What If I'm Not Happy with My Services?

You have a right to file a complaint. 

How to Report a Complaint

1. If you have a complaint about the services you received from your Community Developmental Disability Program (CDDP) or other paid provider talk with your service coordinator.
2. If talking with your service coordinator doesn't resolve your complaint, ask to talk to a supervisor. Or you can ask your service coordinator for a complaint form or write your complaint in an email or letter and submit it to: 
   • Clackamas County Developmental Disabilities
     Attention: DD Complaints
     2051 Kaen Rd
     Oregon City, OR 97045
     Email: ddcomplaints@clackamas.us
     Fax: 503-650-5722
   • Need a complaint form? (also available in Русский, Español, Tiếng Việt)

What You Can Expect

3. When you file a complaint:
   • Within 5 days of receipt, you’ll get an acknowledgement from our office. This may come in the mail or via email, or phone. 
   • Within 10 days of receipt, you’ll be offered a chance to discuss your concerns informally. You do not have to participate in this informal conference.
   • Within 45 days of receipt, our office will send you a written response.
   • This response will include the outcome of the review of your complaint, as well as a list of the documents used in our review. You and our office can agree to extend this timeline.
4. If you disagree with our office's response, you can appeal to The Office of Developmental Disability Services (ODDS). You can submit your complaint to ODDS by mail, email, phone or FAX. 
   • Mailing address:
     ODHS-ODDS
     Attn:  Complaint Coordinator
     500 Summer St NE E-09
     Salem, OR 97301
   • Phone: 971-701-5299
     Fax: 503-373-7274
     odds.complaints@dhsoha.state.or.us
5. ODDS will assign a complaint coordinator to work with you to resolve your complaint. The complaint coordinator will:
   • Within 5 days of getting your complaint, send you a letter acknowledging your complaint.
   • Within 10 days of getting your complaint, you will be offered a phone appointment to discuss your concerns. Your participation in this is optional.
   • Within 45 days of getting your complaint, the complaint coordinator will send you a written response.
   • This response will include the outcome of the review of your complaint as well as a list of the documents used to review it. You and the complaint coordinator can agree to extend this timeline.

If you disagree with the outcome of the complaint review, you can request an Administrative Review.

Brokerage Services Complaints

If you have complaints about Brokerage Services or Children's Intensive In-Home Services (CIIS) please contact the Brokerage or CIIS directly or contact ODDS Complaints at:

• Mailing address:
  ODHS-ODDS
  Attn:  Complaint Coordinator
  500 Summer St NE E-09
  Salem, OR 97301
• Phone: 971-701-5299
  Fax: 503-373-7274
  Email: odds.complaints@dhsoha.state.or.us