Services Departments Government

Emergency Ride Home voucher program

Procedures | Pick-up sites

Clackamas County has entered into an agreement with TriMet for the Emergency Ride Home (ERH) Program. This program provides vouchers for cab services free of charge to eligible employees who commute to work using alternative means of transportation. Failure to adhere to the program and the following procedures may result in cancellation of the program.

Eligible employees

Eligible county employees must work and live within the Clackamas County TriMet service district and have used alternative means of transportation to work on the day that the Emergency Ride Home (ERH) voucher is issued. Acceptable alternative means of transportation are:

Mode Type
1. Carpool C
2. Vanpool V
3. Bus and/or MAX Light Rail (Transit) TR
4. Walking W
5. Bicycling BI

Authorized emergencies

A voucher may be authorized for the following emergencies only. If the work-site ERH coordinator has questions regarding emergencies, contact the Department of Employee Services’ Wellness/Transportation Coordinator, Tamra Dickinson at 503-742-5486.

  1. Employee’s own illness that cannot wait for normal ride home. A family member is seriously ill, involved in serious accident or has died. A close family member is defined as:
    1. Employee’s child(ren)
    2. Spouse or Domestic Partner
    3. Parents/Guardian
    4. Siblings
  2. A serious problem or crisis arises. For example:
    1. School or daycare notifies the employee that a problem exists that requires their immediate attention.
    2. Damage to home or property
  3. The driver of the carpool or vanpool has left the employee without a ride home.
  4. The employee has to work unexpected overtime and is unable to travel home using the same alternative transportation mode that they used to arrive at work.

Unauthorized emergencies

Emergency Ride Home (ERH) vouchers are not available for the following conditions.,/p>

  1. Attending to personal errands
  2. Attending pre-planned medical and dental appointments
  3. Business-related travel
  4. Natural disasters (e.g. earthquake or flood) or inclement weather (snow, ice)
  5. Employee’s on-the-job injures
  6. Pre-planned overtime
  7. Other reasons that may be deemed invalid, as determined by TriMet, in violation of Authorized Uses above.

Emergency Ride Home voucher procedures for cab services

Work-site ERH coordinators must follow these procedures when issuing the voucher and contacting the cab service company:

  1. Eligible employee contacts their work-site ERH coordinator or other designee with their emergency.
  2. The ERH coordinator or other designee determines the employee’s eligibility prior to use.
  3. The ERH coordinator or other designee must authorize the voucher prior to use. While talking with the employee, complete the information in Box 1 of the voucher. The Employer/Company Name is Clackamas County and you must include the employee’s first and last name. Also list the Mode Type in parenthesis following the employee’s name.
  4. The ERH coordinator will make the call to an approved cab company identifying it as a TriMet Emergency Ride Home for the employee. The cab company will ask for the information in Box 1 and the account number.
  5. The employee presents the voucher to the cab company at the beginning of the ride.
  6. The cab company fills in the amount on the voucher at the end of the ride (Box 2).
  7. Employee signs (Box 3) and retains the yellow copy returning the yellow copy to their ERH coordinator.
  8. The ERH coordinator returns the copy to the Department of Employee Services’ Wellness Coordinator, Tamra Dickinson.

Voucher example

Approved cab service companies

Work-site ERH coordinator may only use the following cab service companies. Cab companies not on this list do not accept the ERH vouchers.

Company Telephone # Account #
Broadway Cab 503-227-1234 4555
Green Transportation 503-234-1414 6046

Emergency Ride Home voucher pick-up sites

(For employees who live within the Tri-Met service district; who walked, biked, ride shared, or took public transit to work; and have an emergency).

Red Soils Campus

Public Service Building
(3rd floor - HR reception desk - PSB Suite 310)

2051 Kaen Road
Oregon City, Or 97045 map
Phone: 503-655-8459
Voucher holder(s): Joann Goodsell at joanngoo@clackamas.us / Char Kasch-McIntyre at charlenekas@clackamas.us

Development Services Building
(2nd floor - Building Codes)

150 Beavercreek Road
Oregon City, OR 97045 map
Phone: 503-742-4758
Voucher holder(s): Shirley Cass-Crosby at scasscrosby@clackamas.us

C-Com/Emergency Management
2200 Kaen Road
Oregon City, OR 97045 map
Phone: 503-655-8378
Voucher holder(s): Jamie Hays at jhays@clackamas.us

Behavioral Health Hilltop Center
998 Library Court
Oregon City, OR 97045 map
Phone: 503-722-6529
Voucher holder(s): Paula Jack at paulajac@clackamas.us

Behavioral Health Stewart Community Center
1002 Library Court
Oregon City, OR 97045 map
Phone: 503-722-6564
Voucher holder(s): Brenda Mathes at brendamat@clackamas.us

Elections Office
1710 Red Soils Court, Suite 100
Oregon City, OR 97045 map
Pick up voucher at Facilities (see below), or contact Tamra Dickinson at tamradic@clackamas.us to establish contact.

