CLASSIFICATION NO. 768
VICTIM ASSISTANCE MANAGER
Under direction, to plan, organize and manage the activities and personnel of the County's Victim Assistance Program; to develop program policies and conduct long range planning and program evaluation; and to do other work as required.
The District Attorney's Office prosecutes crimes committed in Clackamas County and provides legal and support services to ensure expedient criminal prosecutions, child support enforcement and assistance to crime victims.
The Victim Assistance Manager is responsible for overseeing and providing emergency and on-going services to victims of crime through crisis intervention, emotional support, referrals and information regarding the operation of the criminal justice system. The incumbent also acts as a liaison between the agency and the community.
The Victim Assistance Manager differs from the Human Services Manager which manages community service programs and projects providing services to individuals with social, economic, mental and/or physical disadvantages and does not have affiliation to the court system.
Duties may include but are not limited to the following:
- Plans, assigns and directs the activities of the victim and witness assistance program; develops work plans, allocates resources and develops schedules to accomplish program goals; forecasts personnel and funding requirements.
- Develops and implements program policies, procedures and guidelines within department and legal standards; reviews, interprets and clarifies relevant statutes, regulations and department policies.
- Monitors and evaluates program effectiveness in meeting established objectives; develops quality assurance standards and implements review process; responds to and resolves complaints and inquiries from victims, witnesses, law enforcement and district attorney personnel.
- Hires and manages professional, temporary and volunteer staff to provide quality service to citizens and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs.
- Provides direction to staff on complex technical, procedural and case management issues; sets case load limits, assigns cases and reviews case files; makes or reviews decisions on difficult case problems; oversees maintenance of case files, documents and correspondence.
- Provides information, counseling and emotional support to victims; performs client advocacy, crisis intervention and case management functions; assists victims through criminal justice system and in crime victims’ compensation claims preparation; maintains frequent contact with agencies to expedite claims processing.
- Participates in preparing and updating budgets and grant proposals; manages budget/grant funds and authorizes program expenditures; develops proposals for additional funding and personnel; gathers and compiles data and prepares various annual, federal and other reports.
- Oversees and conducts public education and sensitivity training programs and activities; recruits volunteers; develops resources within community and private organizations; provides program information to the public, community groups and agencies; networks with other victim assistance agencies; prepares brochures, newsletter articles and correspondence.
- Coordinates the activities of the program within the District Attorney's office and with other community and government agencies; promotes services and consistent application of policies and regulations; staffs advisory councils, task forces and committees.
REQUIRED KNOWLEDGE AND SKILLS
Thorough knowledge of: Federal, state and local laws, rules, regulations and policies relating to victim's services; principles, practices and procedures of criminal justice system relating to victim/witness assistance; methods and techniques of victim services; community resources; needs of individuals experiencing emotional or physical trauma; case management methods and techniques.
Working knowledge of: Principles and practices of public administration, including budget/grant administration and personnel management; participative management theories.
Skill to: Plan and coordinate a victim assistance program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; interpret statutes, regulations and rules; draft routine legal documents; develop policies and procedures; gather, evaluate and interpret data; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with victims, witnesses, social services agencies, law enforcement, probation, district attorney and court personnel, County employees and the public; prepare and deliver oral presentations before public groups.
Must be available for 24-hour on call response to emergency situations.
Must successfully pass an extensive background investigation including national fingerprint records check.
Must pass a pre-employment drug test.
Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
MINIMUM RECRUITING STANDARDS
Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.