Community Health Council - March 18, 2026

Old Business

5:00pm

Jacqueline Arn

5:00pm

Council Vote

Jacqueline Arn

5:01pm

Juliana Danforth

5:02pm

Juliana Danforth

New Business

5:04pm

April 15, 2026 Agenda

• Routine Items Only

Jacqueline Arn

Old Business

5:04pm

Jerome Dalnes

5:05pm

Council Vote

Jerome Dalnes

5:06pm

Adam Kearl

New Business

5:21pm

Elizabeth Comfort 

5:41pm

Adam Kearl

5:46pm

May 20, 2026 Agenda

• Finance Policies

Old Business

5:46pm

Jacqueline Arn

5:47pm

Council Vote

Jacqueline Arn

5:48pm

• Finance Committee

Monthly Financials

• QI Committee

                 Provider Oversight 

Adam Kearl

Brianne Salvati

New Business

5:50pm

Review Behavioral Health Patient Satisfaction 

Review Behavioral Health Performance Metrics

Ryan Spiker

Emily Ketola

6:20pm

Steve Roy

Morgan Fetzer

6:40pm

Council Vote

Jacqueline Arn

6:50pm

Council Vote

Sarah Jacobson

6:55pm

Sarah Jacobson

7:00pm

Any Guests

7:00pm

April 15, 2026 Agenda

• Routine Items Only

Jacqueline Arn

7:00pm

ADJOURN

Council Vote

The Council reviewed the minutes for the February 18, 2026 meeting. Jacqueline opened the floor for a motion.

Motion: Rebecca motioned to approve the minutes with correction to the Year.

Second: Debra seconded. No further discussion.

Vote: Approved Unanimously.

Finance Committee: Adam shared the year-to-date Revenue and Expenditures report for period ending January 30, 2026

Adam shared the Special Revenue Addendum as of March 11, 2026 Adam gave a status update on the Health Centers 26-27FY budget Elizabeth Comfort presented the results of the 24-25FY County Audit QI Committee: Routine. Nothing to report.

Behavioral Health Performance Metrics: Emily Ketola and Julie Grantz presented data on the Behavioral Health Metrics - SHIFT UPDATE.

Julie reviewed the 2025 FIT Care Oregon Measures Results: Measure A Goal 17.8% was exceeded with 28.8%

Measure B Goal 53.9% was close as 53.1%

SHIFT Update:

Panel Navigators

Most Care Teams fully staffed

Daily and Weekly Problem Solving Meetings

Caseload data was reviewed.

Behavioral Health Patient Satisfaction: Ryan presented BH Client Satisfaction scores for Quarter 4. Survey sample size was 114 Surveys.

Overall Satisfaction: Score saw a increase of 5.2%. Health Centers now exceeding the National and Regional benchmark.

Patient Satisfaction and Referral Intentions by Team: Overall satisfaction score varied with all teams scoring high. Adult and Sandy teams saw the highest referral intention scores.

Patient Satisfaction Core: Ten questions in this category, with the majority of scores seeing minimal changes. Progress toward treatment goals continued showing the most room for improvement.

Loyalty intentions & Reception Staff: Loyalty Scores continue to increase and exceed National and Regional benchmarks. Reception Staff scores did see an increase and is again exceeding both benchmarks.

Provider Listening: Score increased to exceed National and Regional benchmark.

Ease of Connecting with Care Team: Scores have continued to score high and still outpaced the National and Regional benchmarks for four straight quarters.

Telehealth Wait and Experience Score: Both scores saw a increase. Telehealth is meeting the National and slightly missing the Regional benchmarks. Provider experience is now exceeding both benchmarks.

Quality & Outcome: 11 questions in this category, all of which are scoring in the high 80%-90%. Staff sensitive to Cultural Background saw the largest increase of 3.7.

Social Connectedness: Patients scores have continued to trend in the ranging of 76-80%.

Satisfaction & Outcomes comparisons shared by Gender, Ethnicity and Encounter Method: All results follow the same trends.

Patient comments by type: The client feedback data was presented in two pie charts. One chart for Positive feedback, and a second for Opportunities for improvement. These charts are broken down into comment themes. 106 positive comments and 10 opportunities for improvement comments.

2025 Safety and Risk Assessment was presented by Steve Roy and Morgan Fetzer.

Focusing on 4 key topics:

1. Background

2. Completed Safety and Risk Management Activies

3. Status of 2025 Safety and Risk Management Goals

4. Proposed 2026 Safety and Risk Management Activies

Morgan presented the Risk Assessment Activities completed in 2025, reviewing quarter by quarter.

• Trainings and Preparedness Drills

• Facility Safety Inspections
• Performance of Past Recommendations

Steve reviewed the Incidence Reporting Summary from 2025.

Workplace Violence has the highest occurrences for the year and increased by 160% from last year. Prevention of these types of incidences will be a focus for 2026. Priorities for 2026 were reviewed.

Council reviewed the current Self-Assessment Forms. No requested for changes made.

Jacqueline opened the floor for a motion.

Motion: Jerome motioned to approve the Self-Assessment as written.

Second: Brianne seconded. No further discussion.

Vote: Approved Unanimously.

Sarah spoke about what being a Co Applicant means and the process of renewing this agreement. She presented the Summary of Changes made to this updated Applicant Agreement.

Jacqueline opened the floor for a motion.

Motion: Rebecca motioned to approve the Co Applicant Agreement as written.

Second: Debra seconded. No further discussion.

Vote: Approved Unanimously.

Co-Applicant agreement: It will take about 1 months to get onto the BCC’s agenda.

By Laws: These are being reviewed internally and will be presented to the Council in the next few months.

Lake Road: Grand Opening is tomorrow at 2pm.

Dental Staff: Malia Band is retiring as Dental Clinic Operations Manager. Malia introduced her replacement Jessica Jacobs who was selected after a competitive recruitment. She has over 30 years of experience in Dental Services and had been in her previous role for over 3 years. Malia reviewed the duties and responsibilities of a Dental Operations Manager.

County Layoffs: Health Centers will not be laying off any staff. There could be layoffs that effect our staff via bumping only.

Next meeting is April 15, 2026, at 5:00 p.m. In Person.

• Routine Items