CLASSIFICATION NO. 361
TELECOMMUNICATIONS DESIGN ANALYST
Under direction, performs complex design and analysis for the installation and modification of telephone equipment, systems, and voice network systems, including PBX, key systems, voice mail, switches, and all other related equipment; oversees and coordinates the maintenance and repair of these systems, and performs related work as required.
The Electronics Services Division within the Information Systems Department ensures the effective and efficient operations of telephone and radio systems and is responsible for the installation, maintenance, testing and repair of electronic equipment used by county departments and other agencies.
The Telecommunications Design Analyst provides information, receives and resolves complaints and issues regarding telecommunications systems, and coordinates the work of Technicians for the repair and maintenance of County telephone systems, including trunking, call routing, network services, and switches. The incumbent performs complex analysis for the modification and design of PBX, key and voice mail equipment and switches relating to County telephone systems.
The Telecommunications Design Analyst differs from the Telecommunications Technician which has functional and technical responsibilities for repair and maintenance of telephone equipment, and regularly repairs the switch equipment, tests T1 circuits between switches, replaces equipment power supplies and installs and configures CSU’s and DSU’s. It also differs from the Electronics Services Manager which has ongoing supervisory responsibilities, administrative duties and management of other functional areas such as radio repair and computer data networks.
Duties may include but are not limited to the following:
- Receives and processes requests for new or enhanced telecommunications services, including telephone moves, adds or changes, automated attendant, PBX, voice mail and related hardware and software.
- Confers with clients to determine service needs; surveys and analyzes communications issues relevant to client needs; researches and analyzes available services, including new systems; designs modifications to existing systems in order to handle increases in call volume, answering efficiency and changes in customer service needs, including personal telephonic contact with customers and clients; analyzes system impact, cost effectiveness and service integrity; prepares recommendations of services to be provided.
- Confers with telecommunications staff in the evaluation, selection, acquisition and installation of equipment and systems; prepares service estimates and specifications, including technical details of hardware and software required and relevant billing details; coordinates hardware and software requests with vendors; monitors and tracks vendor orders and contracts; oversees the installation of units, peripherals, systems and related equipment; programs modifications and design changes to maximize effective operation.
- Coordinates the installation of voice and data communications infrastructure cabling, trunk circuits and station wiring; coordinates technical support for telecommunications needs; reviews projects with internal and external staff including information systems staff, engineers, architects, facilities staff and other interested parties.
- Oversees the telemanagement system, including security, disk space management and configuration, system alarms and system errors; monitors systems activities regarding functions, network efficiency and usage; oversees equipment maintenance and safety procedures.
- Participates in the development and maintenance of the County’s long-range telecommunications plan; participates in budget preparation and administration; prepares cost estimates for budget recommendations; oversees purchase of supplies and equipment; monitors expenditures; oversees usage sensitive billing systems, revenue recovery, rate setting, resolution of cost discrepancies, cost analysis and charges.
- Coordinates training of County personnel in phone usage and features.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Advanced methods and techniques of telecommunications applications development, system design, programming and software installation; advanced principles and practices of telecommunications hardware and software systems, software troubleshooting, customer service and training, and project management; a variety of computer and network operating systems; telecommunications equipment and service requirements, including voice mail, PBX, automated attendants and related systems; trends and developments within the telecommunications industry; methods and techniques of preparing technical documents and training materials; pertinent federal, state and local regulations and codes; modern office procedures, methods and equipment.
Skill to: Evaluate client needs in order to meet operating requirements; understand and operate computerized communications systems and their components; coordinate installation and modification of equipment; manage network traffic and routing; establish and maintain effective working relationships with clients, other agencies, supervisors and coworkers; gather, analyze and interpret data; accurately and quickly estimate costs related to service requests and projected system needs; communicate effectively, both orally and in writing.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.