CLASSIFICATION NO. 701
HEALTH CARE ADMINISTRATIVE SERVICES MANAGER
Under direction, to plan, organize and direct health care administrative functions for a department or division, including budgeting, accounting, insurance administration, cost analysis, management analysis, information services, contract administration, compliance, quality assurance and administrative support; and to do other work as required.
The Health Care Administrative Services Manager is responsible for overseeing health care administrative functions, such as insurance administration, cost analysis, budgeting, grant administration, contract administration, purchasing, facility siting and maintenance, management information systems and professional, technical and clerical support activities. Incumbents also assist in the administrative aspects of program planning, policy development, intergovernmental activities and public relations. The Health Care Administrative Services Manager is a member of the management team. The Health Care Administrative Services Manager reports to the director or assistant director of a department or division, and provides information and recommendations to the department or division managers on health care policy issues.
The Health Care Administrative Services Manager differs from the Administrative Services Manager that provides general administrative management support, but does not have specialized health care service responsibilities. It also differs from the Office Manager who oversees central administrative support functions, but has only limited responsibility for budgets, grants, contracts or intergovernmental relations.
Duties may include but are not limited to the following:
- Oversees health care administrative functions, including insurance contracts, insurance billings; manages financial reserves for managed care service delivery resources; manages client tracking of service delivery.
- Manages the health care service information network; assists with software selection and necessary upgrades; supervises the hardware acquisition and installation; manages the information system to provide staff with necessary information on clients, billings, and available resources.
- Oversees central administrative functions, including accounting, financial reporting, payroll, personnel administration, risk management, purchasing, facilities maintenance and clerical support; serves as liaison to other County departments with jurisdiction in these activities.
- Prepares and administers department or division budgets; reviews, analyzes and makes recommendations on budget requests; prepares budget justifications and presents budget to department or division director; monitors revenues and expenditures.
- Prepares and administers department or division contracts for services and capital purchases; prepares requests for proposals; negotiates terms and conditions; monitors contracted services for legal, fiscal and program compliance.
- Prepares grant applications and administers grant funds; researches available grant funds and programs; monitors expenditures and collects data to prepare regular grant reports; serves as liaison to granting agency.
- Serves as member of the management team; works in a collaborative environment to make program and administrative recommendations on the provision of health care services.
- Coordinates property acquisition and facility siting activities for department or division offices and citizen service locations; obtains appropriate permits and inspections to meet applicable local, state and federal building, safety and health codes and regulations.
- Conducts research studies and prepares reports on management problems; gathers and analyzes information on time, space, personnel, equipment, material and cost of recommended solutions.
- Assists in the development and implementation of department or division policies; prepares and revises procedures, rules and manuals; analyzes legislation which may affect program activities; reviews operations for compliance with statutes, rules and regulations.
- Serves as liaison to government agencies and the public; participates in task forces to coordinate intergovernmental programs; promotes program activities with the public; responds to inquiries and complaints.
- Hires and directs supervisory, professional, technical and clerical staff to provide quality service to citizens and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments.
REQUIRED KNOWLEDGE AND SKILLS
Thorough knowledge of: Principles and practices of public administration, including managed care, health care administration, policies and procedures; management analysis, organization design, budget, grant and contract administration and personnel management; information delivery through computer systems; participative management theories; government financing methods and funding sources; state and local government operating methods and procedures; techniques of negotiation and public relations.
Working knowledge of: Computer networks, hardware and peripheral equipment; software requirements for a health care environment.
Skill to: Plan, organize, direct, coordinate and supervise a health services administrative program; formulate and evaluate policies and procedures; develop, evaluate and justify division budget requests and grant proposals; administer and control the distribution of funds according to approved budget or grant; design, develop and implement systems and procedures for efficient department or division operations; communicate effectively, both orally and in writing; act as a liaison with information services staff; act as liaison with state officials involved in health care administration; direct staff in continuous efforts to improve quality productivity and effectiveness; respond to changes desired by citizens and County staff; establish and maintain working relationships with elected officials, government agencies, County employees and the public; interpret and apply provisions of federal, state and local legislation, rules and regulations affecting the administration of division policies and programs; plan and direct the work of supervisory, professional and administrative support personnel; operate office equipment, including personal computers and software applications.
Must successfully pass a criminal history check which may include national or state fingerprint records check.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.