. If you are logged out before you click the “Save for Later” or “Submit Application” button, you will lose your work for that particular job opening. Unfortunately, just typing in the boxes does not reset the clock. You can click the heading hyperlinks or the previous and next buttons to reset the clock. We recommend, especially on the Work Experience page, that you prepare all your information in a word processor document first. You can then cut and paste the information into the online application and cut down the amount of time you are in a page. This should help you avoid the timeout error. Additionally, save your application often to prevent losing any changes made. Note: if you are getting kicked out of the online application before 60 minutes, please make sure you are using a compatible browser/operating system.

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Will I need to take a specialized test such as a typing test to be considered for a position?

Some jobs require a certain level of proficiency on a particular skill to continue through the selection process. For example, Communications Dispatcher series requires a video job compatiblity test and computer and multi-tasking skills test. Each job posting identifies testing process under Basis of Rating and/or Other Information. On the Job Search Home page, click on the job title to display job description & test details.

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Does this position require that I take a test?

Each job posting will list selection procedures for individual recruitments. Most positions will require a test of some sort, whether it is an oral test (scored interview), written exam, typing/keyboarding exam or other test. Some postings will include testing dates. Employee Services will notify you via your primary email address of test date/time/location if you move to the next phase of the recruitment.

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How do I know that you have received my application?

Once you submit your application, you will receive a Application Confirmation message. Additionally, a confirmation email is sent to the primary email address entered on your My Account Information within a few hours.

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Can I print my application?

Clackamas County is committed to sustainability. We encourage you to view your applications electronically. You may view an application summary for any application(s) that you have submitted by logging in and clicking on the “My Applications,” link and then clicking on the desired job title link.  If you would like to print the entire application, you will need to print each section separately by clicking on the page with your right mouse button and selecting the print option.

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What happens after I apply for a position?

After submitting your online application, you will receive a Application Confirmation message. Additionally, your application status will change from “Not Submitted” to “Submitted.”

Online applications are reviewed after the recruitment close date by staff of Employee Services and the hiring department. Applicants who submit complete online applications and who meet the minimum education and experience requirements for the position, along with any other requirements, are competitively evaluated in order to select the most suitably qualified candidates for employment. Only those applicants who demonstrate the most closely related work experience, education and training will receive further consideration for employment. Other applicants will be placed on inactive status.

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How will I be notified of my status?

You should receive an email approximately seven busines days from the close date of the recruitment advising you of the status of your application. If you do not hear from us by the 7th business day after the recruitment has closed, please contact us regarding the status of your application.

Communicating Subsequent recruiting activity:  In order to communicate subsequent recruiting activity status, we send correspondence to the primary email listed on your "My Account Information." Due to the large number of applications we receive for each job opening, we ask that you wait until you receive your email before contacting our office for more details. If the email does not answer your questions, we welcome your phone call.

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Is there a way to see a list of the positions for which I applied as well as where my application is in the hiring process?

Return to the Job Search Home page and sign in (using your User Name and Password), click on the "My Applications" link to view a list of the positions you have applied for and track if your application was submitted or not submitted.  The status does not reflect any subsequent recruiting activity. Even if the application is rejected or the job opening is filled, the status for a submitted application remains Submitted. In order to communicate subsequent recruiting activity status, we send correspondence to the primary email listed on your "My Account Information" page.

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Can you define the application statuses?

 

Not Submitted: Your application was not submitted. Your application status has been “Saved for Later” for submission on or before the job close date. NOTE: Applications not submitted by the close date will not be considered. The Date Created displays the date and time that the application was started, regardless of whether it was submitted.

Submitted: Your application was submitted. The Date Submitted displays the date and time that the application was submitted. this column is blank for applications that have not been submitted. Typically, we do not communicate with candidates until after the job CLOSING DATE regarding their application status.

Note: The status does not reflect any subsequent recruiting activity. Even if the application is rejected or the job opening is filled, the status for a submitted application remains Submitted.

