Director, Office of Clackamas 911

Class Characteristics

Under general direction, to plan, organize, and manage the operations and administration of the County’s Office of Clackamas 911; and to do other work as required.

Distinguishing Characteristics

The Office of Clackamas 911 is the central dispatch center for multiple public safety agencies within the County. The Office provides 24-hour emergency and non-emergency call taking and dispatch services for law enforcement, fire and emergency medical services through an enhanced 9-1-1 phone system, a computer aided dispatching system, and advanced radio communications system.

The Director, Office of Clackamas 911 is responsible for planning, coordinating, evaluating, and administering all services provided by the central dispatch center. The incumbent reports to and receives general direction from the County Operating Officer (COO) and interacts closely with the County Administrator, Board of County Commissioners and service user advisory board which provides policy formulation guidance and budget approval.

Typical Tasks

Duties may include, but are not limited to the following:

1. Develops, recommends, and manages the implementation of policies, goals, and objectives; responds to service and user agencies’ needs related to policy, procedure, and technical issues; assists in the development, negotiation and administration of interagency agreements and service delivery contracts;  ensures operations are in compliance with Federal, State, and County rules and regulations, and meets conditions of user service agreements; in coordination with the COO, addresses sensitive issues which could subject the County to significant liability.
2. Manages the development and administration of the Office’s annual and supplemental budgets; participates in presenting budget proposals to the County Administrator and service user board; monitors revenues and expenditures; researches and recommends alternative funding sources and cost control measures.
3. Prepares monthly reports for user agencies and the COO, providing current budget status, performance measures, staffing and general information.
4. Hires and supervises supervisory, technical, and administrative staff, to provide quality service to the community and County staff; prepares performance evaluations; recommends and administers disciplinary actions; conducts and/or facilitates staff training and development.
5. Participates in national, state, regional, and local organizations, task forces, and groups to promote and coordinate public safety communications services; represents the County in drafting, introducing, advocating, and testifying on related legislation; testifies in court as official keeper of the records.
6. Responds to concerns regarding program operations; conducts public awareness and educational programs to disseminate information about E9-1-1 public safety communications; delivers presentations to community and other interested groups.
7. Prepares, oversees, and maintains records regarding division’s activities, employees, and projects; oversees and implements communications equipment upgrades and improvements, periodic maintenance inspections, and replacement of faulty equipment to ensure efficient and accurate operations.

Required Knowledge And Skills

Thorough knowledge of:  Principles, methods, and techniques of public administration, personnel management, and budget administration; participative management theories; law enforcement, fire, and emergency medical dispatching practices; federal, state, and local statutes, laws, rules, and regulations regarding the licensing and operation of emergency communications and criminal information network; techniques of negotiation and public relations; emergency communications technology and equipment; principles of Emergency Management and Fire Operations Center activation.

Skill to:  Plan, organize, and manage the operation of an emergency communications center; communicate effectively, both orally and in writing; prepare and justify budget requests; interpret and apply pertinent federal, state, and local rules and regulations; maintain effective operations under emergency situations; organize, direct, train, evaluate, and discipline supervisory and administrative staff; direct staff in continuous efforts to improve quality, productivity, and effectiveness; incorporate team participation in decision making; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with outside agencies, elected officials, County employees, and the public.

Working Conditions

Must be available for 24-hour on-call response to emergency situations.

Must be able to attend frequent meetings away from the center.

Minimum Qualifications

Minimum qualifications are used as a guide for establishing the minimum experience, education, licensure, and/or certifications required for employment in the classification. The following minimum qualifications are established for this classification. Additional minimum qualifications and special conditions may apply to a specific position within this classification and will be stated on the job announcement.

Experience: A minimum of seven (7) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position. 

Licenses/Certifications: None required.

Pre-Employment Requirements

Must successfully pass an extensive background investigation including national fingerprint records check.

Driving is required for County business or to accomplish work.  Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Classification No. 355 
Established: 9/26
FLSA: Exempt
EEO: 2