Established: 08/05
FLSA: Exempt
EEO: 2



Under direction, to plan, organize and coordinate the activities and personnel of a mediation program; to develop and implement program policies and procedures; to conduct long-range planning and program evaluation; and to do other work as required.


The Mediation Services Program Coordinator classification is used within the Department of Human Services to run a community alternative dispute resolution program that provides services to individuals needing community based mediation services.

The Mediation Services Program Coordinator is responsible for planning and coordinating mediation activities for a medium-sized program, related to the number of paid staff, cases mediated, budget, and volunteers. This position focuses on work plans, development of funding resources, and providing direction and feedback to mediation programs and staff.  

The Mediation Services Program Coordinator differs from the Mediation Coordinator that provides mediation training to staff and volunteers, conducts mediations but does not oversee staff and programs. It differs from the Human Services Supervisor, which manages a specific human services program targeting disadvantaged or under served populations. It also differs from the Mediation Services Supervisor which has full supervisory responsibility.


Duties may include but are not limited to the following:

  1. Plans and coordinates the activities of the County’s Dispute Resolution Center; develops work plans, allocates resources, and develops schedules to accomplish program goals; develops, maintains, and provides direction to the Advisory Committee for the Dispute Resolution Center.
  2. With support from management, assists with hiring regular, temporary and volunteer staff; provides direction and lead work to staff; assigns case loads to staff; provides day-to-day feedback and motivation, promotes team efforts among staff; provides technical and professional expertise as needed; provides direction and consults with staff on complex, difficult, or sensitive cases; coordinates the hiring and supervision of volunteer mediators; provides for continuing training for volunteer mediators.
  3. Coordinates and reviews the effectiveness of the program including case management systems, volunteer activities, training and fiscal records; monitors and evaluates program effectiveness in meeting objectives; develops and implements policies and procedures to improve programs.
  4. Develops and maintains funding mechanisms for the Dispute Resolution Center; negotiates contracts with county and other governmental agencies; researches and writes grant proposals to obtain program funding; develops other financial resources and new programs for the Center to administer; prepares, updates, and manages budgets and grant funds; provides reports and program reviews to the funding sources; reviews and authorizes program expenditures.
  5. Mediates complex, sensitive, and multi-party cases; co-mediates with staff and volunteers to provide case supervision and training.
  6. Develops and provides training in mediation, collaborative based negotiation, communication, and conflict resolution to citizens, governmental agencies, business organizations, and other groups.
  7. Plans, coordinates, and implements public relations and outreach activities for the Dispute Resolution Center; provides program information to public, community groups, and agencies through brochures, newsletters, and press releases; coordinates and promotes alternative dispute resolution program activities with local, state, and national alternative dispute resolution programs and associations.


Thorough knowledge of: Principles of mediation, negotiations, communications, alternative dispute resolution principles and practices; and case management methods and techniques.

Working knowledge of: Principles of public administration; marketing, budget/grant administration; program development; principles and techniques of supervision; principles and techniques of peer mediation; office equipment, including personal computers and software programs.

Skill to: Plan and coordinate the work of staff and volunteers; effectively develop and utilize available staff, program and community resources; conduct mediations and facilitate group problem solving between individuals experiencing difficult and stressful circumstances; communicate effectively, both orally and in writing; relate to a wide range of clients, personnel, professional staff, volunteers, and community representatives; interpret statutes, regulations and rules; develop policies and procedures; gather, evaluate and interpret data; engage staff and volunteers in continuous efforts to improve quality, productivity and effectiveness; incorporate team participation in decision making regarding cases and training; respond to feedback and needs from clients who consist of County agencies or citizens; establish and maintain effective working relationships with community, private and government agencies, County employees and the public; prepare and deliver oral presentations before public groups; operate computer software and other office equipment.


Successful completion of a Basic Mediation Skills curriculum and a supervised apprenticeship in a community mediation program which satisfy the core standards of mediation practice.

Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.


Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.