CLASSIFICATION NO. 054
Under general supervision, to assist the general public in the application and issuance of permits; to receive complaints regarding violations of County codes and ordinances; to maintain records and compile information; to inform the public of County codes, ordinances, laws and regulations pertaining to the permit process; and to do other work as required.
The Permits Specialist is a journey-level classification that is primarily used within the Department of Transportation and Development. Incumbents in this classification perform a variety of clerical support duties which require knowledge of the County's permit process and its codes, ordinances, laws and regulations. The Permits Specialist primarily assists the general public in making applications for permits and/or receives complaints regarding violations of County codes and ordinances.
Duties may include but are not limited to the following:
- Receives applications for permits pertaining to building, plumbing, electrical, mechanical, mobile home, septic and sewer, grading or road right-of-way; assists the general public in making applications for a permit or a license including any necessary preparation of legal documents or descriptions; reviews permit applications to ensure completeness and accuracy; routes applications to appropriate section for approval.
- Receives complaints from the general public regarding violations of County codes and ordinances; compiles record of property and owner(s)/violator(s); requests inspections to verify violations; prepares correspondence to violator when violations are confirmed; routes complaints/files to higher level staff; follows up on complaints until violations are resolved.
- Explains codes, ordinances, laws, regulations, and procedures to the general public relating to permits, inspections and violations; refers technical questions to higher level staff.
- Receives requests for inspections; assembles applications, forms, maps and records, and routes materials to an inspector.
- Issues permits and inspection completion certificates; calculates and collects fees; issues receipts and balances cash received; maintains log of issued permits and inspections.
- Enters and/or searches data relating to permits, violations and inspections using computerized equipment; prepares correspondence and reports; creates, maintains, and purges files and records; directs the general public to the appropriate offices/locations; receives and transfers calls.
REQUIRED KNOWLEDGE AND SKILLS
Knowledge of: County codes and ordinances; County permit process, procedures and requirements; standard office practices and procedures; business English, spelling and arithmetic; recordkeeping and bookkeeping methods and procedures.
Skill to: Accurately explain policies, procedures, laws, regulations, codes and ordinances; use tact and judgment in dealing with the general public; make decisions independently in accordance with established policies, procedures and regulations; use initiative with only general instruction and guidance; work harmoniously with other employees; communicate effectively, both orally and in writing; maintain composure with a demanding or angry public; establish and maintain effective working relationships; operate office equipment and machinery; search and compile information; organize and maintain records.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.