Basic Mediation Training

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This highly interactive course teaches the theories, skills and techniques of facilitative, interest-based mediation. Designed for personal and professional development, the course is open to anyone who wants to:

  • Expand their skills in preventing, managing, and resolving disputes
  • Reduce the negative impacts of conflict on their workplaces, families, friends, neighborhoods, and communities
  • Increase their effectiveness in listening to and communicating with people in conflict
  • Work with strong emotions respectfully and constructively
  • Enhance their negotiation skills
  • Manage cross-cultural differences
  • Develop strategies to deal with various elements of conflict
  • Utilize empathy and other active listening skills in all areas of life
  • Serve others as a professional or volunteer mediator in Oregon

Attendees will learn through lecture, interactive exercises, and role-plays coached by skilled and experienced mediation practitioners.

Topics include:

  • Neurobiological roots of conflict and resolution
  • Conflict styles, their strengths, and how to work cross-style
  • Effective listening and questioning techniques
  • The difference between needs, demands, and issues (and why it matters)
  • Impact of power dynamics
  • Encourage understanding and acceptance of cross-cultural differences
  • Creating a brave and respectful space
  • The structure of an effective mediation process
  • Preparing participants
  • Writing effective agreements
  • Ethical standards and behavior

Cost: $1,250 (scholarships available)

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