CLASSIFICATION NO. 171
DOG LICENSE ENFORCEMENT OFFICER
Under general supervision, to perform independent office and limited field contact work of a regulatory and informational nature; to ensure compliance to the dog licensing program of the County; and to do other work as required.
The Dog Services Division enforces State and County laws governing the treatment, control, impounding, licensing and disposition of dogs in the community.
The Dog License Enforcement Officer makes some neighborhood door-to-door contacts, inquires about dog ownership, instructs in licensing requirements and issues citations for violations. Duties are performed primarily within an office or shelter setting. The incumbent works under the general supervision (lead work) of the Dog Services Officer 2, who assigns duties, reviews field reports for thoroughness and compliance with departmental policy, County codes and State laws, and provides counsel on difficult problems. This classification differs from the Dog Control Officer 1 who enforces all dog ordinances, investigates complaints and transports dogs to the shelter.
Duties may include but are not limited to the following:
- Makes phone, mail and independent field contacts, including residences, to secure compliance in connection with dog licensing regulations.
- Instructs individuals in the proper procedures for compliance with county regulations; distributes licensing information and acts as liaison for the County regarding dog licensing requirements; provides education and outreach for the public and scheduled events.
- Issues citations for dog licensing violations; follows up on non-compliant owners and other licensees through telephone calls, mail or site visits; writes summaries of actions proposed and taken, and related reports.
- Maintains individual and multiple dog licensing records in database and paper files.
- Assists clients and shelter staff with intakes, reclaim and release of dogs, license purchases, information and inquiries.
- Coordinates, trains and monitors off-site license sale vendors.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: State and County laws, rules and regulations pertaining to dog licensing, stray holding and minimum care requirements; record keeping procedures; business English, spelling and arithmetic.
Skill to: Communicate effectively, both orally and in writing; read and follow written and oral instructions; accurately complete forms and reports; exercise tact and sound judgment in obtaining compliance to licensing requirements and in providing excellent customer service; comprehend, explain and enforce laws and regulations governing dog licensing; present clear and concise reports and explanations regarding enforcement before hearings officers; safely operate a motor vehicle; safely and effectively handle dogs of all sizes and temperaments; operate office equipment, including computers and related software applications; establish and maintain effective working relationships with County staff, other agencies and the public.
Performance of duties requires some exposure to adverse weather conditions, hostile or angry citizens and agitated, frightened or aggressive dogs. With the exception of neighborhood canvassing and follow-up for licensing issues, work is performed primarily within the shelter.
Daily work activities involving pushing, pulling, lifting and carrying (for short distances) average weights of fifty (50) pounds. Employment is contingent upon passing a post-offer physical assessment. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation.
Must pass a pre-employment drug test.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.