CLASSIFICATION NO. 289
Under direction, to coordinate and participate in the provision of dispute resolution and training services to community residents, families, schools, and organizations; to evaluate cases for their appropriateness for mediation services; to conduct community outreach activities; to oversee the work of adult or teen volunteer mediators and trainers; and to do other work as required.
The Mediation Coordinator coordinates one or more Community Dispute Resolution services within the Resolution Services Department, such as neighbor-to-neighbor and community mediation, youth and family mediation, victim-offender dialogue, small claims mediation, and foreclosure mediation. Incumbents coordinate staff including volunteers, interns and contractors providing mediation and training, and oversee and participate in intake, case assessment, and mediation sessions. The Mediation Coordinator also assists in providing public relations outreach activities to promote dispute resolution services in the community, with families, or at schools, and performs administrative support functions in support of mediation activities.
The Mediation Coordinator is supervised by and differs from the Mediation Services Supervisor which has responsibility for the staff, activities and resources of Clackamas County's Alternative Dispute Resolution Center. It also differs from the Mediation and Conciliation Specialist, which provides mediation or conciliation services to disputing parties involved in domestic relations cases.
Duties may include but are not limited to the following:
- Recruits, screens, and appoints program staff including temporary, contracted and volunteer mediators and trainers; trains staff in conflict resolution and mediation skills; provides peer mediation training to teen and adult volunteers; coordinates staff work plans and schedules to accomplish program goals; monitors and leads the work of staff performing mediation case activity including intake, follow-up, case assessment, referral and/or mediation sessions; monitors and leads the work of staff performing training services.
- Manages a mediation caseload from intake to resolution; develops cases referred to the program; attempts negotiation of disputes; prepares written agreements; conducts mediation sessions which involve complex or sensitive issues.
- Provides conflict resolution and mediation services and training to a variety of interested parties, including community residents, parents, families, youth, schools and organizations; develops, reviews and updates training curricula as necessary.
- Assists in the coordination of community outreach and public relations activities; develops program information such as news articles, press releases, brochures and flyers; promotes mediation and conflict resolution services by attending public meetings and presenting information to community groups, schools, public and private agencies; participates in local mediation related events.
- Coordinates intake assessments including interviewing disputants; documenting case information, explaining the mediation process and evaluating cases for appropriateness of services; prioritizes and assigns cases to staff or volunteer mediators.
- Writes grants and develops program budgets; designs and implements accounting procedures to meet the requirements of the grants; performs grant administration; creates financial reports for program and participates in meetings for program reporting purposes.
- Develops and maintains office record keeping systems; manages case files and mailing lists; prepares required statistical reports; monitors and evaluates program effectiveness and recommends program changes.
- May also coordinate other services and trainings such as family law education, parent education, children's divorce education, child custody evaluation, pro se/self-help services and other related services, and supervise staff and volunteers who provide these services.
REQUIRED KNOWLEDGE AND SKILLS
Thorough knowledge of: Alternative dispute resolution principles and applications in various applications which may include: mediation ethics, family, community based, or victim offender mediation services; small claims, foreclosure, and workplace mediation; program and case management methods and techniques.
Working knowledge of: Principles and techniques of lead work and supervision; principles and techniques of mediation; group and family dynamics; contraindications to alternative dispute resolution such as psychopathology; principles and practices of public relations; evaluation methods and research procedures; report preparation; community resources.
Skill to: Conduct mediations and/or facilitate group problem solving sessions for families, individuals, neighbors, and organizations experiencing difficult and stressful circumstances; coordinate, train and supervise the work of adult and teen mediation volunteers and other mediation staff, or adult and teen volunteers and other training staff; effectively organize work; communicate clearly and effectively, both orally and in writing; assess and evaluate conflicts and determine appropriate courses of action; relate to a wide variety of people of diverse backgrounds, interests and values; prepare and present effective written and statistical reports, promotional materials and media releases; research and prepare grants for funding; operate computer software and other office equipment; prepare and deliver oral presentations before public groups; establish and maintain effective working relationships with the disputants, community agencies, schools, County employees, volunteers and the public.
Completion of minimum 30 hours Basic Mediation training, and within six (6) months of hire meet minimum qualifications for coordination of assigned service area as defined in application rule or law, such as: Community Mediation as governed by ORS Chapter 36; Small Claims Mediation governed by Chief Justice Rule No. 05-028; Foreclosure Mediation as governed by OAR 137-110-0110.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.