CLINICAL OPERATIONS MANAGER

CLASS CHARACTERISTICS

Under general direction, to plan, organize and manage the primary care services and operations within the County’s Federally Qualified Health Centers (FQHC) for the Community Health System Division; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

The Community Health System Division within the Department of Human Services offers comprehensive population and individual health care services to residents of the County. The Community Health Division is responsible for programs that meet the County’s role as the Public Health and Mental Health Authority. These programs include public health services, such as vital records, inspection and licensing of restaurants and monitoring communicable diseases, as well as mental health services, such as emergency preparedness, civil commitment, 24-hour crisis intervention and treatment services. Case management services are provided to persons with developmental disabilities and the division administers developmental disability service subcontracts to local vendors. The Community Health System Division also operates a Federally Qualified Health Center and provides oversight and monitoring of ambulance services.

The Clinical Operations Manager is responsible for providing general direction and coordination of primary care programs delivering direct client services in the clinic environment. The incumbent monitors and evaluates health care needs and standards within legal guidelines. The incumbent reports to the Community Health Systems Director.

The Clinical Operations Manager differs from the Behavioral Health Manager which is responsible for managing the direct provision of behavioral health services on a countywide basis. It also differs from the Public Health Services Manager, which oversees public health field programs and services, but does not oversee primary care services.

TYPICAL TASKS

Duties may include but are not limited to the following:

Manage, direct, organize and evaluate primary care operations for the Community Health Division in accordance with federal, state and local regulations governing health care operating and financing practices; ensures productivity standards are met and generation of revenue occurs; ensures quality standards are met throughout the service delivery system; participates in long and short range strategic and financial planning activities related to health care operations; reviews, researches and analyzes legislative issues and proposed laws, regulations and rules for potential impact to funding and operations and recommends strategies to respond.
Determines program design, staff assignments and allocation of resources; hires and directs supervisory, professional, paraprofessional and support personnel; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and other County divisions and departments; motivates employees to provide quality services to clients and staff; fosters and supports a diverse workforce and environment; encourages creativity and teamwork among staff.
As directed, serves as liaison to federal and state agencies as related to the operations of the FQHC; ensures performance standards identified in grant applications are developed, monitored and met; in conjunction with Business Services Manager, ensures grant compliance, ensures special reporting requirements are monitored and met and monitors fiscal performance.
As directed, serves as a liaison to the Community Health Council (CHC), operating as part of the governance requirements assigned to FQHC’s; participates and organizes information for the meetings as directed; identifies actions that require CHC approval/input in conjunction with the Division Director, and ensures information is prepared and provided to the Council in a timely and appropriate manner; reports status of primary care clinical operations and healthcare plan for FQHC documentation to CHC.
Consults with division director and Community Health Business Services Manager on matters of policy, program formulation, budget development and grant submission; develops, recommends and/or evaluates new and revised rules, policies, procedures, variance requests, goals and priorities to respond to division needs, and to improve the effectiveness of primary care operations within the Community Health Division; represents Community Health Division at department, County and State meetings.
Provides highly responsible and complex management support and consultation to, or as requested by, the division director.

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Principles and practices of community health services and managed care; State of Oregon Health Division Administrative rules and Oregon Revised Statutes related to division services; federal, state and local statues and regulations governing Public Health; Federally Qualified Health Center guidelines; principles and practices of advanced nursing; medications and their standard clinical usages; diagnostic techniques; available community resources; case management methods and techniques; rules, laws, regulations and ethics governing the medical management of patients; grant and budget preparation and administration; project management, analysis and evaluation.

Working knowledge of: Principles and practices of supervision, training and personnel management; participative management theories; research methodologies, techniques of data collection and statistical analysis and applies data based decision making techniques; office equipment, including personal computers and software programs.

Skill to: Communicate effectively, both orally and in writing with diverse groups of people; organize, direct, train, evaluate and discipline supervisory, professional, technical and administrative staff; produce measurable outcomes using applicable data and participatory management strategies within budgetary limits and time constraints; plan and organize personnel, equipment and budgetary resources to achieve program goals, objectives, quality improvement, productivity and effectiveness; interpret and apply relevant laws, ordinances, rules, regulations, policies and procedures; analyze problems and identify alternative solutions; establish and maintain effective working relationships as a member of a professional health care team to diagnose and treat clients; keep accurate and timely records; operate computer software and other office equipment.

OTHER REQUIREMENTS

Must successfully pass a criminal history check which may include national or state fingerprint records check.

Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

MINIMUM RECRUITING STANDARDS

Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.