On Sept. 1, Clackamas County will upgrade how it communicates with residents during times of disaster by replacing its emergency notification software system. All residents are urged to enroll, or reenroll, by selecting the “Sign up for notifications” button above.
By providing contact information, county residents can opt-in to receive critical emergency messaging via email, phone call, and text during times of disasters. Important messages that could be relayed include notices to evacuate, shelter-in-place, shelter locations, and other extremely important information. Read more.
The system is programmed with landline phone numbers, both listed and unlisted from telephone company records. You must sign up here in order to receive alerts by:
- Cell phone
- Voice Over Internet Protocol (VOIP)
- TTY/TDD Devices
If the call is picked up by an answering machine, it will leave a message and not call back. If the number is busy or there is no answer, the system will try contacting your other contact methods. Once you have acknowledged receipt of a message on one device, the system will stop trying to contact your other devices.
By signing up, you can receive emergency notification for your home or any other address (such as a business). You will only be contacted when the associated address is affected by an emergency.
- Mobile phone users: If you are registering via a mobile device, you may receive a popup asking you if you want to use the Everbridge mobile app, if you do not want to use the app you may click cancel and you will be directed to the registration page.
- Remember to use the “sign up for notifications” button to create an account in the new system. Once you have created an account you will then be able to login to edit your information.
I have a landline in my home. Why should I sign up for additional notifications?
Emergencies can happen at any time. While you may get a call regarding an emergency on your home phone, signing up gives you instant access to alerts sent to a cellular phone. This way you can stay informed even if you are away from home.
I have a VOIP (Voice Over Internet Protocol) telephone in my house. Am I already signed up?
VOIP telephones are NOT automatically signed up. You will need to use the link above to sign up for your VOIP telephone to your address in order to receive emergency alerts.
When might I expect to be notified?
Law enforcement or fire agencies may contact you about an emergency situation near the address you registered. The information will include actions you should take to protect yourself from danger. They may also notify you when the situation is resolved, to let you know you may return home, or leave home safely.
Is there a fee to sign up?
No, there is no fee to sign up and no fee to receive notifications.
Who will call me?
The Department of Disaster Management and the 9-1-1 Centers (Clackamas Communications and Lake Oswego Communications) are responsible for activating this system for emergency use as requested by first responder agencies in Clackamas County. If you receive a call, it will come from one of these agencies and not an outside vendor.
Will I start receiving solicitation phone calls and/or emails?
Phone numbers and email addresses are secured and maintained by Everbridge for Clackamas County. The phone numbers and email addresses are exempt from public release under the public records law, and will never be sold or used for solicitation.
Our family has numerous cell phones; can we sign up for more than one?
Yes. Each account gives you the ability to sign up 5 phones (two cell phones for text). It is recommended that each family member create an account and sign up their own devices. If you sign up a family member's device on your account, and you acknowledge a message before it gets to the other family member’s device the system may not contact their device. There is no limit to the amount of accounts per address.
For more information please contact:
Administrative Assistant, Clackamas County Emergency Management