CLASSIFICATION NO. 726
LEARNING AND DEVELOPMENT MANAGER
Under general direction, to initiate, design, develop, and implement County-wide training and development activities within the Department of Employee Services; to administer and evaluate training programs and maintain comprehensive documentation; to provide internal consulting, team building and facilitation services, as well as individual coaching to County departments, divisions ,work groups, and individuals; to ensure that training topics are consistent with the County’s mission and business plan; and to do other work as required.
The Department of Employee Services provides human resources services to all County departments, including employee recruitment and selection, personnel ordinance and policy administration, employee relations, diversity, position classification and compensation, employee training and development, workforce planning, benefits administration, employee wellness, risk management, workers’ compensation, liability and casualty claims management, human resources information systems, labor relations and collective bargaining.
The Learning and Development Manager is responsible for administering and evaluating the County’s training programs and services and assessing County-wide needs to determine training priorities and allocate resources. The incumbent is responsible for the preparation and communication of training schedules as well as the development and delivery of training and development programs and the creation of learning opportunities.
The Learning and Development Manager differs from other human resources management classifications by the specialization in management and oversight of County’s training and development programs, understanding of adult learning principles, and strategies of organizational change and learning.
Duties may include but are not limited to the following:
- Develops, recommends and implements the County’s employee training and development programs and associated curriculum; develops training calendar; recommends and develops training goals and objectives that relate to the County’s mission and business plan; implements and delivers training; evaluates training programs and materials regularly to ensure objectives are being met; designs and develops new and/or adapts existing training materials; evaluates participant feedback and modifies programs and training materials; maintains an awareness of developing trends in adult learning and connections to the community of Learning Professionals.
- Designs and provides facilitative consulting services to County departments, divisions and work groups; develops and delivers group process and/or team building activities; meets with managers, supervisors, work groups and individuals to assess needs; proposes training, resources, development and/or other solutions to issues identified.
- Coordinates the selection and utilization of internal and external training and learning opportunities; prepares and distributes requests for information and proposals; negotiates agreements with outside trainers, vendors and consultants; manages and review the work of contractors.
- Prepares and administers the County budget for Learning and Development; monitors expenditures and participates in forecast of funds needed for equipment, materials and supplies; oversees development, maintenance and use of the County’s training resource library; manages the tracking of training data using the County’s Human Resources Information System.
- Hires and supervises professional and administrative support staff to provide quality service to citizens and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments.
- Participates as a member of the Employee Services management team; develops and proposes human resource policies, procedures and personnel ordinance changes related to training and development; participates in policy and program decisions with other members of management team.
REQUIRED KNOWLEDGE AND SKILLS
Thorough knowledge of: Principles, practices and techniques of training and instruction, particularly as related to adult learning and development in an employer setting; methods and techniques for conducting needs assessments and designing training programs; principles and practices of group facilitation and dispute resolution; principles and practices of human resources and personnel administration; trends in HR program development; principles and practices of public administration, including budgeting, reporting and maintenance of public records; participative management theories; methods and techniques of research and analysis; applicable Federal, State and local personnel and EEO laws and case law, rules, regulations, codes and ordinances; County government organization and operations; human resource information systems; principles and techniques of supervision; principles and practices of effective business communication.
Skill to: Plan, organize and implement county-wide training and development programs; analyze and resolve problems; prepare clear and accurate training materials as well as concise reports, and other written materials; communicate skillfully, both orally and in writing; exercise tact and diplomacy in dealing with sensitive and complex training or development issues; investigate, interview and mediate complaints and concerns; assess training, development and organizational improvement needs and design cost-effective programs to meet needs; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; respond to changes desired by citizens and County staff; establish and maintain cooperative working relationships with elected officials, managers, employees, union officials and the public; exercise tact and diplomacy in dealing with sensitive, complex and confidential human resource issues and employee situations; facilitate group processes; understand, interpret and explain human resource laws, regulations, policies and programs; use computer tools and software to develop and present training materials.
Possession of a valid driver’s license. Incumbent must possess and maintain a safe and acceptable driving record throughout course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.