CLASSIFICATION NO. 040
CABLE FRANCHISE AND OPERATIONS MANAGER
Under direction, to plan, organize and negotiate, monitor and enforce franchise agreements and service performance with cable providers; to plan and direct the video production and access channel operations of the County's Cable Communications Division; and to do other work as required.
The Cable Communications Division within the Public and Government Relations Department broadcasts the Clackamas County Government Channel (CCGC), producing live broadcasts, documentaries, meetings, workshops, public service announcements and original County-produced programming for cable subscribers. The Division also monitors customer service standards for cable companies in the County's unincorporated area and provides complaint resolution, reviews rates, issues rate orders and negotiates franchise renewals and transfers.
The Cable Franchise and Operations Manager is responsible for planning, coordinating and managing the division's administrative functions, including budget, purchasing, regulatory and legislation activities. The incumbent provides a link between the County's cable service providers and their customers by negotiating, administering and monitoring the provisions of cable franchise agreements, while ensuring compliance with Federal Communications Commission (FCC) standards and the County Code.
The Cable Franchise and Operations Manager differs from the Administrative Services Manager classification series which provides administrative management support, but does not have specialized responsibilities related to franchised cable operators.
Duties may include but are not limited to the following:
- Plans, organizes and manages cable franchise management activities for Clackamas County; develops, negotiates and administers cable franchise agreements with participating cable companies; conducts research and analysis and develops negotiation strategies; retains and directs technical experts as required.
- Monitors cable companies for compliance with franchise agreements, the County Code and FCC regulations; monitors fees and rates assessed by cable companies; reviews transfers and mergers per FCC guidelines; monitors Public, Educational, Government (PEG) access funding for North Clackamas School District, Willamette Falls TV and other agencies for legal fiscal and program compliance; makes determinations on appropriate compliance and enforcement actions and facilitates corrective action.
- Manages all operations of the Clackamas County government channel; oversees the production of government programming through public access contractors; develops editorial policies for appropriate government channel programs; coordinates programming with other departmental promotions, media releases and award efforts.
- Hires and supervises professional, technical and contracted staff to provide quality services to citizens, businesses, organizations and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other departments.
- Oversees administrative functions of the division, including facilities and equipment, accounting, payroll, personnel, purchasing, risk management, information systems and recordkeeping; prepares and administers the division budgets; reviews, analyzes and makes recommendations on budget requests; prepares budget justifications and presents budget to department director.
- Serves as liaison to public agencies within Clackamas County to determine infrastructure needs and placement of video and institutional network services provided by cable companies; works with other governmental agencies providing interconnectivity of the cable systems for PEG access and institutional network provisions; works with other departments in facilitating their cable/institutional network needs.
- Analyzes proposed changes to federal, state and local laws, regulations and rules as well as compliance orders and court decisions related to cable matters and evaluates their impact on County operations; recommends policy and procedural improvements; assists in the development of and implementation of division and departmental policies and procedures.
- Participates in local and national conferences, meetings and seminars to remain current on cable-related technology.
REQUIRED KNOWLEDGE AND SKILLS
Through knowledge of: Principles and practices of public administration, including management analysis, organization design, budget, grant and contract administration and personnel management; principles, practices and techniques of cable and telecommunications technology management, including the franchise process; methods and techniques applicable to long-range and strategic cable and telecommunications planning; federal, state and local laws, regulations and court decisions applicable to cable and telecommunications; participative management theories; government financing methods and funding sources; state and local government operating methods and procedures; techniques of negotiation and public relations; office equipment, including personal computers and software programs.
Skill to: Plan, organize, direct, coordinate and supervise the County's Cable Communications Division; formulate and evaluate policies and procedures; develop, evaluate and justify division budget requests and grant proposals; administer and control the distribution of funds according to approved budget or grant; develop, negotiate and administer contracts; compile and analyze complex data and develop recommendations; design, develop and implement systems and procedures for efficient division operations; communicate effectively, both orally and in writing; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with elected officials, government agencies, County employees and the public; interpret and apply provisions of federal, state and local legislation, rules and regulations affecting the administration of division policies and programs; plan and direct the work of professional, technical and administrative support personnel; plan and direct appropriate investments in selection of audio/visual equipment to support the production and editing of videos and the cablecast equipment used to program government access channel(s).
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.