Established: 08/94
FLSA: Exempt
EEO: 2



Under direction to plan, organize and evaluate the county-wide emergency medical services system; to coordinate emergency medical service systems with County departments, outside agencies and the medical community and to do other work as required.


The Community Health System Division within the Department of Human Services offers comprehensive health care services to residents of the County. Programs include behavioral health, addiction services and primary/preventive health care. The Division provides public health services such as health care treatment and referral, immunizations, prenatal care, family planning, nutrition education, emergency medical services, medical examiner, vital records, inspection/licensing of restaurants and monitoring communicable diseases, as well as mental health services such as counseling, day treatment, case management, civil commitment, crisis response and vocational rehabilitation services.

The Emergency Medical Services Supervisor ensures the effectiveness of the County's emergency medical services plan by administering and monitoring the ambulance contract, and related rules and regulations.

The Emergency Medical Services Supervisor differs from the Emergency Management Coordinator which is responsible for the adequate preparation for any natural or technological emergency.


Duties may include but are not limited to the following:

  1. Administers and monitors the Ambulance Service Area plan; participates in the development and implementation of program policies, procedures, goals and objectives.
  2. Plans, coordinates and communicates the activities for emergency preparedness including the All Hazards Preparedness program for the Community Health System Division.
  3. Reviews emergency medical service contracts with the ambulance company and monitors ambulance user fee rates; investigate complaints on rate or contract violations.
  4. Participates in the design, negotiation, and monitoring of contracts and intergovernmental agreements; communicates regularly with jurisdictions, boards, committees, councils and the emergency dispatch center to ensure high quality service; serves as staff to the Emergency Medical Services Council.
  5. Provides information and assistance to division staff, other county employees, local agencies and the public; develops and conducts training programs regarding related local and state regulations and procedures; investigates complaints and recommends corrective action.
  6. Monitors and evaluates program operations and activities; conducts statistical analyses of response time data to evaluate system effectiveness; recommends and implements improvements and modifications; prepares various reports on operations and activities.
  7. Assists with preparation and administration of the program budget; prepares cost estimates for budget recommendations; submits justifications for requests; monitors and controls expenditures; identifies, prepares and submits grant proposals.
  8. Hires and supervises professional and administrative support staff to provide quality service to citizens and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments.
  9. Serves as the Safety Officer for the Community Health System Division; performs activities related to accreditation and compliance with federal, State and local laws; participates in the development of division policies, procedures and role development.


Knowledge of: Emergency medical services programs, policies, practices and procedures; Federal, state and local laws and regulations governing emergency medical services; program planning, development and evaluation; research methodologies and techniques of data collection and presentation and statistical analysis; technical writing and reports; public relations techniques; effective program evaluation techniques.

Working knowledge of: Emergency communications systems; computer software applications; principles of training; medical care and trauma systems; medical terminology and medical equipment principles and techniques of budget and grant preparation and administration.

Skill to: Design, negotiate and monitor contracts and intergovernmental agreements; interpret and apply pertinent Federal, State and local statutes, rules and regulations; communicate effectively, both orally and in writing; prepare budget requests and grant proposals; establish and maintain effective working relationships with public and private agencies, and the public; organize self and others to accomplish defined goals within established time frames; compile data and develop clear and concise reports to meet the needs of various managers and oversight bodies.


Must successfully pass a criminal history check which may include national or state fingerprint records check.

Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.


Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.