CLASSIFICATION NO. 342
EMERGENCY COMMUNICATIONS DATA SPECIALIST
Under general supervision, to develop, maintain and audit geographic, E9-1-1 and other data system files in the computer aided dispatch (CAD) information system and digital mapping software; to respond to fire response complaints and inquiries; and to do other work as required.
The Emergency Communications Center is the central dispatch center for multiple user agencies throughout the service areas of the County. The Center provides 24-hour primary answering and dispatch for law enforcement, fire and emergency medical services through an enhanced 9-1-1 computer system.
The Emergency Communications Data Specialist is responsible for developing and maintaining microcomputer database and mapping resources for the Emergency Communications Center. This includes reviewing, processing and maintaining public safety and emergency response street and address information, as well as complex geographic database files. This information is critical to the accurate dispatch of emergency fire, law and ambulance services and accuracy of the enhanced 9-1-1 system.
The Emergency Communications Data Specialist differs from the Communications Technical Systems Coordinator, which is responsible for the regular physical maintenance and operation of the CAD system and other technical systems.
Duties may include but are not limited to the following:
- Maintains and supports microcomputer databases to meet user needs, including spatial geodatabase files, geographic files, E9-1-1 database and MSAG (Master Street Address Guide) database; verifies accuracy of data using County Planning and Assessor records and base maps, and other information sources; tests and develops application/database programs to ensure operational accuracy; monitors the daily performance of databases and related software; develops and implements database security guidelines and procedures; establishes database backup and recovery procedures; assists in the upload and download of data elements between software applications.
- Develops and maintains a GIS-based digital mapping system to interface with the CAD system and provides users an interactive mapping display to aide in the dispatch of 9-1-1 communications; identifies appropriate data and regularly updates system files as changes are made; audits files and ensures data integrity.
- Receives, verifies and updates computerized public safety and emergency response information and patterns for emergency agencies within the County; maintains files regarding fire stations, their apparatus and area of coverage; receives changes to specific geographic area of coverage and/or apparatus responding into area; assigns response identifier to each street and intersection data record; creates files identifying types of incidents and responses, and response patterns; verifies that apparatus is listed correctly in the CAD system; distributes revisions to Fire dispatch console and to change originator; schedules routine and special tone tests for fire districts; maintains record of all tones used by fire districts/stations to ensure no duplication.
- Receives, adds or revises resource information files used by Communications Dispatchers; enters relevant information regarding business, school and apartment names, landmarks and law enforcement operations.
- Responds to computer complaints and questions from dispatch personnel and user agencies; researches incident to determine if equipment problem, database error or outdated procedures; corrects database errors; forwards issues regarding Dispatchers to Communications Supervisors for resolution.
- Acts as County liaison to various committees and boards; attends meetings; provides research and technical support; discusses issues, problems and resolutions with all parties.
- Performs computer software maintenance activities; recovers lost files, reorganizes and backs up files and transfers files between computer systems; creates program information, display screens or report templates; maintains and stores computer discs and tapes.
- Trains personnel in the use, operation and maintenance of database systems; develops formal training agendas and arranges materials and equipment for training sessions.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Principles and practices of microcomputer database management systems; operation and capabilities of microcomputer equipment; configuration for terminals, printers, modems and data interface units; geographic and physical attributes of Clackamas County; user agency boundaries, operations and procedures; fire apparatus locations and uses; dispatch operations, procedures and equipment; basic mapping and layout of township, range and sections; general repair and maintenance procedures for various types of microcomputers and related equipment; data entry and retrieval; basic math.
Skill to: Communicate effectively, both orally and in writing; reason and think logically; maintain accurate and detailed records; convey technical information to persons at all levels of ability; read, understand and interpret source documents; work under extreme deadlines; read and interpret State/County/City maps and other records; translate map information into easily understood formats; operate and utilize data base computer software programs; identify and resolve fire dispatch problems relating to equipment malfunctions, procedural inequity and dispatcher error; operate office and computerized equipment; accurately enter information into computer; perform basic math computations; maintain accurate files; establish and maintain effective working relationships with system users and the public.
May be required to obtain CPR certification.
May be required to obtain Law Enforcement Data System (L.E.D.S.) Certification.
Must successfully pass an extensive background investigation including national fingerprint records check.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.