Translate
Stay Informed During Emergencies
PublicAlerts is Clackamas County's emergency notification system. By signing up, you can receive important emergency messages by text, phone call, or email when an incident may affect your area.
Notifications may include:
- Evacuation notices
- Shelter-in-place instructions
- Emergency shelter locations
- Severe weather alerts
- Wildfire and fire notifications
- Public safety information and other urgent updates
Signing up is free and helps ensure you receive timely information to protect yourself, your family, and your property.
How to Sign Up
New users will create an Everbridge Community Profile before completing their PublicAlerts enrollment.
- Sign Up for PublicAlerts.
- Create your Everbridge Community Profile using an email address or phone number.
- Verify your account.
- Complete your basic profile information.
- Continue to the Clackamas County PublicAlerts enrollment.
- Add your contact methods and the locations where you would like to receive alerts.
- Review your information and complete your enrollment.
Once enrolled, you can return to Everbridge Community at any time to update your contact information, notification preferences, or locations.
Why Sign Up?
The PublicAlerts system automatically includes traditional landline telephone numbers from phone company records. To receive alerts on any of the following, you must sign up:
- Cell phones
- Voice Over Internet Protocol (VOIP) phones
- Email addresses
- TTY/TDD devices
You can register multiple locations, such as your home, workplace, school, or a family member's address. You will only receive notifications when an emergency affects one of the locations you have selected.
How Notifications Are Delivered
Depending on the emergency, alerts may be sent by:
- Voice call
- Text message
- TTY/TDD devices
- Fax
- Everbridge Mobile App
If a call reaches your voicemail or answering machine, a message will be left. The system may attempt other contact methods if a call is not answered. Once you confirm receipt on one device, notifications to your other devices may stop.
Frequently Asked Questions
What is Everbridge Community?
Everbridge Community is the secure online portal used to manage your PublicAlerts account. It allows you to update your contact information, notification preferences, and subscribed locations in one place.
Is there a fee to sign up?
No. PublicAlerts is a free service.
I have a landline. Why should I still sign up?
Signing up allows you to receive alerts on your mobile phone, email, and other devices so you can stay informed even when you are away from home.
I have a VOIP phone. Am I automatically enrolled?
No. VOIP phone numbers are not automatically included in the system. You must sign up to receive emergency notifications on a VOIP phone.
When will I receive notifications?
You may receive notifications when law enforcement, fire agencies, emergency managers, or 9-1-1 centers need to share urgent information about an emergency affecting one of your registered locations.
Who sends the alerts?
PublicAlerts notifications are activated by the Clackamas County Department of Disaster Management and local 9-1-1 centers at the request of first responder agencies.
Will my information be shared?
No. Phone numbers and email addresses are securely maintained for emergency notification purposes and are not sold or used for marketing or solicitation.
Can my family sign up multiple devices?
Yes. Multiple phones and contact methods can be added. For the best experience, each family member is encouraged to create their own account and register their own devices.
Our community is stronger when we prepare together. Take these steps now to help get your family ready and be ClackGO Prepared!