Communicating Subsequent recruiting activity:  In order to communicate subsequent recruiting activity status, we send correspondence to the primary email listed on your "My Account Information." Due to the large number of applications we receive for each job opening, we ask that you wait until you receive your email before contacting our office for more details. If the email does not answer your questions, we welcome your phone call.

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How quickly after applying may I be called for an interview?

The length of time it takes for applicants to be called for interviews or further testing and ultimately to fill a vacancy varies from department to department and position to position. Some searches last several weeks while others may take several months. 

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If I am selected for an oral board interview or further testing, who will contact me?

You will receive an email from the Department of Employee Services (DES) advising you of the date of the interview. You will call the DES office to schedule your interview time. Typically, positions that require multiple test processes identify test details in the job posting. On the Job Search Home page, click on the job title to display job description & test details.

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Will I hear from a department or human resources if I am not selected for further testing or an interview?

You will receive an email approximately 7 business days after the close date of the recruitment advising you of your status. Then, after each step in the recruitment process, you will be advised whether or not you were successful in advancing to the next step in the process.

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How can I increase my chances of being called for an interview?

Given the competitive nature of positions at Clackamas County, we strongly recommend that you target and apply only for those positions where your experience and qualifications closely meets the position’s requirements. Be sure to carefully read the job description and pay special attention to the experience and skills that are being sought as well as any requirements. Remember that your online application will only be considered for those positions where you meet the minimum requirements. Mass applying for positions that do not match your qualifications is not recommended for success.

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Do I need to mail you a copy of my college transcripts? What about letters of reference?

Not unless you are instructed to do so in the online application. Transcripts are not generally needed during the application process; however, may be requested at some time during the selection process. While staff will generally verify your education, you may be asked to assist with this process. Education earned outside the United States must equal a diploma or degree earned in the Unites States in order to meet the minimum requirements for a position. Applicants with foreign degrees should be prepared to provide original and translated copies of diplomas or transcripts.

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When will my references be contacted?

Reference checks typically occur during the final stages of the selection process. Prior to a job offer, your employment and education may be verified--standard procedure is for departments to notify you prior to conducting reference checks. Some positions also require proof of licensure or certification; successful completion of a extensive background investigation; pre-employment drug test or post-offer health assessment.

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The job posting I viewed lists a specific salary range. Is this negotiable?

Clackamas County provides a full range of benefits, including medical, dental, life, disability, holidays, vacation, sick leave and retirement. The normal starting salary is the minimum salary range shown on the Job Description. Other placement in the salary range may be considered depending on qualifications and experience. The salary offer will be within the specified range listed on the job posting.

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What defines a “Current County” employee?

A current county employee is a person who is currently on the county payroll and receiving paychecks. This includes regular full time and part time employees as well as temporary employees or unallocated employees. Employees will be able to see all open and competitive jobs. Not all internal job openings are available to all employees. The job posting for the opening will detail the requirements needed to apply for the job.

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As a current County employee, must I add in all my employment information, including my current job duties?

Yes. Employees’ applications are evaluated based only on the information provided on their applications. Omission of current position and/or duties may result in the rejection of your application.

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I am a terminated, retired, or former County employee.

In the How did you find out about us section under Referrals, there is a question that asks if you are a former employee, please select the Yes radio button and enter your last day of employment (MM/DD/YYYY).

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Do you give Veterans’ preference in your hiring process?

Yes. If you would like to claim Veterans’ Preference, you can upload your DD214, DD215, and/or Disability letter (if applicable) on the Vetrans Points section of the application. You can also email, fax, or mail your documentation before the close date of the posting. If you are not using the online attachment feature, please include the Job Opening Number and your full name that you applied under in with your documentation. View Employment Policy and Practice #43 Veterans’ Preference http://www.clackamas.us/des/documents/epp/epp43.pdf for more information.

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Do you provide special arrangements for persons with disabilities?

