Established: 06/14
FLSA: Non-Exempt
EEO: 5



Under general supervision, to lead the work of certified medical assistants; to manage and coordinate care for patients and provide advocacy, information and referral services to patients; and to do other work as required.


The Health Centers Division within the Department of Human Services serves the residents of Clackamas County. The Division's services include health assessment, treatment and referral, immunizations, prenatal care, family planning, medical, dental and behavioral health services.

The Certified Medical Assistant Lead is the advanced working level in the series, and assigns and oversees the daily work of the certified medical assistants. The Certified Medical Assistant Lead assists a team of healthcare staff (care team) by acting as a liaison as a central point of contact for information between providers and patients, and coordinates the care of patients to offer complete preventative care for all patients.

The Certified Medical Assistant Lead differs from the Certified Medical Assistant which does not perform lead work and does not act as a central point of information between providers and patients. It also differs from the Community Health Nursing Supervisor who has full supervisory responsibilities for all Clinic employees.


Duties may include but are not limited to the following:

  1. Leads the work of assigned paraprofessional Certified Medical Assistants; assigns daily work assignments; assigns and reviews completed work; trains on clinical procedures; provides relief coverage for breaks, lunches and absences and performs full scope of Certified Medical Assistant duties; assists employees with work issues.
  2. Handles non-appointment related calls from patients and resolves the reason for the call; creates a phone encounter and routes to the appropriate care team if unable to answer the caller’s question; performs or delegates patient no-show calls.
  3. Administers the efficient work flow between patients and physicians/providers; provides an effective communication link between patient and medical staff;  relays messages from providers and gathers information from patients for provider(s).
  4. Assists the care team in coordinating care for visits and for future healthcare needs; reviews provider schedules and individual patient charts and coordinates with the medical and nursing staff to ensure that case management services are provided to patients.
  5. Tracks and routes incoming paperwork; ensures information is appropriately routed; performs ongoing review of patient registries for assigned panel of patients; utilizes registries to identify care gaps, preventive care needs, and address quality care of improvement; delegates and performs outreach to address care issues.
  6. Assists in coordination of care with pharmacies, insurance companies and other providers.
  7. Updates health maintenance section within electronic records system; handles protected health information (PHI) consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPPA).
  8. Completes referral paperwork and assists patients in scheduling additional medical tests or appointments; oversees that appointments are being scheduled appropriately; supports Certified Medical Assistants for urgent referrals; covers referrals and phones if needed in backup capacity.


Working knowledge of: Medical office practices and procedures; principles, practices and procedures of clinic patient care; methods and techniques to assist with primary medical care; basic principles and techniques of supervision; local social service resources; techniques of medical record documentation and confidentiality; HIPPA and protected health information; basic medical terminology; principles and techniques of sanitation and sterilization; routine laboratory testing procedures; public health services and policies; basic math.

Skill to: Establish and maintain effective working relationships with the public, patients and health care professionals; anticipate patient and provider needs;  work effectively in a team environment; problem solve in a complex environment; manage time and be organized; communicate effectively both orally and in writing with staff, clients and the public; lead, train and review the work of certified medical assistants; provide excellent customer service; provide instructions to individuals with varying backgrounds and abilities; make observations concerning general health conditions; perform data entry in spreadsheets; obtain and record human vital signs; perform injections per Certified Medical Assistant (CMA) certification and training; collect, process and record lab specimens; perform venipuncture; maintain accurate and complete records; clean, disinfect and sterilize clinic areas and equipment; operate and maintain various laboratory testing equipment; operate standard office equipment.


This position involves exposure to bodily fluids and routine contact with individuals who have communicable diseases.


Current certification through a nationally recognized Medical Assistant certification program. 

Current CPR card and First Aid training.

Must successfully pass a criminal history check which may include national or state fingerprint records check.

Must pass a pre-employment drug test.

Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license.  Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation.  For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.


Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.