Services Departments Government

Clackamas County Social Services Division
Administrative Manual

SECTION: 5. CLIENT AND CONSUMER CONFIDENTIALITY AND RIGHTS
SUBSECTION: 5.E
TOPIC: Client Discrimination
DATE: March 29, 2000
Updated August, 2006

POLICY:

  1. Discrimination shall not occur against anyone in any of Clackamas County Social Services Division programs.
  2. Benefit decisions, hearings, or any program service shall occur without regard to age, race, color, sex, sexual orientation, religion, national origin, political belief or disability.
  3. Persons may make a complaint verbally or in writing. Staff who receive a client complaint of discrimination will notify their supervisor immediately.

HOW TO FILE A COMPLAINT:

  1. For all DHS programs, refer clients to SDS form 9001 (rev 1-97) Client Discrimination.
  2. SDS form 475 is used to file a compliant of discrimination for all DHS clients except for food stamp clients.
  3. Complaints alleging client discrimination must be filed within 180 days from when the person thinks the discrimination occurred.
  4. Food stamp clients alleging discrimination should send a letter to CCSS or to:
    • USDA Director
    • Office of Civil Rights
    • Room 326-W Whitten Building
    • 1400 Independence Ave SW
    • Washington DC 20250-9410
    • Clients may also call the USDA office of civil rights at (202) 720-5914
  5. To file a complaint about any other type of benefit, clients may send a letter to CCSS or to the following address:
    • U.S. Department of Health and Human Services
    • Office of Civil Rights
    • Region X
    • 2201 6th Avenue
    • Room 900
    • Seattle WA 98021
    • Phone: (206) 615-2290
    • TDD: (206) 615-2296
    • Toll Free: 1-800-362-1710
    • Fax: (206) 615-2297
  6. Persons wanting to resolve a complaint against the Division other than an allegation of discrimination should follow the Division’s Citizen Consumer Grievance Process. See section 5D of the Admin Manaul.

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