Services How Do I...?

Clackamas County Jail: Citizen Visiting Policy


Jail Visitation Brochure (PDF format)


It is Clackamas County Jail policy to provide unrestricted inmates the ability to maintain personal communications and ties with friends and family in the community in order to facilitate their future transition from jail life to community life. It is our policy to ensure that the safety, security, order, and efficient operation of the jail is maintained while using the least restrictive means possible to regulate the general inmate to public visiting.

This information is provided so that you may more fully understand our inmate visitation policy.

The deputy on duty is expected to adhere to this policy, as are all visitors. Please do not ask the deputy to make exceptions in the enforcement of this policy, unless your situation is a justifiable emergency.

Your cooperation in these rules is appreciated.


The Inmate Visitation

Visitation is through video relay and by appointment only. These visits may occur at the jail for free or at home through an at-home video visitation paid service. Appointments may be scheduled up to one week in advance, but no fewer than 3 days in advance.

Each inmate is permitted a maximum of four visitors per week. Each visitor can only visit twice per week.

Citizens wishing to visit an inmate must register online at http://videovisweb.clackamas.us . Those who do not operate a computer can submit a handwritten request form [ PDF format ] [ .docx format ] The form is also available at the Clackamas County Jail Public Lobby. You must complete one form per visitor and all forms must be submitted via the U.S. Postal Service to the following address:

Clackamas County Jail Visitation
2206 Kaen Road
Oregon City, OR 97045  

No person(s) will be allowed to visit who are not on the list or have been listed incorrectly on the visiting form.

Visitors will not be allowed to visit for the first 72 hours after receiving the list or longer depending upon circumstances while the jail performs a criminal background check on all visitors.

Inmates may refuse visitors without notification to the visitor.  


How to Register and Schedule a Visit by Internet

  1. Register or schedule your visit at http://videovisweb.clackamas.us
  2. Follow the prompts to add your information to the system and create your password. Once jail staff has processed your visitation request and approved visitation with the inmate you can schedule a visit. You will be notified via email when this can occur. Visitation must be scheduled at least 3 days in advance.
  3. Arrive 15 minutes prior to scheduled appointment time and check in.

While the preferred method is internet, you can also schedule in person or by telephone.


How to Schedule a Visit by Phone

The visitation scheduling line is 503-722-6575 and staffed daily from 10:30 a.m. to 12 noon. You must be registered and approved on the inmates list after passing a background check before the staff can schedule an appointment.


Sending a Message to an Inmate

We are unable to pass any messages to inmates. Please contact Telmate, the inmate phone service, if you wish to leave a voicemail for an inmate at 1-866-516-0115.


Visiting Days and Times

All regular inmates not in Disciplinary Status may have visiting at the scheduled times set by the Jail Commander. Inmates on Disciplinary Status will not be allowed to visit. Any disturbances caused by visitors or inmates will result in the termination of the visit.

It is the responsibility of the inmate to notify his or her visitors of their visiting time and if their visiting times change.

The end time of each session is the time that all visits are to be completed.

General visiting hours each day are as follows:

Those individuals on administrative detention are assigned specific hours for visiting. All rules for general visiting apply.

For those in administrative detention, visiting hours are as follows:

Monday - Friday
8 to 9:30 p.m.

Saturday and Sunday
7:30 to 9 a.m.


Visitor Requirements

All visitors must arrive at least 15 minutes prior to the time before they want to visit. Failure of a visitor to arrive on time, without proper ID, dressed inappropriately, or in violation of any facility rules will result in the visit being denied.

All visitors will be required to show photo identification except for minor children of the inmate.

  1. Minor children who are (12) twelve years of age or older will count as one of the inmates visitors. These minor children may visit without a parent or guardian present.

  2. In the case of minor children, who are less then (12) twelve years of age must be accompanied, during their visit, by a parent or guardian over (18) eighteen years of age.

• The parent or guardian and minor child(ren) will count as a visitor.

• There is a limit of 2 children and one adult at a visiting kiosk.

