Established: 04/03
Revised: 5/07; 8/10
Retitled: 1/13
FLSA: Exempt
EEO: 2



Under administrative direction, to plan, organize, direct and manage the administrative, financial, support services, business processes and performance management functions for the Department of Water Environment Services; and to do other work as required.


The Department of Water Environment Services manages and operates the County's utilities service districts including sewerage facilities, collection systems, pumping stations, treatment plants and storm and surface water facilities and structures.

The WES Business Manager is responsible for planning, coordinating and administering a comprehensive system of performance management functions in accordance with revenue and expenditure limitations, department requirements and legal guidelines.  The incumbent directs and manages the business, financial and administrative functions of the Department, and facilitates strategic planning, program development, annual goals and objectives, and customer service improvements among divisions. 


Duties may include but are not limited to the following:

1. Develops and recommends new and revised policies, programs, goals and objectives; establishes priorities and coordinates the preparation of the Department’s strategic plans and long range and annual work programs; monitors division and Department operations for successful obtainment of targeted performance metrics.

2. Assists the department director in the administration of designated projects including coordination of staff, consultants and contractors; facilitates and coordinates revenue and resource sharing among the various divisions; develops systems and controls with all divisions to improve quality of business processes and performance; promotes excellence in customer service, and develops and administers customer service enhancement programs, including timeliness and effectiveness of responses to inquiries and complaints; assists in the development of improved internal communications standards, including strengthened communications with the Director, County Administrator and Board of County Commissioners.

3. Assists the department director and management leadership team with budget administration, accounting and billing systems; analyzes and develops financial and investment policies and internal accounting controls; ensures compliance with professional accounting and auditing standards and legal requirements; advises on the legality and propriety of expenditures and purchasing practices establishes financial initiatives and standards.

4. Directs the development of operating and capital budgets; assists in presenting budget proposals to County budget committee and Board of County Commissioners; monitors and controls revenues and expenditures; researches and recommends funding sources and cost control measures.

5. Hires and directs division management and other staff to provide quality services to citizens, department employees and other County department staff; prepares performance evaluations; recommends and administers progressive discipline; conducts, coordinates and/or facilitates staff training and development programs; promotes professionalism and cooperative team efforts among staff and with other County departments.

6. Coordinates the selection, installation, evaluation and maintenance of automated billing, financial information and management information systems; develops priorities and coordinates system goals and operations; prepares and reviews annual audit reports, work papers and financial statements; develops work schedules to meet audit deadlines; explains accounting policies, procedures and systems to independent auditors.

7. Manages Department efforts to monitor, assess and evaluate the impact of industry and economic changes on department operations, including tracking of the successes and failures of other regional service providers; plans and facilitates the Department’s annual strategic planning process and goal setting efforts.

8. Represents the department to public and private agencies and groups; makes technical presentations before commissions, boards and the public; responds to citizen inquiries and complaints; researches, mediates and resolves technical, sensitive and/or controversial issues and concerns for internal and external customers;  coordinates department work efforts and objectives with other county departments or divisions and the community; represents the department to elected officials, outside agencies, the community and media..

9. Assists the Director with department-wide personnel activities; provides consultation and direction to divisions on personnel issues such as discipline, grievances, staffing, recruitments, promotions and layoffs; may participate in the collective bargaining process as a member of the negotiating team. 


Through knowledge of: Principles and practices of business operations, including personnel management, business plan development, program planning and budgeting, grant and contract preparation and administration, economic development and participative management theories; generally accepted accounting principles, systems, procedures and controls; principles of financial reporting; professional standards as established by the Financial Accounting Standards Board and the Governmental Accounting Standards Board; federal, state and local statutes, rules and regulations applicable to governmental accounting and department operations; State of Oregon budget laws; state and local government operating methods and procedures; techniques of mediation, negotiation and public relations; principles of community organization and citizen involvement; labor relations procedures.

Skill to: Communicate effectively, both orally and in writing; prepare and deliver oral presentations to public and private groups; formulate and implement operational, fiscal and administrative policies; plan, develop and evaluate funding requirements; prepare and justify budget requests and grant proposals; review contracts for compliance with County policies and legal requirements; interpret, explain, evaluate and recommend accounting policies and procedures; implement and use computerized financial information and reporting systems; analyze and evaluate comprehensive research studies utilizing various sources of information; prepare clear and concise reports; interpret and apply appropriate federal, state and local laws, regulations and codes; direct and monitor staff in continuous efforts to improve quality, productivity and effectiveness; promote and incorporate team participation in decision making; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with the public and other County personnel, special interest groups, elected officials, and other public and private agencies.


Driving is required for County business on a regular basis or to accomplish work.  Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.


Any satisfactory combination of experience and training that demonstrates possession of the required knowledge and skills.

Edited: 07/12