Revised: 9/17
FLSA: Exempt
EEO: 2



Under direction, to plan, develop and administer large-scale programs, projects or initiatives within a County department; to coordinate program activities with department and county management, employees and community stakeholders; to facilitate and participate in program activities; to plan and monitor performance against program goals and objectives and ensure results; to recommend policies and procedures related to program; and to do other work as required.


The Business Program Coordinator is a stand-alone classification, responsible for planning, implementing and evaluating department-wide programs and process-improvement initiatives with significant visibility and impact.  Incumbents perform a variety of professional and technical work while leading and participating in efforts to build program support with internal and/or external stakeholders. Incumbents are expected to exercise discretion and independent judgment, and are responsible for conducting complex, multi-dimensional research and analysis, formulating recommendations, and coordinating implementation and ongoing evaluation of programs or initiatives and strategic and long-range planning.

Business Program Coordinators typically report to a department director and have considerable interaction with division directors, managers, employees and stakeholders within other county departments. Incumbents are a staff member of the department’s management team and participate in the development of department-wide performance measures, goals and objectives.  

Business Program Coordinator differs from the Program Planner which assists in the planning, development and coordination of community programs designed to serve clients’ needs and meet established goals and objectives. It also differs from positions in the Policy Analyst series, which conduct a variety of studies and/or projects to analyze defined issues, problems and proposed changes to the operations within a County department or division.


Duties may include but are not limited to the following:

  1. Researches, develops, plans and implements specialized programs or projects to meet overall program goals established by the department or County; develops and recommends associated program policies and operating and administrative procedures; identifies and recommends solutions to program resource needs and requirements; develops annual work plans; plans, organizes, implements and evaluates work activities to meet established overall program goals and objectives; ensures program compliance with all applicable department and county requirements and regulatory standards.
  2. Represents executive management in working with division management and other departments within the County to accomplish goals and advance initiatives; coordinates program services and activities with divisions or other county departments; develops program partnerships, where applicable, with external agencies and organizations; plans, develops and conducts program outreach and promotional activities; develops information and outreach materials; plans, arranges and conducts program events.
  3. Serves as a technical resource for program information; leads the work of support staff assigned to assist with program; identifies training and development needs; develops and provides training, coaching and technical assistance to department staff; interprets program policies and associated regulations; assists department director in providing staff support and consultation to division directors and managers on program issues, projects and activities; guides managers in methods of formulating performance measures and evaluating data.
  4. Develops processes and methods for systematic organizational improvement; designs and oversees the collection of data for organizational surveys; analyzes data, evaluates findings and recommends policy and operational changes; identifies potential difficulties, barriers or gaps in training; provides support to department management in the development and implementation of quality improvement methods; leads or coordinates process improvement teams; establishes project metrics; oversees and coordinates completion of project tasks to meet time, quality and cost expectations.
  5. Maintains program data and evaluates program effectiveness; meets with stakeholders to review project status, discuss challenges and resolve development/implementation issues; develops and maintains databases required to manage, integrate and report on program activities and initiatives; develops narrative and statistical performance reports and recommendations.
  6. Researches available technologies applicable to program area; establishes or recommends evaluation criteria and methodologies; coordinates technical assessment of current systems and data; recommends new and enhanced technologies to achieve program goals; participates in procurement of new technologies.
  7. May prepare and administer department contracts with service providers and consultants; negotiates terms and conditions; monitors contracted services for legal, fiscal compliance and program performance; coordinates, prepares and submits funding requests; prepares and administers program budget; monitors and controls fund allocations.


Thorough knowledge of: Principles, practices and methods of program, administrative and organizational development and analysis; principles and practices, tools and techniques of program/project planning, budgeting and management; methods of data generation, data collection, and database management; methods and techniques of statistical research and analysis; principles, practices and techniques of training and instruction investigative and fact-finding practices; applicable Federal, State and local laws, rules, regulations, codes and ordinances; office methods, procedures and equipment.

Working Knowledge of: Principles and practices of public administration; county government organization and operations; principles and practices of effective supervision.

Skill to: Coordinate program activities with multiple stakeholders and facilitate development of agreement and consensus; analyze difficult program, administrative, operational and organizational objectives and issues and prepare recommendations; collect, compile, analyze and interpret relevant complex information and data; make accurate arithmetic calculations; prepare clear and concise reports, correspondence and other documents; effectively utilize computer software, including word processing, spreadsheet and presentation programs; communicate effectively, both orally and in writing; establish and maintain effective working relationships with County employees, elected officials, other agencies and the public; incorporate collaborative team participation in decision making; coordinate and integrate multiple program or project work activities to meet critical deadlines.


Positions within the County's Criminal Justice agencies must successfully pass an extensive background investigation which includes national fingerprint records check. Some positions within Non-Criminal Justice agencies must successfully pass a criminal history check which may include national or state fingerprint records check.

All positions within the County's Criminal Justice agencies must pass a pre-employment drug test.

Driving may be necessary for County business.  For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license.  Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation.  For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.


Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.