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These courses teach the skills and techniques of interest-based mediation. Learn a practical and structured process for helping people in conflict find agreeable solutions. The methods are useful with all kinds of conflicts, including interpersonal, workplace, family, neighborhood, business and intercultural.
Basic Mediation Training
Dates: Fall 2025
Location: Oregon City, OR
Cost: $1,250 (scholarships available)
This highly interactive course teaches the theories, skills and techniques of facilitative, interest-based mediation. Designed for personal and professional development, the course is open to anyone who wants to:
- Expand their skills in preventing, managing, and resolving disputes
- Reduce the negative impacts of conflict on their workplaces, families, friends, neighborhoods, and communities
- Increase their effectiveness in listening to and communicating with people in conflict
- Work with strong emotions respectfully and constructively
- Enhance their negotiation skills
- Manage cross-cultural differences
- Develop strategies to deal with various elements of conflict
- Utilize empathy and other active listening skills in all areas of life
- Serve others as a professional or volunteer mediator in Oregon
Attendees will learn through lecture, interactive exercises, and role-plays coached by skilled and experienced mediation practitioners.
Topics include:
- Neurobiological roots of conflict and resolution
- Conflict styles, their strengths, and how to work cross-style
- Effective listening and questioning techniques
- The difference between needs, demands, and issues (and why it matters)
- Impact of power dynamics
- Encourage understanding and acceptance of cross-cultural differences
- Creating a brave and respectful space
- The structure of an effective mediation process
- Preparing participants
- Writing effective agreements
- Ethical standards and behavior
For more information, call 503-655-8415 or email rs@clackamas.us.
Workshops and Education
Conflict is everywhere, and everyone gets stuck sometimes. Have you ever experienced a situation that could have used someone guiding it toward a peaceful and fair solution? Do you want to be that person?
Resolution Services can help you achieve just that. We offer specific trainings that can empower you to effectively, peacefully and collaboratively resolve disputes
