Resolution Services

Main Content

Prevention and intervention services including information and referral, counseling, mediation, education and training services to citizens

We provide conflict resolution services to people and organizations experiencing conflict and those seeking resources so they can resolve their differences peacefully, develop skills for the resolution of future conflicts and build safe, healthy relationships and communities.

Success Stories

Working with the Center, neighbors engaged in a productive and cordial dialogue. They reached an understanding of their different perceptions of appropriate yard maintenance, the physical and financial limitations they each faced, and the future they desired. Now, parties have an agreement that works and skills to discuss their ongoing concerns and interests.

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All residents of a subsidized housing facility were caught up in a disagreement between two residents.

Emotionally-charged interactions between parties were affecting all residents of this housing facility. Through mediation, both parties were able to focus on their common interests, become aware of how their differences were impacting others, and regain their commitment to respect each other and improve the relationship.

39161

An elderly, manufactured-home owner is aggravated by constant barking.

When Dog Services recommended mediation to this elderly resident, there was little hope in finding relief from continuous barking. Working with Center mediators, options were explored with the home owner and neighbor. Agreements were reached and renegotiated as the situation changed over time. Ultimately, effective resolution was achieved through better communication skills, an understanding of the impact of dog barking, and assistance in exploring accountability and dog-behavior training.

39161

Consumer and merchant fail to find common ground and resolve ongoing complaints.

After months of unproductive telephone calls and letter writing, the Dispute Resolution Center was approached and parties agreed to meet face-to-face. With a process that ensured both parties could be heard and their needs respected, a fair and mutually-agreeable option was reached that satisfied everyone.

39161

Frustrated with abandoned property, citizens pursue alternative to code enforcement.

Frustrated with abandoned property that had become a local eyesore, a neighborhood sought out options beyond code enforcement. Telephone conciliation facilitated by trained mediators lead to open dialogue and the option to purchase the property. Now, the property is restored to its native habitat and has become a source of pride.

39161

Resolution Services provides domestic relations mediation and couples' counseling in Spanish.

We contract with local interpreters to provide interpretation services in American Sign Language and other languages.

The Parent Education class is conducted in English, with simultaneous interpreters available by pre-arrangement in Spanish, ASL and other languages upon request.

Please also see our Links section for resources in Spanish and Russian.

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Resolution Services is not able to provide childcare. Please make alternate arrangements for the care of your children during appointments or classes.

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Generally, children do not attend mediation or counseling sessions. On occasion, the mediator or counselor may meet with a child or other third party, with the consent of the parents. However, we do not routinely see children. We recognize the involvement of children and talk with parents to evaluate their specific situation and their children's needs.

Children do not attend the Parent Education class.

7811

The residency requirements for services at CCRS depend on the type of service and its funding stream. CCRS exists to serve the residents of Clackamas County, and also recognizes that the nature of our services is such that in some circumstances residents of other counties may need to use our services.

Domestic Relations Mediation and Conciliation is provided:

  • To residents of Clackamas County who have or have not filed a domestic relations action in Clackamas County and who have a family-law related dispute.
  • To any person who is not a resident of Clackamas County but who is a party to a domestic relations action filed in Clackamas County.
  • To any person who is not a resident of Clackamas County but who has a family-law related dispute or has couples' counseling issues with another person who is a resident of Clackamas County.

Parent Education is provided to:

  • Residents of Clackamas County who have filed a domestic relations action in Clackamas County;
  • Residents of Clackamas County who have not yet filed a qualifying domestic relations action but who have minor children and intend to file a domestic relations action (Note: in these situations, Resolution Services will keep a copy of the Certificate of Attendance until the parties have filed an action and received a Court Case Number);
  • Any person who is not a resident of Clackamas County but who is a party to a domestic relations action filed in Clackamas County;
  • Any person who is not a resident of Clackamas County but who has a family-law related dispute with another person who is a resident of Clackamas County.
  • Any person who lives in Clackamas County but who has a domestic relations action pending in another County. These individuals can register for our Parent Education Class, but must verify with the Court Clerk in the jurisdiction in which their case is filed as to whether that jurisdiction will accept our Parent Education class.
  • Any other person, including new partners, other adult family members, and local professionals, who are interested in attending the class.
  • In the event of space constraints, priority is given to parties who have filed a domestic relations action in Clackamas County.

Youth and Family Mediation is provided to:

  • Residents of Clackamas County;
  • Families in which at least one person is a resident of Clackamas County;
  • Families in which at least one person works in or goes to school in Clackamas County;
  • Depending on the grant funds that support the services, some services are provided without a requirement of Clackamas County residency.