If you feel you require a reasonable accommodation for completing an online application or require a reasonable accommodation for testing, you can enter your request on the Accomodation Request section of the application OR contact Human Resources Employment Services at 503-655-8459. The Human Resources Department normal business hours are 7 AM - 6 PM Pacific Time Monday - Thursday). We are closed on Fridays and holidays. Documentation may be required for some accommodation requests.

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I am a disabled applicant and would like to request accommodation during the selection process. How do I request accommodation?

We will be happy to consider your request for accommodation. We have experience successfully accommodating applicants requiring reasonable accommodation during the selection process. Please describe your request in the Accommodation Request field on the Accomodation Request Page.  The Human Resource Analyst coordinating the recruitment will contact qualified applicants who have requested accommodation prior to the next step in the selection process to discuss your accommodation needs.

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Am I required to disclose my criminal convictions?

Yes. This information is required of any applicant for employment with a criminal conviction. Disclosure information must be added on theConviction Disclosure page. Read through the information in the Conviction Disclosure section to ensure that you understand what is required and agree to release this information as part of your application. By submitting your application, you are agreeing to these terms. A conviction does not automatically disqualify you. Convictions are evaluated for each position and are not necessarily disqualifying.

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What are the requirements of the County's Driving Policy?

Some job openings require applicants to meet the requirements of the County's Driving Policy. This information will be listed in the job posting. See Employment Policy and Procedure #52

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Questions about your Password or User Name

I forgot my User Name or Password. Should I create a new User Name and Password?

NO. Click the Sign In link on the Job Search Page to access the Forgot User Name: Click this link to access the Forgot User Name page, where you can request an email reminder of the user name associated with the provided email address OR Forgot Password: Click this link to access the Forgot Password page, where you can request an email with a new system-generated password.  Password resets or user names will only be processed and sent to the primary email listed on your My Account Information. You can also call our office during business hours (Mon-Thur 7:00 a.m.-6:00 p.m. PT) at 503-655-8459 and we can help you. The good news is if you ONLY CREATE ONE USER NAME and PASSWORD, you can apply for new jobs without having to complete the entire application because some sections of the application pre-populate with information you have previously entered - for example, education and employment sections do not have to be entered each time - you will only need to update it as necessary.

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How Do I use the Forgot User Name or Forgot Password Help Feature?

Click the Sign In link on the Job Search Page to access the Forgot User Name: Click this link to access the Forgot User Name page, where you can request an email reminder of the user name associated with the provided email address OR Forgot Password: Click this link to access the Forgot Password page, where you can request an email with a new system-generated password.  Password resets and user names will only be processed and sent to the primary email on the account. Check your spam and junk folders before you contact our office. If you are not getting an email with updated account information, please contact us by emailing jobs@co.clackamas.or.us or calling (503) 655-8459 Monday through Thursday 7:00 am to 6:00 pm PT so correct account information can be retrieved.

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I'm receiving "Invalid user Password".

Try signing in again, making sure your user name and password are entered correctly (User names and Passwords are case-sensitive).If you still receive an error , use the Forgot Password feature to have a reset password sent to the primary email listed on your My Account Information. Still not working, call our office during regular business hours (Mon-Thur 7:00 a.m.-6:00 p.m. PT) at 503-655-8459 and we will reset your password.

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The system will not let me login and I'm sure I remember my User Name and Password.

Clear the browser's cache (temporary internet files) and cookies. Once cache and cookies are deleted, close all open browser windows and restart your browser (Internet Explorer 9.0 or higher recommended for optimal results). Instructions for clearing your cache and cookies can vary based on your specific browser and version. Use your favorite search engine to locate instructions on how to clear cache and cookies.

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I'm receiving "We have no record of your User Name" and I have applied before.

