CLASSIFICATION NO. 710
INFORMATION SERVICES ASSISTANT DIRECTOR
Under administrative direction, to organize, direct and manage technical, administrative and program operations for the Information Services Department; to provide highly responsible and complex administrative support to the Director of Information Services for the County; and to do other work as required.
The Department of Information Services provides information technology services to County Departments and other public and private agencies.
The Information Services Assistant Director assumes full management responsibility for all assigned central Information Services activities, supervising the full range of functional, technical and administrative responsibilities on behalf of the Director of Information Services. Functional oversight includes GIS, networking, computer operations, technical services (desktop PC's and servers), applications programming, ERP systems, WEB, call center, infrastructure management, and electronic services/communications. This position coordinates and facilitates strategic planning and program development among the various divisions in the department and has direct management responsibility for overall personnel matters, budget, funding, planning, legal/legislative issues, and annual work programs. This position is responsible for the daily technical operations of the Information Services Department.
The Information Services Assistant Director is the second in command within the department and differs from the Information Services Director in terms of final accountability, authority for the strategic direction of the department's mission, and the ultimate outcomes of department performance. This position also differs from other management positions in the department, which are used to supervise personnel and programs limited to one functional area.
Duties may include but are not limited to the following:
- Under the direction of the Information Services Director, serves as Deputy Information Officer and acts as chief operational manager for all department resources; develops and recommends new and revised policies and technologies; establishes priorities and coordinates the preparation of the Department's strategic plans and long range and annual work programs; monitors division operations for compliance with appropriate statues, rules, regulations and ordinances; serves as the director in his/her absence.
- Assists the department director in the administration of department programs; facilitates and coordinates revenue and resource sharing among various functional areas, manages designated projects including the coordination of staff, consultants, contracts, vendors and contractors.
- Manages the development and control of annual and supplemental budgets; ensures division budget proposals are balances with expected revenues and conform to department goals; coordinates fiscal operations with County Finance; monitors revenues and expenditures.
- Represents the department to public and private agencies and groups; makes technical presentation before commissions, boards and the public; responds to inquiries and complaints.
- Coordinates and administers department-wide personnel activities; provides consultation and direction to all functional divisions on personnel issues such as discipline, grievances, staffing, recruitments, promotions, performance and layoffs.
- Serves as an advisor to the County on Information Systems business and technology issues, particularly with those technologies which can maximize efficiencies and streamline countrywide operations; evaluates, assesses, and implement appropriate technologies, oversees migration and upgrade of systemwide programs and systems.
- Coordinates the development of County Technical Strategic goals and standards; determines the overall technical needs of the County in respect to technology, reviews solutions with the division managers and recommends final technical standards and strategies to the director.
- Explains, justifies and defends information technology programs, policies and activities; negotiates and resolves sensitive and controversial issues, prepares service, equipment and software bid request for very large systems and technology improvements; writes specifications; evaluates bids and participates in the selection of vendors; monitors contractor and vendor performance.
- Acts as the most senior manager in the department in overseeing the activities and results of functional division or section managers; facilitates staff training and development programs; promotes cooperative team efforts among staff with other county departments; motivates employees to provide quality service to citizens and other County departments.
- Provides County-wide technical support and guidance for all aspects of technology.
REQUIRED KNOWLEDGE AND SKILLS
Comprehensive knowledge of: Principles, practices and techniques of computer science and information management; current technologies for all aspects of the Information Services department, both as a technician and manager; principles and practices of management, including strategy formulation, program planning and project management, fiscal administration and personnel management; mainframe computers and related equipment; wide and local area network technologies; systems software; database administration; voice and data communications systems; applicable computer languages; techniques of systems analysis and applications programming; microcomputers and related operating systems and application software; internet services.
Skill to: Communicate effectively, both orally and in writing; convey complex technical information to individuals at all levels of ability; cooperatively and independently develop and implement program plans and goals, policies, procedures and standards; prepare budgets, generate revenues, and manage division within fiscal guidelines; direct, guide, motivate and evaluate the work of supervisory, professional, technical and clerical staff; establish and maintain results oriented effective working relationships with subordinates, department representatives, other County personnel and vendors; analyze and evaluate suitability of computer hardware and software to accomplish County objectives.
Must successfully pass a criminal history check which may include national or state fingerprint records check.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.