CLASSIFICATION NO. 344
COMMUNICATIONS TECHNICAL SUPERVISOR
Under direction, to develop, plan, direct and supervise the technical communications and staff for Clackamas County's Emergency Communication Center (CCOM); to oversee and coordinate the operations, maintenance, and repair of emergency communication systems, data, and related physical resources; and to do other work as required.
The Emergency Communications Center is the central dispatch center for multiple user agencies throughout the service areas of the County. The Center provides 24-hour primary answering and dispatch for law enforcement, fire and emergency medical services through an enhanced 9-1-1-computer system.
The Communications Technical Supervisor performs supervisory and administrative duties to ensure the center's technology and data resources are operational at all times throughout the center's 24-hour operations.
The Communications Technical Supervisor differs from the Communications Operations Supervisor, which supervises dispatchers performing call answering and emergency dispatch services. It also differs from the Communications Operations Manager, which ensures efficiency of the center's overall operations and maintains compliance with established policies and procedures, applicable laws, rules and regulations.
Duties may include but are not limited to the following:
- Plans, develops, and directs the technical communications program and resources; develops and monitors work plans to meet agency goals for technical operations; recommends program and policy changes related to technical communication systems.
- Hires and supervises regular and temporary employees; plans, schedules, assigns and reviews work of staff involved in operations, maintenance and repair of CCOM radio systems and facilities; trains and provides technical assistance; analyzes and resolves work problems; prepares performance evaluations; recommends and administers progressive discipline; promotes cooperative team efforts among staff and with other County departments; motivates employees to provide quality service to citizens.
- Directs and coordinates the operation, maintenance and repair of radio communications systems, including site maintenance, repair and upgrades, radio programming and template design, and radio and supply inventory management; provides problem solving and design assistance to staff; coordinates with other County departments.
- Serves as liaison with peers in local jurisdictions, user agencies, vendors, and other stakeholders, and participates on local technical services advisory committees; provides information to customers, investigates complaints, and recommends corrective action to resolve complaints.
- Coordinates maintenance and service scheduling with vendors and equipment representatives; reviews contractor performance and recommends changes to meet Center needs; serves as point of contact for contractors; coordinates with the Facilities Management Division for the operation, preventative maintenance, and repair of building systems such as heating and cooling, plumbing, electrical, and security.
- Prepares complex analysis and reports on operations and activities; recommends improvements and modifications; ensures the Center's safety program and goals are implemented in compliance with all Federal, State, and local building, operation and safety codes and requirements.
- Assists in the planning, preparation and administration of the Technical Services Unit budget; designs and performs cost benefit and other studies regarding type and level of service and service delivery approach; implements methods to track and report on system performance; prepares various reports on operations and activities.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Federal, State and local laws governing the operation of an emergency communication center; Federal Communications Commission rules and regulations applicable to the operation of two-way radio communication equipment and other public safety communications technology and equipment including radio systems, 9-1-1 and other telephone systems; methods, policies, procedures and operations of technical resources of a public safety communications center and related technical equipment; emergency dispatching practices; budget preparation and administration; principles, methods and techniques of personnel management and participative management theories; training techniques and objectives.
Skill to: Communicate effectively, both orally and in writing; plan, coordinate and direct the technological activities of emergency operations; hire, train, evaluate and discipline assigned personnel; evaluate technical and operational applications; manage complex projects with multiple resources; prepare clear and accurate reports and correspondence; evaluate and develop recommendations regarding equipment; operate a computer; develop, promote and maintain effective working relationships with County staff, public safety agencies, communication centers and the public.
Duties are typically performed indoors. Work requires the ability to bend, crawl, climb, stoop and be to provide client support in the installation, repair and maintenance of hardware and software.
Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification.
Must be available for 24-hour on-call response to emergency situations.
Must successfully pass an extensive background investigation including national fingerprint records check.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.