CLACKAMAS COUNTY

CLASSIFICATION NO.  263
Established:  07/02
FLSA:  Non-Exempt
EEO:  3

LIBRARY NETWORK TECHNOLOGY ANALYST

CLASS CHARACTERISTICS

Under direction, manage and administer the system of Library local area networks (LANs) and wide area networks (WAN); to provide daily hardware and software support; to maintain system servers, LAN, and WAN connectivity; to train users on LAN operations and procedures; to coordinate and update library Internet services for member city and county library networks; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

The Library Information Network of Clackamas County provides specialized programs and services to member libraries, including centralized cataloging, computer system administration, Internet connectivity, training, licensing of electronic databases and online resources, and interlibrary loan and courier services.

The Library Network Technology Analyst is responsible for the daily operation and administration of the shared intergovernmental library LAN and WAN, including network hardware, software, security and connectivity.  The Library Network WAN is separate from the County WAN and the policies and procedures governing it are under the administration of the Library Network Intergovernmental Board (LNIB).  When permitted by LNIB policies, technical policies and procedures are aligned with those of the County’s Information Services Department.  

The Library Network Technology Analyst is also responsible for maintaining system security, resolving problems with vendors and operating and administering the Internet connectivity in the library network office and at member libraries.  The incumbent recommends and implements library network procedures and coordinates with member libraries to update and install library computer systems.  

The Library Network Technology Analyst differs from the Library Network Supervisor in that the later has responsibility for supervision of employees including technical, professional, and clerical staff.  It also differs from Information Services Department classifications which focus on the County’s WAN and LANs operations and administration.

TYPICAL TASKS

Duties may include but are not limited to the following:

  1. Plans, researches, designs, recommends, installs, and maintains all library network infrastructure hardware, software, routers, CSU/DSUs, terminal servers, switches, hubs, and modems necessary to connect member libraries and the public to the central shared library system and to the Internet; as allowed by policy, coordinates purchase of computer equipment and peripherals with the Information Services Department and the Purchasing Division.
  2. Implements data security such as firewall and detection systems; provides system administration for multiple servers on different hardware and operating system platforms; analyzes complex computing needs of member libraries to design and implement appropriate services; uses programming and scripting languages to design, develop and implement solutions.
  3. Installs and maintains the network monitoring and bandwidth utilization software to monitor trends for use in needs analysis and planning for future expansions; updates the Library Network intranet server pages; administers the Library Network’s Internet E-mail system.  
  4. Provides technical assistance, guidance and troubleshooting for member city/library information services employees; collaborates with staff to ensure city purchased equipment is compatible with Library Network technology and with set-up of equipment for proper functioning; coordinates with contracted vendors for resolution of problems affecting the hardware and /or software used to run the shared library system and the WAN; purchases, installs, and configures personal computers.  
  5. Plans, researches, recommends, installs and maintains computing solutions to provide cost-effective service to member libraries; defines and updates personal computer purchasing specifications for member libraries for hardware and software needed to connect to the shared intergovernmental library system; identifies and resolves personal computer problems through remote access; provides help desk support to the member libraries and the public.
  6. Provides complex technical support to member libraries; administers all library network servers, including Domain Name server, Email server, Web servers, application servers, thin client servers and file servers; monitors and identifies vendor updates, security bugs, problems, patches, and solutions necessary to operation of the central shared library system, all servers and support systems in a secure and efficient manner.
  7. Analyzes, designs, plans, writes, implements, and maintains internal applications; sets up local parameters of maintains internal applications; sets up local parameters of vendor programs; designs and writes complex custom library database reports as requested by member libraries; designs and writes operating system scripts to access other library databases on the internet.  
  8. Attends meetings of technical library groups; advises library network staff and member library staff on status of projects; leads the work of volunteers. 

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Principles, techniques, of wide area network (WAN) and local area network (LAN) equipment, configuration and administration; network hardware including routers, switches, terminal servers, channel service unit and data service unit (CSU/DSU), fiber optics, cables and connectors, modems, T1 and frame relay data lines; storage devices and software diagnostic and corrective methodologies; data transfer utilities applications; data circuits, routing, and configuration; methods and procedures of software design, development and maintenance; procedures for installation, repair, and maintenance of servers, microcomputers, and related equipment.

Working knowledge of: Computer equipment and peripherals including printers, graphics, communications and related software; operational characteristics of data processing equipment and peripherals; applicable programming languages; network security including firewall and Intrusion Detection Systems (IDS); disaster recovery techniques; mathematics, algorithms, and logic; English grammar and writing techniques.

Skill to: Analyze complex technical problems and provide logical and effective solutions; read, interpret and apply technical information from resource manuals; plan, organize and document complex library network related activities and to configure systems to be consistent with County policies and procedures, as policy permits; research computer trends and make recommendations for future system changes; communicate effectively, both orally and in writing, including communicating technical information to non-technical users; establish and maintain effective working relationships with library staff, county and city employees, vendors, and the public; provide customer service under tight deadlines.

WORKING CONDITIONS

Incumbent typically works in a variety of setting and locations.  Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software.  Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds.  

OTHER REQUIREMENTS

Frequently works early and late hours to meet time lines, provide off-hour upgrade and maintenance, and respond to emergency situations.  

Must successfully pass a criminal history check which may include national or state fingerprint records check.

Driving is required for County business on a regular basis or to accomplish work.  Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

MINIMUM RECRUITING STANDARDS

Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.