• The parent or guardian will be responsible for maintaining the control of the minor child(ren). Children who are disruptive or otherwise out of control will be told to leave the Clackamas County Jail and visiting will be terminated for that day.

• Children will never be left unattended for any reason.


Visiting Rules

All persons visiting in the jail or over the internet will maintain a calm, quiet, and orderly demeanor for the entire length of the visit. Order and efficient operation in the jail is a delicate balance and must be preserved at all times, therefore, the on duty supervisor will closely monitor this balance when visitors are in the facility.

Visitors arriving after the start of their scheduled session will not be allowed to visit.

Smoking, is prohibited inside the Jail Visitation Lobby.

Use of cell phones are not permitted in the visiting area.

Visitors visiting at home through the internet service must follow the same rules as if they were in the facility visiting. Any violations listed below may result in expulsion from the facility and internet visitation for visitors or criminal action depending on the severity of the violation(s) for inmates involved.


Types of visitation violations include, but not limited to:

1. Visitors not appropriately dressed. The on-duty supervisor, at his/her discretion, is the final authority for all issues of appropriate attire. The following criteria may be used for “inappropriate attire.”

a. Any attire that is worn in an overly sexually provocative manner.
b. Any attire that is associated with gang apparel, is sensational, dangerous, or could be viewed as offensive in nature.

2. Visitors appearing to be under the influence of alcohol or drugs will not be admitted into visiting.

3. Visiting used to initiate contact with the victim(s) of the alleged crime(s) they have committed is prohibited, unless the inmate has prior authorization from the courts. Visiting with a victim of a crime for which they are currently in custody includes in either pretrial or sentenced status.

4. Visiting which contains threats of physical harm to any person or threats of criminal activity.

5.  Visiting conduct which concerns discussion of sending contraband into or out of the jail; plans to escape, or depictions or description of blueprints or operational details on an institution’s security for purposes of overcoming internal security protocols.

6. Visiting done in code.

7. Visiting conducted in an inflammatory manner.

8. Any visiting which contains sexually explicit material or actions.

9. Any use of electronic devices such as a cell phone, camera, computer or electronic products that are not being used to facilitate the visit are prohibited.


Results of Visitation Violations

The supervisor may warn visitors who are being loud, disruptive, or disorderly to restore the needed demeanor immediately within the facility. If order is not immediately restored, the supervisor will require the visitor(s) to leave the facility and the visit to be cancelled. Any inappropriate behavior, dress, policy violations, or actions deemed inappropriate by supervisor during an at home, internet visit will result in the visit being canceled and no refund will be issued.

A supervisor at his or her discretion can issue up to a 30 day restriction on visitation or a Notice of Expulsion for violations of the visitation policy for a set period of time. The visitation restriction or expulsion can be appealed to the facility commander within 10 days. The facility commander’s decision is final.

Visitors may be asked to submit to a non-invasive ‘pat search’ if the supervisor has reasonable suspicion the visitor may have contraband, and/or items used to defeat the jail safety and security. Criteria for pat search would be (but not limited to) bulging clothing in odd places, large containers such as paper bags, suitcases, etc.


Visitor Protection

Every effort will be made, by all staff members, to protect visitors while they are on the grounds or inside the facility of the Clackamas County Jail. Visitors include, but are not limited to: visitors for inmates, visitors for staff, outside repair workers, construction workers, visitors from other departments and divisions.

  1. Protection includes protection from inmates, dangerous areas, dangerous situations, and circumstances that may result in physical, mental or emotional injury.
  2. This protection may be accomplished by requiring that all P&P, all department rules and regulations, medical department protocols, and OSHA rules are strictly followed.
  3. All staff should remain on high alert while any visitors are on the grounds or inside the facility of the Clackamas County Jail.


Share this page

Clackamas County Sheriff

Sheriff Craig Roberts

Sheriff Craig Roberts

Office: (503) 785-5000
Non-Emergency: (503) 655-8211

If this is an emergency,
call 9-1-1.