CLASSIFICATION NO. 248
PROTECTIVE SERVICES SPECIALIST, SENIOR
Under direction, to lead the work of professional staff in assessing and investigating cases of abuse, neglect or exploitation of elders and disabled individuals; to screen, triage and assign protective services cases; to provide consultation and direction on complex and problematic cases to staff, agencies, and community partners; to conduct assessments and investigations; and to do other work as required.
The Protective Services Specialist classification is a specialized classification used in the Human Services Department. This classification is primarily oriented to conducting comprehensive assessments in order to identify the types and level of services needed by clients, investigates and follows-up on complaints and allegations of client abuse, neglect and exploitation.
The Protective Services Specialist, Senior is the advanced journey level within the Protective Services Specialist series. The Protective Services Specialist, Senior provides day to day staff coordination, oversees a work unit, monitors the delivery of services, consults and make decisions on complex and acute cases, serves as liaison to multidisciplinary teams, and trains and facilitates meetings with community partners and agencies regarding protective services.
The Protective Services Specialist, Senior, differs from the Protective Services Specialist by its responsibility for leadwork and day to day coordination of a work unit. It also differs from the Case Manager series that provides a variety of direct case management services to clients. It further differs from the Mental Health Specialist series that is primarily focused on providing mental health clinical services that include therapeutic intervention, and diagnostic treatment, planning and evaluation.
Duties may include but are not limited to the following:
- Screens, triages and assigns Protective Services cases referred on a daily basis from the Agency and community sources; determines level of acuity, risk and response criteria based on Protective Service Statues and Oregon Administrative Rules; conducts, investigates and follow up on abuse and neglect complaints; testifies in court or hearings regarding professional assessment.
- Leads the work of other Protective Services Specialists; provides consultation on complex and problematic cases under investigation; provides assessment, technical assistance and recommendation to staff, and community partners on potential cases of abuse and exploitation; participates in joint visits, and assists with assessment, and case planning when requested by agency case managers; initiates or recommends “client alerts” on high risk cases.
- Provides general orientation, and training for new employees; serves as a training resource for staff and community agencies; may assist in hiring and provide input on staff performance.
- Participates in inter-agency lead worker meetings; assists with the development of protocols, and written procedures for manuals; disseminates memorandum on changes in laws and statues; assists with training and system changes; consults and coordinates with Manager provides unit coverage as needed.
- Serves as liaison to multidisciplinary teams; initiates and maintains effective relationships, works in conjunction and collaboratively with community partners and other local and state agencies, attorneys and other professionals as requested by supervisor, in initiating programs and services related to abuse and neglect of vulnerable adults.
- Provides training to universities, colleges, professional groups on the identification of abuse, neglect and exploitation of older adults, disabled persons, including the topic on mandatory reporting.
- Collects and document statistical data; prepares monthly reports; reviews case documentation and closures; writes States mandatory reports, and maintains records; assists with interpretation of statutory and administrative rules for compliance.
REQUIRED KNOWLEDGE AND SKILLS
Thorough knowledge of: Accepted techniques and principles use in conducting diagnostic assessments; principles, methods and techniques of group and individual casework methods; community resources general principles of gerontology, mental health, mental retardation or mental/emotional dysfunctioning; investigative techniques required for gathering, evaluating and transmitting sensitive information.
Skill to: Develop and implement appropriate service plans for clients with diverse needs; interview applicants and collaterals to gather data needed in assessing specific needs of clients; apply assessment methods, practices and techniques relating to the specific needs of a diverse group of clients; establish and maintain effective working relationships with agency staff and other social service professionals; maintain accurate and concise records; prepare and present concise, convincing written reports; plan and organize an assigned caseload; understand and interpret human behavior, procedures, regulations, legal implications of program services to clients; exercise independent judgment and decision making in the application of laws, rules, policies, or procedures, and to facilitate meetings and workshops as assigned; communicate effectively, both orally and in writing.
Must successfully pass a criminal history check which may include national or state fingerprint records check.
Must pass a pre-employment drug test.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.