CLASSIFICATION NO. 343
COMMUNICATIONS SYSTEMS SPECIALIST
Under general supervision, to develop, audit and maintain database systems, records and reports based on the needs of the Emergency Communications Center; to install, update, test and repair microcomputer hardware and software systems; and to do other work as required.
The Emergency Communications Center is the central dispatch center for multiple user agencies throughout the service areas of the County. The Center provides 24-hour primary answering and dispatch for law enforcement, fire and emergency medical services through an enhanced 9-1-1-computer system.
The Communications Systems Specialist is responsible for the maintenance of data files within the Computer Aided Dispatch (CAD) system as well as the design, development and generation of various statistical reports. This classification also performs a variety of related maintenance functions, technical support, diagnostic assistance and repair for microcomputer hardware and software systems such as CAD workstations and other in-house electronic and mechanical systems. County-wide network applications are administered and maintained by the Information Services Department.
The Communications Systems Specialist differs from the Communications Technical Systems Coordinator, which is responsible for the day-to-day maintenance and operation of the CAD system, telephone and radio systems and other complex technical systems. It also differs from the Emergency Communications Data Specialist, which is responsible for the maintenance of the Master Street Address Guide (MSAG) and the development and coordination of emergency response information and patterns for Fire Districts and other emergency agencies within the County.
Duties may include but are not limited to the following:
- Enters, edits and reviews various data records within a variety of information systems, including CAD maintenance databases, phone and radio; develops programming methods to change or migrate large amounts of data.
- Designs and programs database reports to extract specified data; troubleshoots and repairs existing report definitions; automates and runs scheduled database reporting; develops statistical reports for customer emergency responder agencies and department personnel; customizes reports based on customer needs; examines reports for accuracy of data entered; makes necessary corrections or adjustments; assists customers in interpreting data.
- Sets up, installs, and relocates microcomputers and related equipment, including printers, modems, hard drives, and modules; installs and upgrades microcomputer operating systems software and software applications; coordinates user and machine level network permissions with IS Department; assists in executing data exchanges between microcomputers and between servers and microcomputers.
- Runs diagnostic tests to ensure system integrity following installation and/or upgrading; diagnoses and resolves hardware and operating system problems; makes repairs to hardware, such as replacing fans, floppy drives, hard drives and NIC's or coordinates repair services.
- Under supervisor's direction, evaluates system needs and recommends hardware, software, peripherals and network equipment; assists in developing backup and security procedures.
- Monitors inventory of microcomputer equipment, including hardware and software characteristics, release levels, patches and updates, reference documentation of installation and operational manuals and procedures and cabling schematics.
- Updates and maintains a variety of maps based upon address information provided by cities, Clackamas County and other agencies; accesses and views GIS information to locate, compare and analyze geographic entities.
- Works with vendor to repair and maintain the digital voice recorder; may serve as contact with additional vendors regarding other in-house electronic systems.
- Under supervisor's direction, installs wiring and equipment for telephone and networking applications as needed.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Principles and practices of office automation; basic theory of electronics; database design theory and SQL database reporting; concepts, capabilities and components of microcomputers and related equipment; configuration for terminals, printers, modems and data interface units; applicable software, release levels and compatibility with existing hardware and software; computer networking principles; repair and maintenance procedures for various types of microcomputers and related equipment; principles and practices of data entry and retrieval; basic math.
Skill to: Communicate effectively, both orally and in writing; use diagnostic and testing tools to identify, diagnose and resolve microcomputer hardware and operating system software problems; install and remove microcomputers and related equipment; configure and assemble microcomputer hardware to exchange data with file servers and other microcomputers; accurately enter data into an automated system; create and modify SQL database queries; maintain accurate and detailed records; read, understand and interpret source documents; establish and maintain effective working relationships with vendors, system users and County employees.
Duties are typically performed indoors. Work requires the ability to bend, crawl, climb, stoop and be to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds.
May be required to obtain Law Enforcement Data System (L.E.D.S.) Certification.
Must successfully pass an extensive background investigation including national fingerprint records check.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.