Senior Health Insurance Benefits Assistance (SHIBA)

If you’re enrolled in Medicare, you’ll be receiving a new card sometime between April 1 and June 30. Learn more.

Trained SHIBA volunteer counselors help older adults and persons with disabilities understand their health insurance benefits. Volunteers provide unbiased support by phone, in person, online and through a variety of public events, presentations and application clinics. These sessions provide individuals with increased knowledge of benefit options, billing issues, and appeals.

SHIBA helps:

  • residents over the age of 65 and people with disabilities (ages of 18-64) understand their health insurance benefits and options
  • increase health care access and understanding
  • identify potential areas of Medicare fraud, error, or abuse

SHIBA Helpline in Clackamas: 503-655-8269

State SHIBA hotline: 1-800-722-4134


2051 Kaen Road #135 Oregon City, OR 97045

Office Hours:

Monday to Thursday: 7 a.m. to 6 p.m.