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Complaints Intake Policy

Policy:Intake of Code Enforcement Complaints
Adopted: May 2015
Revised:

1. Definitions

Anonymous complaints - Complaints for which a complainant does not or will not provide his or her name, address or other contact information. [Alleged violations from anonymous complainants will not be investigated.]

Clackamas County Violation Priority Matrix - A representative but not exclusive listing of violations author ized by the Clackamas County Board of Commissioners for investigation upon receipt of a valid complaint as outlined in this policy. The listing is organized by Clackamas County Division and presents typical violation s in a ranked , priority order .

Confidential complaints - Complaints for which a complainant provides his or her name, address and telephone number , but requests confidentiality from the disclosure of that information pursuant to ORS 192.502 (4).

Enforceable - An alleged code enforcement case that is authorized to be investigated per the Clackamas County Violation Priority Matrix.

Environmental damage - A situation in which there may be, if left unattended, a significant or irreversible environmental impact or where the environment al condition creates a life, health and/ or safety issue. A human - made change to the environment and/or an ecosystem that , if left unmanaged or unmitigated , will take an unreasonable amount of time to regenerate or repair itself, or that causes or potentially causes additional degradation of the environment and/or ecosystem , or that creates a life, health and/ or safety hazard . (See examples in Section 3, below.)

Life, health and /or safety hazard - A situation in which there may be an element of danger or risk that , if left unattended , might impact the health and/or life safety of a person or persons. A substance, condition or combination of the same, which because of its nature, quantity, physical, chemical or infectious characteristics, causes or potentially causes a hazard to human life, health or safety . (See examples in Section 3, below.)

High priority Code Enforcement issue - Situations, actions or uses that meet the definition of a life, health and/or safety hazard or environmental damage.

2. Policy

As directed by the Clackamas County Board of Commissioners, code enforcement complaints are handled as described below. (The County does not investigate anonymous complaints regardless of type . )

When a complaint is received on an enforceable code enforcement issue , the handling of the complaint shall be as follows:

3. Determination of life, health and/or safety hazards and environmental damage

The determination of whether a situation, action or use poses a threat to human life, health and/or safety or may cause environmental damage shall be considered within the scope of the codes, rules and ordinances enforced by the various County Divisions.

If it is unclear whether a situation, action or use meets the definition of life, health and/or safety hazard or environmental damage, the Building Codes Administrator, consulting with the appropriate Division Manager, shall make the determination.

The following examples shall serve as a guideline to determine what constitutes a life, health and/or safety or environmental issue.

Life hazards

Examples of situations, actions or uses that pose an immediate or potential threat to human life:

Health hazards

Examples of situations, actions or uses that pose an immediate or potential threat to human health:

Safety hazards

Examples of situations, actions or uses that pose an immediate or potential threat to human safety:

Environmental damage hazards

Examples of situations, actions or uses that cause or may cause damage to the environment:

For more information about Code Enforcement complaints and related issues, contact Diane Bautista at dianebau@clackamas.us

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Development Services Building

Code Enforcement

Phone number 503-742-4452
Phone hours:
M–F: 7:30 a.m. to 4 p.m.
Fax: 503-742-4741
Email codeenforcement@clackamas.us
Address 150 Beavercreek Road
Oregon City, OR 97045
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