Dispute Resolution Services

We offer:

Mediation Benefits

  • Maintain control over decisions
  • Reach your own agreements
  • Solve problems...not symptoms
  • Save time and money
  • Stay out of court
  • End the conflict
  • Develop lasting agreements
  • Improve neighborhood livability

Our Staff and Professionally Trained Volunteer Team includes three professional mediators and 35 professionally trained volunteer mediators.

For more information, contact:

rs@clackamas.us
or call
503-655-8415, option 1

Community Mediation

Mediation helps to strengthen community relationships and preserve safe and peaceful living environments. Our mediators will discuss service options with you for issues such as:

  • Neighbor to neighbor disputes
    • Animal control, barking dogs
    • Interpersonal conflict
    • Property line, fence, and easement issues
    • Property maintenance, traffic and parking
  • Landlord and tenant issues
    • Eviction notices
    • Noise complaints
  • Manufactured home communities mediation
  • Consumer and merchant disputes
  • Family relationship issues (other than divorce)
    • Elder care issues, adult sibling disputes
    • Parent/Teen issues
    • Probate and guardianship
    • Separating partners

Our mediation sessions are confidential, voluntary, impartial, effective and available during evening hours.

Education, Training and Internships

Resolution Services provides instruction in the following areas:

Education

  • Parent education
  • Family Law class

Training

  • Conflict management
  • Mediation
    • Basic mediation training
    • Court systems and small claims mediation
    • Peer mediation training in schools
  • Facilitation
    • Meeting facilitation
    • Victim offender dialogue facilitation

Internships

  • Community Mediation internship
  • Family Law internship
  • Self-designed internship

Resolution Services empowers people to effectively, peacefully, and collaboratively resolve disputes and build conflict resolution skills. You will learn about Collaborative Interest Based Negotiation, Mediation Process Skills, Communication Skills and Intercultural Communication practices.

Skill Development courses

Internship Opportunities

Facilitation Services

Well planned and facilitated meetings will save your organization hours of time and significantly increase satisfaction for your work teams. Our facilitators design effective agendas and guide participants through topic discussions to specific plans of action. Typical meeting facilitation includes:

  • Boards of Directors
  • Community meetings
  • Task Force groups
  • Work teams

Facilitation Training is also available for members of your organization.

Volunteer Opportunities

We supervise professionally trained volunteers who mediate community and small claims cases. Staff maintain a learning environment through a mentor/apprentice process that supports the individual needs of our volunteers, provides practical training in case development and table mediation and provides continuing education.

Qualifications

  • Successfully complete a Basic Mediation Training prior to service
  • Complete and submit an application to volunteer for Resolution Services
  • Commit to one year of service two to three hours per week on a regular schedule

Our goal is to train proficient and confident volunteer community mediators who will use their skills to improve community relations. To that end, we ask you to:

  • Observe our staff mediators
  • Practice case development and mediation activities
  • Perform case development and mediation activities on a regular basis
  • Follow office procedures
  • Work with a team of volunteers and staff
  • Contact our office if you are unable to attend
  • Provide feedback to the staff regarding your volunteer experience

If you are interested in volunteering at Clackamas County Resolution Services, call us at 503-655-8850, or email us at cdrs@clackamas.us

Volunteer Application Form (PDF)

Volunteer Contract (PDF)

Workplace Mediation, Facilitation and Training

Conflicts in the workplace can be costly and time consuming. Up to 30% of a manager?s time is spent dealing with conflict, and the expense of replacing an employee who has quit or been terminated is estimated at between 75% and 150% of the employee?s annual salary. Unresolved conflict also has a substantial negative impact on morale and productivity.

We can help resolve conflicts in the workplace involving co-workers, workers and supervisors, work groups or teams. Workplace issues may include:

  • Discrimination/Sexual harassment
  • Discipline, performance, and evaluation
  • Interpersonal conflict
  • Workforce diversity issues
  • Americans with Disabilities Act

Information and Resources

Links to other Resources

Oregon Mediation Association (OMA)

Oregon Office of Community Dispute Resolution

National Association For Community Mediation (NAFCM)