CLASSIFICATION NO. 494
FINANCIAL SYSTEM SUPPORT ANALYST
Under direction, to organize and coordinate financial software system operations, maintenance, and upgrades between department representatives, information services, and vendors; to communicate and provide training to users about system operations and upgrades; to monitor and respond to user needs related to financial software using broad and complex application systems; to review and evaluate software upgrade applications; and to do other work as required.
This is a journey level, department functional/technical classification requiring a broad based knowledge of accounting principles and practices and integrated computerized financial system software applications. This position acts as liaison to other departments providing training and technical assistance in the use of the system software. The Financial System Support Analyst troubleshoots system failures and enters system patches, fixes, and upgrades to resolve problems.
The Financial System Support Analyst differs from the Systems Project Specialist (Information Services Department) which has responsibility for leading the work of a team performing advanced systems analysis and design work in support of a highly complex application system that involves multiple sub-systems, programs, files, databases, and users, but does not have responsibility for ensuring that financial systems software applications are fiscally operational or providing training to end users in the financial systems software.
Duties may include but are not limited to the following:
- Works with technical Information Services staff to develop and implement long-range computerized financial systems plan for the department; evaluates and recommends improvements in department policies, procedures, functions; analyzes and prepares fiscal and operating reports on programs; conducts work flow analyses and makes recommendations to improve department efficiency.
- Analyzes current and projected data processing needs, resources, and system performance to meet department goals; conducts research of new system modifications; assists in conducting feasibility studies and cost/benefit analyses and recommending cost-effective approaches to meet data processing requirements; ensures compatibility of hardware/software systems and components.
- Works with department staff and Information Services technical teams to identify database applications, maintenance and operating procedures; plans projects related to existing or proposed systems; develops estimates of time and costs to complete projects.
- Designs and documents formal descriptions of application programs; analyzes and troubleshoots system problems communicating with Information Services Department and vendors for solutions; coordinates with vendors and reviews upgrades, patches, and fixes for potential implementation; implements network security; establishes system backup schedules and recovery techniques coordinating with Information Services technical staff.
- Provides guidance and expertise to financial software system users; coordinates, develops and presents computer-related staff training; designs, develops, and conducts on-going needs and skills assessments to improve end user job performance; coordinates and presents training to enhance skill development and competency for process owners, super users, and end users of the system.
- Prepares and administers disaster recovery plans for operating and business systems according to county Information Services technical standards; coordinates financial system information distribution and preservation.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Principles and practices of integrated financial applications systems, data communications, systems analysis and design; computer hardware and systems software in supporting application systems; data base management principles and techniques; operational characteristics of computer hardware and software: generally accepted accounting principles and accounting systems and procedures; business office management including application and use of standard office equipment; cost accounting principles and systems; general laws and rules regulating and influencing County fiscal operations; principles of personnel management.
Skill to: Communicate effectively, both orally and in writing; convey technical and complex information to users and management; design and analyze advanced systems; collect, analyze, evaluate, and prepare recommendations regarding system performance, user needs and requirements; establish controls and security measures; develop and manage projects within established timelines and budget requirements; plan and coordinate assigned staff to achieve project requirements and objectives; establish and maintain effective working relationships with system users, vendors, co-workers, other County personnel and outside agencies; perform mathematical and statistical computations.
Must successfully pass a criminal history check which may include national or state fingerprint records check.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.