Workshops and Education

Conflict is everywhere, and everyone gets stuck sometimes. Have you ever experienced a situation that could have used someone guiding it toward a peaceful and fair solution? Do you want to be that person?

Resolution Services can help you achieve just that. We offer specific trainings that can empower you to effectively, peacefully and collaboratively resolve disputes

View upcoming trainings.


Our Conflict Management courses (listed below) will provide you with the skills and techniques of conflict resolution and problem solving for a variety of topics. Join us and learn a practical, structured process for helping people (and yourself!) find mutually agreeable solutions. The methods you will learn can be used with all kinds of conflicts, including interpersonal, workplace, family, neighborhood, business and intercultural.

Current courses are:

  • Conflict Management
    This course is geared toward individuals interested in managing interpersonal conflict in the workplace or at home. This two-day training provides a conflict resolution model and interactive exercises to help you manage conflict constructively. Cost: $500 (limited scholarships may be available based on financial need).
  • Mediation
    More immersive than Conflict Management, this course teaches the process and skills of mediation through roleplay exercises with professional mediator coaches. This is a five-day course that incorporates the Conflict Management training into it. Cost: $1,250 (limited scholarships may be available based on financial need).

    Individuals who complete this course are eligible to serve within Resolution Services as volunteer mediators in our Small Claims and Community Mediation programs.

Participants will be eligible for continuing education units through Clackamas Community College.


This course completes the training required to be an Oregon Court Connected Mediator under Court Connected Mediator Qualifications Rules. Cost $135–240


Victim-Offender Dialogues (VODs) are a voluntary, confidential process in which highly trained community volunteers organize and facilitate face-to-face meetings between victims of crime and youth offenders. The program is provided through a partnership between Clackamas County Juvenile Department and Resolution Services.

When a VOD is requested, and it is determined to be appropriate and safe, both parties (victim and offender) will have the opportunity to participate in a facilitated dialogue in order explore what happened, discuss the impacts, and determine how to meaningfully address the harm resulting from the youth's actions.

Department Staff
Erin Ruff
Lead Trainer


2051 Kaen Road Oregon City, OR 97045

Office Hours:

Monday to Thursday
7 a.m. to 5:30 p.m.
(Closed from 12:30 p.m. to 1 p.m.)

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