CLASSIFICATION NO. 699
INFORMATION SERVICES DIRECTOR
Under policy direction, to plan, organize and direct the activities of the Information Services Department; to provide technology leadership and vision for the County, and develop strategic goals and operational policies; and to do other work as required.
The Information Services Department provides information technology services to County departments and other public and private agencies, including applications systems and development, office automation and desk top support, wide area network, voice and data communications and support, LAN line and radio support, Call Center support, Data Center Operations, systems administration, Geographical Information Systems, Web and Internet/Intranet development, document imaging, technology procurement and the PeopleSoft Project.
The Information Services Director manages the delivery of high quality information technology services. The Information Services Director reports to the County Administrator and participates as a member of the County's Executive Management Team to facilitate effective and quality service delivery in all County programs. The incumbent is responsible for fulfilling Department objectives as established by the Board of County Commissioners.
The Information Services Director differs from the Information Services Assistant Director which manages the day to day technical issues and operations within the department.
Duties may include but are not limited to the following:
- Serves as the Chief Information Officer to coordinate the development of County-wide information technology services, strategic goals, objectives, policies and priorities; facilitates development of the information technology service's strategic plan and oversees its implementation; works with the Executive Management Team and other key County personnel to maintain, review and revise the information technology services short and long range plans.
- Provides high quality customer service through continuous dialog with Information Services users; oversees and develops service level agreements between the Information Services Department, department directors and management staff; provides information technology expertise to evaluate users’ service needs; supports users with timely, efficient, cost effective, appropriate information technology solutions; responds to and resolves difficult and sensitive inquiries as necessary.
- Coordinates on-going education of staff and users of automated systems; directs the development of information technology training resources within and outside the County; maintains a program for staff and user development consistent with current and emerging technologies; provides support for users through a Call Center, troubleshooting and other training aids.
- Serves as an advisor for the County information systems business and technology issues; reviews contracts, grants, budgets and other items to assist the County in evaluating, assessing and implementing appropriate technologies.
- Prepares and submits annual and supplementary budget requests; administers approved budget and monitors expenditures; directs the preparation of billing statements for user departments; develops Information Services cost allocation.
- Reviews department strategic and tactical plan to ensure compliance with the County's strategic information systems plan and County's mission; ensures adequate training of technical staff and user liaisons; ensures standards and procedures are maintained and practiced; ensures all systems are implemented and meeting redundancy and risk assessment levels; maintains awareness of state of the art applications and implements as appropriate.
- Coordinates all aspects of soliciting, reviewing, selecting and monitoring performance of vendors; negotiates contracts for the acquisition, installation, testing and maintenance of computer software, hardware and related equipment; evaluates new technologies and develops strategies for possible application.
- Applies business engineering and/or redesign and other quality improvement tools and economic efficiency criteria to current and proposed applications, hardware and configurations, organization structuring and management.
- Hires and directs department management staff; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments; motivates employees to provide quality service to County staff and to citizens.
- Represents the Information Services Department to other County departments, elected officials, outside agencies and a variety of technology advisory committees; attends professional group meetings, remains current with new trends and innovations in the field.
REQUIRED KNOWLEDGE AND SKILLS
Comprehensive knowledge of: Advanced principles and practices of computer science, information systems programs technology management and current technology trends; applications servers and related equipment; wide and local area network technologies; systems software; database administration; voice and data communications systems; principles of WEB design and applications, E-government/commerce applications; Geographical Information Systems; techniques of system design and applications programming; desk top computers and related operating systems and application software, including internet/intranet services; relevant Federal, State and local laws, codes and regulations governing current technology.
Thorough knowledge of: Principles and practice of management, including strategy formulation, program development and administration, project management, fiscal administration, including budget preparation and personnel management.
Skill to: Communicate effectively, both orally and in writing; convey complex technical information to individuals at all levels of ability; cooperatively and independently develop and implement program plans and goals, policies, procedures and standards; manage diverse technologies, employees and client groups; prepare budgets and manage division within fiscal guidelines; direct, guide, motivate and evaluate the work of supervisory, professional, technical and clerical staff; establish and maintain results oriented effective working relationships with elected officials, department directors, County personnel and vendors; analyze and evaluate suitability of computer hardware and software to accomplish County objectives; relate technical concepts to business needs; manage the integration of multi-jurisdictional information systems needs.
Must successfully pass a criminal history check which may include national or state fingerprint records check.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.