Customers can expect the following:
- Service by professional, competent and reliable staff.
- Staff follow through on their service commitments.
- Prompt, courteous and efficient customer service.
- Staff that is focused on results; committed to working together to find solutions.
- Straightforward and honest information.
- Staff that value and treat all with dignity, respect and kindness.
- Contact with staff by phone, email or in-person communication.
- Staff that is dependable and accountable for their responsibilities.
- Staff that treats all fairly and equitably