CLASSIFICATION NO. 376
COMMUNITY AFFAIRS SUPERVISOR
Under direction, to assist County departments in the supervision and development of effective communication strategies and programs to enhance public education, outreach and citizen involvement; to communicate effectively with County Administration on department issues and opportunities; to coordinate citizen involvement services; and to do other work as required.
The Department of Public and Government Affairs is responsible for effective two-way communication between the County and involved citizens in order to provide consistent and relevant information about County activities that affect residents and businesses, to assure meaningful public involvement in decision making, and to promote employee knowledge and involvement in County government.
The Community Affairs Supervisor is responsible for identifying sensitive or controversial issues related to department programs and activities that may be of interest to the general public, County Administration or PGA. Incumbents plan, organize and supervise the formulation of effective communication plans for review with PGA and County Administration. Incumbents will keep departments compliant with countywide public information, media relations and public outreach policy, and develops department processes and procedures for effectively and consistently communicating department’s programs and mission to citizens and groups.
The Community Affairs Supervisor differs from the Public Affairs Manager which is responsible for the development, coordination and implementation of programs and activities related to media, business and community relations.
Duties may include but are not limited to the following:
- Participates with PGA management team in developing effective communications strategies; trains and coaches staff in effective communications methods; assists County departments in developing and maintaining department policy and organizes staff involvement with outside organizations to insure that external communications are effective and consistent with County policy.
- Hires and supervises professional and clerical staff; recruits, trains and supervises the work of volunteers and interns; schedules and assigns work; prepares performance evaluations; recommends and administers progressive discipline and termination; conducts and facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments; motivates employees to provide quality customer service to citizens.
- Coordinates countywide efforts related to public education, outreach and citizen involvement; identifies and creates opportunities for public education and involvement, including special events.
- Participates in the development of strategic plans, operational policy, planning efforts, and special projects to develop and coordinate an effective communications strategy for County departments; conducts surveys and polls with the public and groups to discover information needs or reactions to programs, policies, and procedures; coordinates with County departments, develops and administers public outreach efforts to encourage citizen involvement and education in department issues.
- Develops employee involvement initiatives which encourage employees to actively participate with citizens and groups that may have an interest in County affairs; creates a positive public information environment which encourages citizens to become properly informed on what County departments do and what services are provided.
- Coordinates content maintenance with County departments, reviews and approves internal and external publications explaining or promoting agency programs and policies; reviews and approves audiovisual materials used in public presentations; coordinates the purchase of consultant and reproductive services; writes news releases and special feature articles; prepares speeches, and executive summaries for review within PGA.
- Assists department personnel with public meeting planning; coordinates use of appropriate facilities; assists staff with agendas and meeting materials and may serve as meeting facilitator.
- Manages contracts with publication, public education and involvement consultants; responds to program managers’ public information needs by developing scope of work, advertising and RFP processes; evaluates proposals; recommends selection; develops, oversees and evaluates the progress of the contracts.
REQUIRED KNOWLEDGE AND SKILLS
Thorough knowledge of: Principles and practices of public administration and local government, including public policy decision making processes and management analysis; principles and techniques of public relations and customer satisfaction; functions of County organizations and departments; legislative processes; government financing methods and funding sources; state and local government operating methods and procedures; audience market analysis sufficient to identify user needs and interests; media practices and procedures; principles and techniques of supervision and training; English composition and language; public and extemporaneous speaking; multimedia and print media production and presentation.
Skill to: Communicate effectively a wide variety of complex and sensitive issues in oral and written form; communicate and interact with elected officials and County staff on a interpersonal and professional basis; establish and maintain effective working relationships with governmental agencies, County staff, advisory groups, the media and public; compile and analyze data and develop recommendations; design, develop and implement procedures for efficient operations; anticipate issues of strategic importance and effectively communicate the department’s interests with the BCC and PGA; clearly and persuasively speak extemporaneously on sensitive and controversial issues; research and write articles for publication, media releases and position statements; coach managers on effective public involvement practices; supervise, train and evaluate personnel; direct and motivate staff in continuous efforts to improve quality, productivity and effectiveness; train staff to effectively communicate and respond to public citizen queries and interface with other government agencies; complete assigned projects within established budget, schedule and legal guidelines; build and maintain an effective department public information and citizen relations program; keep up-to-date on all department projects, issues, and opportunities.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.