CLASSIFICATION NO. 731
TECHNICAL SERVICES ASSISTANT
Under general supervision; reviews and approves simple building and sewer permits, perform front counter work, collect and research fees, provide support to Technical Services staff, and to do other work as required.
The Water Environmental Services Department manages and operates the County's utility service districts, including sewage facilities, collection systems, pump stations, treatment plants and surface water management.
The Technical Services Assistant supports Technical Services staff who outlines assignments, provides technical guidance and expertise, and participates in performance evaluations. Responsibilities may include: public sewer extension and single family permit review; data base maintenance of permits and records; front counter duties, tracks delinquent account fees, researches and interprets technical inquiries, and other similar services.
The Technical Services Assistant differs from the Technical Services Coordinator who oversees the daily activities of a technical service area, assigned projects, and performing various engineering functions as required. The Technical Services Assistant differs from the Permits Specialist who primarily assists the general public in making applications for permits and receives complaints regarding violations of County codes and ordinances.
Duties may include but are not limited to the following:
- Receives, reviews, and approves building permits regarding public sewer extension construction plans and permit applications for single family residences and tenant improvements through plat review and other property records; calculates system development charges, sewer “tap-in” charges, erosion control, sewer inspection fees, and other user fees and charges; authorizes permits in the County's computer permit system; collects permit and service fees and utility billing payments; researches customer connections due to violation notices or service requests; composes and coordinates correspondence.
- Enters and maintains internal permit tracking database; collects and distributes permits to staff; investigate missing or late permit applications; act as builder's liaison for expediting permit review; makes entries into County's main permits database regarding holds, locks, conditional approvals, and comments; creates delinquent permit reports using internal database.
- Researches and provides written information and interpretation on technical inquires regarding permitting, billing, easements, encroachment agreements, homeowner pumping, extra-territorial service; and ordinance issues for customers and agency staff; assists with materials for public presentations; assist in the formation of assessment districts.
- Performs front counter duties relating to permitting, ordinance explanation and interpretation, status of annexations, and other related information; provides customer service assistance in locating properties and sanitary services using quarter section maps, geographic information systems maps, tax assessment maps, and historical records; schedule customer tap-in requests with Field Operations.
- Establishes new accounts and connection permit information in utility billing system; research customer account information in the utility billing system; create reports of delinquent payment history for monthly fees and system development charges.
REQUIRED KNOWLEDGE AND SKILLS
Knowledge of: County codes and ordinances; County permit process, procedures and requirements; standard office practices and procedures; business English, spelling and arithmetic; record keeping and bookkeeping methods and procedures; word processing, permitting, and accounting software.
Skill to: Ability to read and interpret technical documents, construction plans, plats, and maps; research and compile technical information; accurately explain policies, procedures, laws, regulations, codes and ordinances; make decisions independently in accordance with established policies, procedures and regulations; use initiative with only general instruction and guidance; communicate effectively, orally and in writing; establish and maintain effective working relationships; maintain composure with demanding or angry public; organize and maintain written and computer database records; operate office equipment and machinery.
Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.