PUBLIC HEALTH PROGRAM MANAGER

CLASS CHARACTERISTICS

Under direction, to plan, organize and coordinate public health service programs and clinics; to supervise professional, paraprofessional and clerical support personnel; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

The Community Health Division within the Department of Human Services promotes and protects the health of County residents. The Division’s services include health care treatment and referral, immunizations, prenatal care, family planning, treatment of chronic and transitory mental and emotional disorders, alcohol and drug abuse, gerontological and adolescent problems and developmental disabilities. The Division provides counseling, day treatment, case management, civil commitment, crisis response and vocational rehabilitation services, nutrition education and counseling, emergency medical services, primary care and dental services, animal control, medical examiner, vital records, inspection/licensing of restaurants and monitoring communicable diseases.

The Public Health Program Manager is responsible for the provision of health education and/or service delivery within one or more specialized public health programs, such as the federally funded Women, Infants and Children (WIC) nutrition supplement program, Immunization, Nutrition, HIV programs and other Health Promotion and Prevention programs. The incumbent oversees staffing and program operations at central, remote and mobile clinics.

The Public Health Program Manager differs from the Public Health Nursing Supervisor which requires licensure as a Registered Nurse.

TYPICAL TASKS

Duties may include but are not limited to the following:

Plans, schedules and coordinates the work of professional, paraprofessional and administrative support personnel to ensure effective clinic operations; determines staffing needs and work assignments; oversees patient and program scheduling.
Develops, recommends and implements clinic and program policies and procedures; ensures services are rendered according to legal and professional standards; manages annual program reviews; completes community assessments; participates in quality improvement processes.
Monitors program activities; conducts quality assurance audits; evaluates program outcomes and effectiveness; researches community health care needs and available resources; plans and implements new programs and program changes.
Manages the fiscal operations for assigned programs and staff; manages the implementation of billing procedures; controls expenditures of administrative and program funds; monitors program budgets and prepares program reports.
Hires and supervises professional, paraprofessional and clerical staff to provide quality service to citizens and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other county departments.
Participates in state and local organizations to promote and coordinate public health care services.

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Principles and techniques of public administration, including program planning, budgeting and personnel management; participative management theories; principles and practices of assigned health care program; Medicaid billing procedures; applicable Federal, State and local statutes, regulations and rules; health care program policies and procedures.

Skill to: Communicate effectively, both orally and in writing; plan, supervise and evaluate the work of assigned staff; evaluate program requirements and initiate program management decisions independently, following general Division and budget guidelines; direct staff in continuous efforts to improve quality, productivity and effectiveness incorporate team participation in decision making; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with community health care professionals, County employees, low income clients and the public; prepare clear and concise reports; operate office equipment, including personal computers and software applications.

OTHER REQUIREMENTS

Must successfully pass a criminal history check which may include national or state fingerprint records check.

Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

MINIMUM RECRUITING STANDARDS

Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.