Facilities
1710 Red Soils Court, 2nd floor
Oregon City, OR 97045 map
Phone: 503-557-6416
Voucher holder(s): Chris Heilman

Public Health Beavercreek Clinic
110 Beavercreek Road*
Suite 100
Oregon City, OR 97045 map
* Our address recently changed from 1425 Beavercreek Road to 110 Beavercreek Road.
Phone: 503-557-5875
Voucher holder(s): Beatrice McGinnity at beatricemcg@clackamas.us

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Behavioral Health - Sandy clinic
No vouchers available because Sandy is not in the Tri-Met Service District.

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Community Corrections Parole & Probation
1024 Main Street
Oregon City, OR 97045 map
Phone: 503-655-8780
Voucher holder(s): Nora Jones at norajon@clackamas.us

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Community Solutions
112 11th Street
Oregon City, OR 97045 map
Phone: 503-655-8867
Voucher holder(s): Susan Clark at susancla@clackamas.us

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District Attorney's Office
807 Main Street
Oregon City, OR 97045 map
Phone: 503-722-2774
Voucher holder(s): Danielle Reece

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Dog Services
13141 SE Hwy 212
Clackamas, OR 97015 map
Phone: 503-655-8628
Voucher holder(s): Lynn McManus at lynnmcm@clackamas.us

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Housing Authority
13900 S Gain Street
Oregon City, OR 97045 map
Phone: 503-655-8201
Voucher holder(s): Priscilla LaBrado at priscillalab@clackamas.us / Susan Warneke at susanwar@clackamas.us

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Library - Oak Lodge
16201 SE McLoughlin Blvd.
Oak Grove, OR 97267 map
Phone: 503-794-3882
Voucher holder(s): Debbie Smith at debbiesmi@clackamas.us

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Library - Sunnyside
13793 SE Sieben Park Way
Clackamas, OR 97015 map
Phone: 503-794-3882
Voucher holder(s): Debbie Smith at debbiesmi@clackamas.us

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Library Network
16239 SE McLoughlin Boulevard
Milwaukie, OR 97267 map
Phone: 503-723-4884
Voucher holder(s): Dan Eckerson at deckerson@clackamas.us

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Community Corrections Work Release
9200 McBrod St.
Milwaukie, OR 97222 map
Phone: 503-722-6020
Voucher holder(s): Michelle Raethke at mraethke@clakamas.us

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NCPRD Aquatic Park
7300 SE Harmony Road
Milwaukie, OR 97222 map
Phone: 503-794-8080
Voucher holder(s): Jason Kemmerich at jasonkem@clackamas.us

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NCPRD Milwaukie Center
5440 SE Kellogg Creek Drive
Milwaukie, OR 97267 map
Phone: 503-794-8067
Voucher holder(s): Robin Bruce at robinbru@clackamas.us / Marty Hanley at martyh@clackamas.us

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Riverstone
(8 a.m. to 8 p.m. Monday through Friday, 10 a.m. to 7 p.m. on weekends)
11211 SE 82nd Ave., Suite 0
Happy Valley, OR 97086 map
Admin: 503-722-6200
Voucher holder(s): Mandah Taylor at mandahtay@clackamas.us and Emma Mathews

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Sheriff’s Office - Jail
Housing Sergeants' Office
2206 S. Kaen Rd.
Oregon City, OR 97045 map
Phone: 503-722-6631
Voucher holder(s): Housing Sergeants (Lt. Lee Eby at leeeby@clackamas.us)

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Sheriff’s Office - Brooks Building
9101 Sunnybrook Blvd
Clackamas, OR 97015 map
Voucher holder(s): Front Desk - Community Service Officers (Sgt. Tim Beard at timbea@clackamas.us)

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Sunnyside Health and Wellness Center
9775 SE Sunnyside Rd., Ste 200
Clackamas, OR 97015 map
Phone: Visit front desk or call John Filar’s cell
Voucher holder(s): Leslie King-Xep at lking@clackamas.us (front office staff)

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Transportation Maintenance
902 Abernethy Road
Oregon City, OR 97045 map
Phone: 503-650-3243
Voucher holder(s): Amy Aguilar at amyaguilar@clackamas.us in Fleet Services

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Tri-City Treatment Plant
15941 S Agnes Avenue
Oregon City, OR 97045 map
Phone: 503-557-2801
Voucher holder(s): Anya Relleve at anyarel@clackamas.us

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Public Services Building

Contact Us

Benefits and Wellness Team
2051 Kaen Road
Suite 310
Oregon City, OR 97045
map

503-655-8550

Monday–Thursday
7 a.m. – 6 p.m.

benefits@clackamas.us