CLACKAMAS COUNTY

CLASSIFICATION NO. 360
Established: 10/00
FLSA: Non-Exempt
EEO: 3

TELECOMMUNICATIONS TECHNICIAN

CLASS CHARACTERISTICS

Under general supervision, to oversee and perform the highest level of complex and advanced installation, maintenance, modification, and repair of telecommunications equipment, telecommunications networks, and telecommunications servers, including PBX, key systems, voice mail servers, automatic call distribution servers, call accounting servers, automated attendant servers, multiplexers, switches, and all other related equipment; to perform high level design and analysis for County telecommunications equipment and network; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

The Electronics Services Division within the Information Systems Department ensures the effective and efficient operations of the telecommunications network, telecommunications equipment and radio systems and is responsible for the installation, maintenance, testing and repair of electronic equipment used by county departments and other agencies.

The Telecommunications Technician leads the work of other Technicians, advising and assisting network design personnel for the County telecommunications network, including hardware and software support, trunking, call routing, call centers, network services, and switches. Incumbent performs hardware and software repair to pbx systems, telecommunications related servers and other equipment, replaces components and power supplies, tests digital and analog circuits within and connected to the County telecommunications network, installs and configures T1, T3, csu and dsu equipment, designs and implements system configurations, and trains/guides others with moves, adds, changes, maintenance and repair of County telecommunications equipment.

The Telecommunications Technician differs from the Electronic Technicians who have functional responsibilities for radios and antennas, and do not repair the telecommunications network or servers and do not regularly physically repair the telecommunications equipment, test digital and analog circuits between switches, replace components or power supplies, or install and configure multiplexers, T1, T3, csu's and dsu's. It also differs from the Telecommunications Design Analyst who provides information, receives and resolves complaints and coordinates the work of Technicians and does not install, maintain, modify or repair telecommunications equipment and software.

TYPICAL TASKS

Duties may include but are not limited to the following:

  1. Leads the work of technicians in the installation, maintenance, testing, and repair of telecommunications equipment and systems; provides specialized training and monitors the work of other Technicians; advises, assists the Telecommunications Design Analyst on software design, analysis and procedures.
  2. Performs complex and advanced, analysis, design, programming, installation, moves, adds, changes, maintenance/repair of all PBX, voice mail, related servers, key systems and equipment, telecommunications network, lan/wan connections to equipment, digital and analog circuits, Private network E911 equipment, specialized and proprietary applications and software.
  3. Performs routine installation, maintenance, and repair of telecommunications network equipment, telecommunications related microcomputers, video conferencing equipment, multiplexers, csu/dsu’s, hubs, and switches; troubleshoots and repairs malfunctions using specialized tools and test equipment, schematics, circuit diagrams, and manufacturer's specifications.
  4. Analyzes voice traffic patterns to ensure efficient usage of County telecommunications facilities including disk space management; monitors and analyzes equipment performance to identify and correct problems or potential problems; coordinates telecommunications network maintenance, testing and daily operations.
  5. Confers with clients and recommends, designs and implements changes, including new systems, to ensure customer satisfaction and cost effectiveness.
  6. Reviews projects with internal and external staff including information systems staff, engineers, vendors, architects, facilities staff and other interested parties; serves as project manager when required on telecommunications projects.
  7. Prepares detailed documents, drawings, network charts and specifications, including technical details of hardware and software; develops and documents operational procedures; prepares service estimates; designs and coordinates hardware and software requests with vendors.
  8. Conducts long range planning and design of county telecommunications network configuration; conducts research on new hardware and software; develops cost/benefit analysis; recommends the most cost-effective solution.
  9. Assists in evaluating and specifying equipment and systems purchases; recommends award of bids, and supports the overall purchasing process of telecommunications systems and support materials, tools, and equipment; acts as the main contact with selected vendors; oversees inventory purchases; maintains and tracks inventory to ensure proper materials and supplies for telecommunications needs.

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Principles and practices of advanced telecommunications systems and telecommunications network equipment; voice network system architecture, configuration and design; telecommunications system records, switchroom design, specific and general telecommunications terminology and technology; installation, maintenance, programming and testing communication devices; installation and testing of digital and analog circuits; wiring plans, voice traffic analysis and voice network protocols; cable and battery installation and maintenance; schematic plans and diagrams; project management techniques and principles of lead work supervision.

Some knowledge of: Principles and practices of wide area and local area networking; wide area and local area networking equipment; microcomputer installation and support; voice over i.p. installation and maintenance; wireless transport of telecommunications network.

Skill to: Perform advanced analysis, design, installation, maintenance, and physical repair to a wide array of telecommunications equipment and systems; plan and implement moves/adds/changes to equipment; develop preventative maintenance programs; configure, assemble and maintain computer hardware, and lan/wan connections to equipment; identify and correct security exposure; determine, modify, and troubleshoot least cost routing; consult, design, implement custom and advanced call centers; lead and train other technicians; advise and assist telecommunications design analyst; evaluate and specify equipment and vendor services; communicate on a technical level with vendors and others; order, track and maintain inventory; prepare detailed documents, drawings, network charts; develop and document operational procedures; recognize and identify telecommunications outside plant cable, connections and protection; establish and maintain effective working relationships with County personnel, contractors, vendors, suppliers.

WORKING CONDITIONS

Incumbents are exposed to wind, rain, snow, dust, fumes and other irritants. Requires frequent walking, climbing, bending, kneeling and the ability to lift and carry objects.

OTHER REQUIREMENTS

Masters systems certification from equipment vendors in order to program and perform physical repair of telecommunications equipment.

Must successfully pass a criminal history check which may include national or state fingerprint records check.

Employment is contingent upon passing a post-offer physical assessment. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation.

Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

MINIMUM RECRUITING STANDARDS

Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.