Try signing in again making sure your user name and password are entered correctly (User Names and Passwords are case-sensitive). If you still receive an error, use the use the Forgot User Name feature to have your user name sent to the primary email listed on your My Account Information. Still not working, call our office during regular business hours (Mon-Thur 7:00 a.m.-6:00 p.m. PT) at 503-655-8459 and we will help determine your user name.

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Having Problems Applying

If you have technical problems with your online application, please contact us IMMEDIATELY. If you delay in contacting us, the job posting may close from the latest job posting list. We cannot accommodate applications for positions that are no longer posted.

I am trying to add work experience or education, and every time I add work experience or education, then hit Enter and Return, it kicks me out of the system.

If you are using AOL or IE 8.0 or lower, as your internet browser, applicants have had similar problems that you describe. We recommend using IE 9.0 or higher, you may need to click the Compatibility View icon to correct display problems for IE 11.0 or higher. We also recommend  adding our jobs site as a trusted site. Instructions for adding sites to the trusted zone and turning on Compatibility View can vary based on your specific browser and version. Use your favorite search engine to locate instructions on how to add our jobs website as a trusted site or turn on Compatibility View.

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I added your website as a trusted site and I’m still having technical issues. What do I do now?

If you still experience technical issues, we recommend Internet Explorer 9 or higher with a windows operating system for optimum performance or try a different computer to access our system. If using IE 11.0 or higher, you may need to click the Compatibility View icon to correct display problems. Instructions for turning on Compatibility View can vary based on your specific browser and version. Use your favorite search engine to locate instructions on how to turn on Compatibility View.

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Why don’t you support my favorite browser?

Browser support is determined by Oracle, not by Clackamas County. Oracle browser support is market driven. Oracle announced support for some Safari, Firefox and Google Chrome browser versions. These browsers appear to work fine if our site is added as a trusted site but it can vary depending on your computer configuration. Note:  IE 8.0 and lower are no longer supported browsers.

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I’m getting kicked back out to the “Jobs” page. What do I do?

If you receive an error while applying, the tips below may help:

  • Clear all internet cache files including temporary internet files, cookies, etc.
  • If the Clackamas County’s web site was reached from a third party web site, please access our site directly at http://www.clackamas.us/
  • If using IE 11.0 or higher, you may need to click the Compatibility View icon to correct display problems.
  • Make sure your pop-up blocker is turned off.
  • Do not use the browser Back and Forward buttons unless no other navigation option exists on the page
  • If an error message is received stating "Contact System Admin…", navigate to the previous step and retry the action a few times. If the error still occurs, please log out and try again.

Please first consult the tips above, but if you still have issues or receive errors, document details about the specific error received and the point in the process they occurred and send to jobs@co.clackamas.or.us for assistance. Screen captures of all issues are very helpful in troubleshooting issues.

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I am having a problem using the Back button to get to a prior page. It keeps returning me to the same page.

Do not use your browser's "back," "forward" or "refresh" buttons to navigate the online jobs site. This may cause unexpected results, including loss of data or being logged out of the system. Please use only the navigational buttons within the site.

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None of these questions address my problem. What do I do now?

Contact Department of Employee Services by sending an email to jobs@co.clackamas.or.us. Please include the answers to the following questions so that we can help you more quickly.

  • What Operating System are you using (Windows, Macintosh, etc.)
  • What web browser are you using (Internet Explorer, Firefox, Safari, etc.) and what version? If using IE 8.0 or lower, these are no longer supported browsers.
  • What URL (website address) are you accessing?
  • Are you accessing our website from a third party website?
  • Do you see any error messages? If so, what do they say?

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I am having problems copying and pasting my resume into the resume field. What do I do now?

If you are using IE 11.0, as your internet browser, applicants have had similar problems that you describe. We recommend clicking the Compatibility View icon to correct this issue for IE 11.0. We also recommend adding our jobs site as a trusted site. Instructions for adding sites to the trusted zone and turning on Compatibility View can vary based on your specific browser and version. User your favorites search engine to locate instructions on how to add our jobs website as a trusted site or turn on Compatibility View.

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