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Powered by Collective Health
Effective January 1, 2026
Providence Health Plan is partnering with Collective Health to provide a more streamlined, integrated health plan experience for members. This partnership combines Providence Health Plan’s strong regional provider network and healthcare expertise with Collective Health’s easy-to-use technology platform.
What’s Changing
- New Welcome Packet & ID Cards
Providence Health Plan will mail all members a Welcome Packet that includes new medical ID cards. - New Member Advocate Phone Number (Clackamas County Members)
Members can contact a dedicated Member Advocate team for support at:
866-604-6909 - Updated ID Card Information Required
Members will need to:- Update their healthcare providers
- Update their pharmacy
with their new ID card information once received.
- Collective Health Mobile App
Members are encouraged to download the Collective Health app to:- Access a digital ID card
- Email a copy of their ID card directly to providers
- Manage benefits and claims in one place
What’s Not Changing
- Your benefits remain the same
- Your providers remain the same
This partnership does not change your coverage or provider network — it simply offers an improved, easier-to-navigate experience.
Member Portal
Access your health plan online through the Collective Health member portal
Helpful Videos & Resources
Learn more about your health plan and how to use the Collective Health platform:
- How to submit an out-of-network claim
- Overview of Care Navigation
- Overview of Member Advocates
- Providence Health Plan Powered by Collective Health (Medical)
- Activating your Collective Health account
- Making sense of your explanation of benefits
- How to find and request your benefits cards
- Finding what you need on the app
- How to find and in-network doctor
- How to reach out to a member advocate