Information, Resources and Referrals

  • Information, Resources and Referrals are provided to the public without regard to County of residence.
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Court Clerk, 503-655-8447

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Call your local Police Department or Oregon Department of Human Services, 503-673-7112

7811

Court Clerk, 503-655-8447

7811

Frequently Asked Questions

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All residents of a subsidized housing facility were caught up in a disagreement between two residents.

Emotionally-charged interactions between parties were affecting all residents of this housing facility. Through mediation, both parties were able to focus on their common interests, become aware of how their differences were impacting others, and regain their commitment to respect each other and improve the relationship.

39161

An elderly, manufactured-home owner is aggravated by constant barking.

When Dog Services recommended mediation to this elderly resident, there was little hope in finding relief from continuous barking. Working with Center mediators, options were explored with the home owner and neighbor. Agreements were reached and renegotiated as the situation changed over time. Ultimately, effective resolution was achieved through better communication skills, an understanding of the impact of dog barking, and assistance in exploring accountability and dog-behavior training.

39161

Consumer and merchant fail to find common ground and resolve ongoing complaints.

After months of unproductive telephone calls and letter writing, the Dispute Resolution Center was approached and parties agreed to meet face-to-face. With a process that ensured both parties could be heard and their needs respected, a fair and mutually-agreeable option was reached that satisfied everyone.

39161

Frustrated with abandoned property, citizens pursue alternative to code enforcement.

Frustrated with abandoned property that had become a local eyesore, a neighborhood sought out options beyond code enforcement. Telephone conciliation facilitated by trained mediators lead to open dialogue and the option to purchase the property. Now, the property is restored to its native habitat and has become a source of pride.

39161

Resolution Services provides domestic relations mediation and couples' counseling in Spanish.

We contract with local interpreters to provide interpretation services in American Sign Language and other languages.

The Parent Education class is conducted in English, with simultaneous interpreters available by pre-arrangement in Spanish, ASL and other languages upon request.

Please also see our Links section for resources in Spanish and Russian.

7811

Resolution Services is not able to provide childcare. Please make alternate arrangements for the care of your children during appointments or classes.

7811

Generally, children do not attend mediation or counseling sessions. On occasion, the mediator or counselor may meet with a child or other third party, with the consent of the parents. However, we do not routinely see children. We recognize the involvement of children and talk with parents to evaluate their specific situation and their children's needs.

Children do not attend the Parent Education class.

7811

The residency requirements for services at CCRS depend on the type of service and its funding stream. CCRS exists to serve the residents of Clackamas County, and also recognizes that the nature of our services is such that in some circumstances residents of other counties may need to use our services.

Domestic Relations Mediation and Conciliation is provided:

  • To residents of Clackamas County who have or have not filed a domestic relations action in Clackamas County and who have a family-law related dispute.
  • To any person who is not a resident of Clackamas County but who is a party to a domestic relations action filed in Clackamas County.
  • To any person who is not a resident of Clackamas County but who has a family-law related dispute or has couples' counseling issues with another person who is a resident of Clackamas County.

Parent Education is provided to:

  • Residents of Clackamas County who have filed a domestic relations action in Clackamas County;
  • Residents of Clackamas County who have not yet filed a qualifying domestic relations action but who have minor children and intend to file a domestic relations action (Note: in these situations, Resolution Services will keep a copy of the Certificate of Attendance until the parties have filed an action and received a Court Case Number);
  • Any person who is not a resident of Clackamas County but who is a party to a domestic relations action filed in Clackamas County;
  • Any person who is not a resident of Clackamas County but who has a family-law related dispute with another person who is a resident of Clackamas County.
  • Any person who lives in Clackamas County but who has a domestic relations action pending in another County. These individuals can register for our Parent Education Class, but must verify with the Court Clerk in the jurisdiction in which their case is filed as to whether that jurisdiction will accept our Parent Education class.
  • Any other person, including new partners, other adult family members, and local professionals, who are interested in attending the class.
  • In the event of space constraints, priority is given to parties who have filed a domestic relations action in Clackamas County.

Youth and Family Mediation is provided to:

  • Residents of Clackamas County;
  • Families in which at least one person is a resident of Clackamas County;
  • Families in which at least one person works in or goes to school in Clackamas County;
  • Depending on the grant funds that support the services, some services are provided without a requirement of Clackamas County residency.

Information, Resources and Referrals

  • Information, Resources and Referrals are provided to the public without regard to County of residence.
7811

Court Clerk, 503-655-8447

7811

Call your local Police Department or Oregon Department of Human Services, 503-673-7112

7811

Court Clerk, 503-655-8447

7811
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