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Severe weather can make roads unsafe for collection trucks. When conditions are hazardous, franchisees may postpone pickup to ensure the safety of drivers and the community. Here’s how collection is managed during adverse weather.
Garbage Collection
Garbage is the top priority when service is disrupted.
- Postponed garbage (and commercial food waste) will be collected as soon as road conditions allow.
- If collection must be delayed to a future week, all accumulated garbage up to your normal service level will be collected.
Recycling Collection
Recycling collection may be postponed when weather makes pickup unsafe.
- Service will resume as conditions improve.
- If multiple days of severe weather occur, recycling may be delayed beyond the following week while crews focus on catching up on garbage routes.
Yard Debris Collection
Yard debris service may also be postponed.
- Collection will take place as soon as roads are safe.
- Like recycling, yard debris pickup may be delayed beyond the next week if crews are prioritizing garbage and recycling.
- When service resumes, all accumulated yard debris up to your subscribed service level will be collected.
Customer Notifications
Franchisees will:
- Notify Clackamas County by 10 a.m. on any day collection is postponed.
- Update their voicemail and website at least once per day with the latest service information.
Customers should check their garbage and recycling company’s website or phone line for the most current updates.
Billing Information
Postponed collections due to inclement weather are not considered missed collections. Because service is provided once conditions improve, billing credits are not issued for weather-related delays.
From the Franchisee General Responsibilities section of the Administrative Regulations for Clackamas County Solid Waste and Recycling Collection Services for Franchisee and Customer.
