Urgent Mental Health Walk-In Center and Mobile Crisis Response

In Clackamas County, we refer to our Mobile Crisis Response Team as MCRT.  MCRT is a team of trained professionals with different backgrounds that meet people where they are in the community to support them during a mental health, substance use, or behavioral health crisis.  Most mobile crisis teams include mental health clinicians and peer support specialists.

MCRT's goals include 

• Meeting people where they feel safest, such as their home or another place in the community.
• Assisting people face to face during a mental health crisis or difficult time and helping to resolve or deescalate the crisis when possible
• Providing appropriate care and support without involving law enforcement, emergency departments or hospitalization when possible.
• Linking community members to medical and behavioral health services that can help resolve the situation and prevent future crises.

A crisis can look different for everyone, but it generally involves sudden, extreme changes in typical behavior. Common signs include: 

• Thoughts of suicide or active attempts to self-harm
• Feeling overwhelmed by intense emotions, such as anger, anxiety, or panic, that are difficult to manage.
• Experiencing changes in thoughts or perceptions, such as seeing or hearing things others do not, feeling very suspicious or fearful, or having difficulty staying connected to reality.
• Difficulty meeting basic daily needs, such as bathing, eating regularly, or completing everyday tasks
• An increase in behaviors that may put the person or others at risk, such as using more drugs or alcohol than usual or acting impulsively in ways that could be unsafe.

No! Please call and our crisis line counselors will help determine the right source of support or responses needed. 

If you are worried about yourself or someone else, call the Clackamas County Crisis Line at 503-655-8585 or call or text 988. A trained crisis counselor will listen, ask questions about the situation, and help decide the best next step. If MCRT services are the best source of support, the crisis line staff will send the referral to MCRT.  An MCRT team member will then call you back to clarify any missing information and let you know when they expect to be there.  

MCRT aims to respond to all referrals as soon as possible. After a referral is received, we aim to arrive within one hour.

Yes, MCRT services are available 365 days per year. 

Clackamas County’s mobile team provides services currently between 7:30am and 11:30pm, seven days per week. 

We serve anyone in Clackamas County who is experiencing—or is at risk of mental health, substance use, or behavioral health crisis. Including those who are potentially at risk of harming themselves or others, thinking about suicide, confused, disoriented, or having trouble telling what is real, unable to care for themselves because of a mental health crisis, or otherwise experiencing intense distress that continues despite support. If you are experiencing a crisis in a different county, please contact that county’s crisis line or call 988 and that county’s behavioral health team would respond. 

Yes. Mobile Crisis serves people regardless of their housing status, health insurance, or immigration status. 

Yes, MCRT works with local law enforcement agencies when there may be a risk to the safety of an individual or crisis responder.  Their role is to ensure the safety of all parties. MCRT responds with law enforcement when an individual is behaving in a way that may be unsafe, such as damaging property, when there are environmental safety concerns, such as unsecured firearms or weapons at the location, or if the mobile team needs assistance safely transporting an individual to the hospital via ambulance. The MCRT staff responding to your call will discuss if they will be asking law enforcement to join them, prior to dispatching to your location. 

We recommend calling 911 if there is a life threatening or imminent emergency that needs immediate attention and contacting the Clackamas County Crisis Line at 503-655-8585 or 988 for urgent mental health situations that are not emergencies. 

Examples of emergencies include: 

• A person who is actively attempting to harm self or die by suicide.
• A person who is actively engaging in a behavior that could hurt or harm themselves or someone else. 
• Someone who is actively overdosing or impaired to where they need medical intervention.  

In an emergency, 911 can send an ambulance to transport the person to an emergency department. 

If you're not sure who to call, start with the Clackamas County Crisis Line at 503-655-8585 or 988. A trained counselor can help determine the best next step. If someone is in immediate danger, call 911.