Clackamas County has upgraded how it communicates with residents during times of disaster by replacing its emergency notification software system. All residents are urged to enroll, or reenroll, by selecting the “Sign up for notifications” button above.
By providing contact information, county residents can opt-in to receive critical emergency messaging via email, phone call, and text during times of disasters. Important messages that could be relayed include notices to evacuate, shelter-in-place, shelter locations, and other extremely important information. Read more.
The system is programmed with landline phone numbers, both listed and unlisted from telephone company records. You must sign up here in order to receive alerts by:
- Cell phone
- Voice Over Internet Protocol (VOIP)
- TTY/TDD Devices
If the call is picked up by an answering machine, it will leave a message and not call back. If the number is busy or there is no answer, the system will try contacting your other contact methods. Once you have acknowledged receipt of a message on one device, the system will stop trying to contact your other devices.
By signing up, you can receive emergency notification for your home or any other address (such as a business). You will only be contacted when the associated address is affected by an emergency.
- Mobile phone users: If you are registering via a mobile device, you may receive a popup asking you if you want to use the Everbridge mobile app, if you do not want to use the app you may click cancel and you will be directed to the registration page.
- Remember to use the “sign up for notifications” button to create an account in the new system. Once you have created an account you will then be able to login to edit your information.
Community Emergency Notifications are sent based on small geographic areas via*:
- Voice Call – may be text to speech or a recorded message
- Text Message
- TTY/TDD – hearing impaired devices
- App – Everbridge Mobile App on Android and Apple Devices
*The system contains traditional landline data, but does not contain cell phone or VOIP phone numbers. To receive these messages via any method, other than landline phone, residents must sign-up to receive the notifications.
- Active police incident in neighborhood – typically shelter in place or avoid the area until incident is resolved
- Gas leak – evacuation of area
- Missing endangered person that likely hasn’t traveled far – may be lost in surrounding area near residence
- Fire/Wildfire – prepare to evacuate or evacuate area
- Will only reach landline phones and those who have opted-in with other contact methods
- Misses visitors to the area whom would not sign-up in the system
Different than a text message, WEAs are popup notifications on your mobile device. These alerts are only issued to cell phones through participating cell phone providers to WEA-capable devices within the alert area.
- Dam failure
- Volcanic activity requiring evacuation or avoidance of area
- Amber Alert
- Tornado Warning
- 90-character limit without attachments – this limits our ability to provide detailed, actionable information
- Only allows for county-wide notifications that spills over into other jurisdictions – this is why Clackamas County residents have received notifications for Salem recently
EAS messages are sent via television and radio to the entire Portland-Metro (Clackamas, Clark, Columbia, Multnomah, and Washington Counties) media market.
- Extreme Weather Alerts/Warnings
- 911 Telephone Outage of a large impacted area
- Evacuation of a large impacted area
- Large reach – should not be used for small incidents
- Will not reach people not watching TV or listening to the radio
Emergencies can happen at any time. While you may get a call regarding an emergency on your home phone, signing up gives you instant access to alerts sent to a cellular phone. This way you can stay informed even if you are away from home.
VOIP telephones are NOT automatically signed up. You will need to use the link above to sign up for your VOIP telephone to your address in order to receive emergency alerts.
Law enforcement or fire agencies may contact you about an emergency situation near the address you registered. The information will include actions you should take to protect yourself from danger. They may also notify you when the situation is resolved, to let you know you may return home, or leave home safely.
No, there is no fee to sign up and no fee to receive notifications.
The Department of Disaster Management and the 9-1-1 Centers (Clackamas Communications and Lake Oswego Communications) are responsible for activating this system for emergency use as requested by first responder agencies in Clackamas County. If you receive a call, it will come from one of these agencies and not an outside vendor.
Phone numbers and email addresses are secured and maintained by Everbridge for Clackamas County. The phone numbers and email addresses are exempt from public release under the public records law, and will never be sold or used for solicitation.
Yes. Each account gives you the ability to sign up 5 phones (two cell phones for text). It is recommended that each family member create an account and sign up their own devices. If you sign up a family member's device on your account, and you acknowledge a message before it gets to the other family member’s device the system may not contact their device. There is no limit to the amount of accounts per address.
For more information please contact:
Administrative Assistant, Clackamas County Emergency Management