Established: 05/93
Revised: 12/07, 06/17
FLSA: Exempt
EEO: 1



Under policy direction, to plan, organize, direct and manage the activities, operations and staff of Clackamas County Resolution Services; to supervise and provide advanced level services to conciliation and mediation services; and to do other work as required.


Clackamas County Resolution Services (CCRS) aims to enhance public safety by reducing the harmful impact of family and community conflict, strengthening family and community relationships, and reducing the reliance on the court for the adjudication of these conflicts. CCRS accomplishes this aim by assisting family and community members to constructively resolve their disputes and build conflict resolution skills. CCRS provides a continuum of prevention and intervention services including information and referral, counseling, mediation, facilitation, education and training services.

The Resolution Services Director is responsible for the development and implementation of department goals, objectives, policies, and priorities in alignment with the County’s strategic goals. The incumbent receives policy direction on programs from the Presiding Circuit Court Judge and the Board of County Commissioners, reports to the County Administrator, and participates as a member of the County’s Executive Management Team. The Resolution Services Director provides direction to and supervises management, professional and administrative staff, and interns within the department.


Duties may include but are not limited to the following:

  1. Develops and implements new and revised policies; establishes goals, standards, objectives and procedures; identifies opportunities for improving service delivery; prepares the department's program plans and strategic direction; ensures provision of services complies with Federal, State and County statutes, rules, and regulations.
  2. Promotes and coordinates department activities and programs with circuit court, county departments, other county and state agencies, business associations, citizen groups and the public; evaluates and responds to policy and procedural inquiries and complaints from employees, clients, attorneys, judges, citizens, other government agencies and stakeholders.
  3. Participates in state organizations, commissions and task forces to promote and coordinate intergovernmental programs relating to family court and community resolution services; supports the Public and Government Affairs Department in representing the County in education, drafting, advocating and testifying on legislation related to department activities.
  4. Administers, develops and prepares annual and supplemental budgets; presents budget proposals to County budget committee, citizens and Board of County Commissioners; monitors revenues and expenditures; researches alternative funding sources including preparing and negotiating grant proposals; prepares various financial and statistical reports.
  5. Consults with and provides staff support to the County Administrator, elected officials, and department directors and management on conflict resolution services, decreasing instances of litigation; conducts trainings and related issues and projects; represents the department or the County by participating in internal or external committees and task forces; provides expert conflict resolution and mediation training and consultations to County executives, managers, and elected officials.
  6. Hires, directs, supervises and evaluates professional, contractual, administrative, intern and volunteer staff to provide quality service to citizens and County staff; provides clinical oversight to interns; prepares performance evaluations; administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments.
  7. Directs department's legal and casework positions; assists staff with technical and complicated case issues and procedures; confers with other professionals regarding referral cases; provides advanced level direct conciliation and mediation and facilitation services.
  8. Designs and implements office practices and procedures; implements cost saving measures; provides direction on acquisition and maintenance of computer systems and other office equipment in coordination with appropriate County departments.


Comprehensive knowledge of: Principles and practices of public administration, including personnel management, and budget and grant administration; participative management theories; principles, practices and techniques of mediation and conciliation.

Thorough knowledge of: Federal, State and local laws and rules regarding domestic relations, conciliation, mediation, and child welfare; marital and family assessment methods and techniques; court procedures; case management techniques; community and treatment resources; behavior and adjustment problems of individuals involved in domestic disputes; interviewing and psychosocial assessment techniques; funding sources and financing methods; public relations techniques; labor relations procedures and collective bargaining practices; state laws and rules relating to court-connected mediators and conciliation counselors and other family court services professionals.


Must meet the minimum education, training and experience requirements for court-connected domestic relations custody and parenting mediators, court-connected domestic relations financial mediators, qualified domestic relations custody and parenting mediation supervisors and qualified domestic relations financial mediation supervisors and trainers as defined in Chief Justice Order No. 05-028.

Must meet minimum qualifications of conciliation counselors as defined in Oregon Revised Statutes 107.610.

Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.


Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.