Veterans Services

Veterans Services

Veterans Advisory Council Bylaws

Article I: Name and Authority

This Council shall be known as the Clackamas County Veterans Advisory Council (VAC) and is created pursuant to the authority conferred in Board Order Number 2012-33.

Article II: Purpose and Mission

The Council Shall:

  1. Serve as an advisory body to the Clackamas County Board of Commissioners (BCC) and the Department of Health Housing and Human Services (H3S);
  2. Facilitate with veterans and their families, National Guard and Reserves to identify and meet the needs in Clackamas County.
  3. Advise the BCC and H3S on:
  • all matters relating the provision of services to veterans, their families and dependents;
  • how to ensure that the needs of veterans, their families and dependents are recognized and addressed in a timely manner;
  • current issues affecting veterans, their families and dependents and will make recommendations regarding those issues.

Article III: Membership

SECTION 1: Members

  1. The Council shall be composed of no more than 19 members; 15 veterans, 2 close relatives of a veteran, 2 community members who have work or volunteer responsibilities that include providing services to veterans.
  2. All members shall be appointed to provide good representation 2 between branches of service, service in different wars and conflicts, and eras of peacetime service.

SECTION 2: Appointment and Tenure

  1. Members of the Veterans Advisory Council are appointed by the Clackamas County Board of County Commissioners.
  2. The Council shall consist of no more than 19 appointed voting members.
  3. After consideration of the recommendations from the Executive Committee, the Council shall recommend to the Department of Health, Housing and Human Services (H3S) qualified candidates for appointment, or reappointment, to each vacant position.
  4. Each Member shall serve for a period of two (2) years. A Council member may be appointed to additional terms.
  5. To be excused from a meeting, a Council member must notify the Council secretary or Chairperson and H3S staff prior to the meeting.
  6. Two unexcused consecutive absences from regularly scheduled meetings of the Council shall constitute automatic resignation by that absent member. Three absences in any twelve-(12) month period, excused or unexcused, by a member will require an Executive Committee review to determine probable future attendance. If termination is recommended by the Executive Committee, a two-thirds vote of members at a Council meeting, with a quorum present, shall constitute automatic termination of that member. Approved leave of absence may be granted by the Executive Committee and shall not be counted in the above formula.

SECTION 3: Voting Privileges

Each Member of the Council present at a Veterans Advisory Council meeting shall be entitled to one vote on all issues presented at regular and special meetings.

SECTION 4: Recall

A member may be recalled with a 2/3 vote of the membership and would require approval or ratification by BCC.

Article IV: Meetings

SECTION 1: Schedule

  1. The Council shall meet at least 10 times each year at a preannounced location. Special meetings may be called by the Executive Committee or any five (5) members of the Council.
  2. Meetings shall be conducted in accordance with Oregon Public Meeting Laws.
  3. Unless otherwise covered by these bylaws, all Council and sub- committee meetings shall be conducted in accordance with Robert’s Rules of Order.
  4. A majority of regular members shall constitute a quorum. When a quorum is in attendance, actions may be approved upon a majority vote of Council members present, unless otherwise provided in the bylaws. A vacancy on the Council shall not change the quorum requirements.
  5. No member of the Council shall be authorized to speak or write on behalf of the Council until the Council takes a position by formal action. Members who do not follow the bylaws will be subject to a recall as stated in Article lll,Section 4
  6. In the event a Council member engages in business with the County that could present an actual or potential conflict of interest with matters within the Council’s purpose, such member will declare the actual or potential conflict and announce its nature. In the event of a potential conflict, the member may participate and vote on the matter following the declaration.

Article V: Officers and Duties

SECTION 1: Officers The officers of the Council shall be a Chairperson, a Vice-Chairperson, and a Secretary elected from the Members.

SECTION 2: Election An election shall be held during the regularly scheduled Committee meeting in June. The Executive Committee shall present a slate of officers during the regularly scheduled Council meeting in May. Additional nominations may be made during the regularly scheduled Council meeting in June.

SECTION 3: Term of Office Each officer shall hold office during two fiscal years July 1 - June 30 or until relieved of the position by a two-thirds vote of the Members. Officers may hold succeeding terms of office, but may serve no longer than three consecutive terms.

SECTION 4: Duties

  1. The Chairperson shall establish the agenda and preside at all meetings that he or she attends,and shall be responsible for the expeditious conduct of the business. The Chairperson will make a formal presentation at least twice a year to the Board of County Commissioners.
  2. The Vice-Chairperson shall perform all the duties of the Chairperson during the Chairperson's absence.
  3. The Secretary shall perform all the duties of the Chairperson during the absence of the Chairperson and the Vice-Chairperson.
  4. The Secretary is responsible for reviewing Council meeting attendance records and for advising the Chairperson regarding any Council member with absences requiring action in accordance with Article III, Section 2, item “F”. E. The Past Chairperson is responsible for advising the Executive Committee on matters related to the Veterans Advisory Council.

Article VI: Sub-Committees

SECTION 1: Executive Committee

  1. The Executive Committee shall consist of the Chairperson, Vice- Chairperson, Secretary, and Past Chairperson. Should an immediate Past Chairperson not be available to attend on a regular basis, the Chairperson shall appoint a replacing member-at-large from the Council to serve for the remainder of the fiscal year. The Executive Committee shall determine the agenda ofregular and special Veterans Advisory Council meetings. A quorum shall consist of a majority of the members of the Executive Committee.
  2. The Executive Committee shall select and nominate members to the Council, including interviewing candidates for appointment or reappointment. Final recommendations will be made to the Council for action.

SECTION 2: Other Sub-committees Standing and special sub-committees may be established as deemed necessary by the Council. The Council Chairperson will appoint each Sub- committee Chairperson.

SECTION 3: Sub-committee Membership Sub-committee membership shall be determined by the respective Sub- committee Chairperson. A majority of the members of any sub-committee must be members of the Committee. The Chair of each sub-committee must be a member, in good standing, of the Advisory Council.

Article VII: Reporting Procedures

The Council shall make its reports and findings and recommendations to the Clackamas County Board of Commissioners and the Department of Health, Housing and Human Services through its officers and designated spokesperson.

Article VIII: Amendments to Bylaws

Amendments or repeal can occur only by a two-thirds (2/3) vote of members at a regular or special meeting. Any proposed change must be mailed to all members at least two weeks prior to the meeting at which the vote is to be held. No amendment shall be effective until reviewed by County Counsel and approved by the Board of County Commissioners.

Article IX: Dissolution

The Council may be dissolved at any time with or without cause by the Clackamas County Board of County Commissioners.

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3rd Party Contractors Performing Compensation and Pension Exams (C&P Exams) on Behalf of the VA 2025-2026

Information obtained from VA.GOV as of 12/2025

The Department of Veterans Affairs uses 3rd party contractors to perform most Compensation and Pension (C&P) exams. The following list are the names of the currently contracted entities:

  1. Veterans Evaluation Services (VES).
  2. OptumServe Health Services (Optum Health, also known as LHI or Logistics Health Incorporated).
  3. Leidos QTC Health Services (QTC).
  4. Loyal Source Government Services.

These 3rd party contractors conduct many of the C&P exams on behalf of the VA to help process disability claims. However, not all C&P exams are performed by these contractors; you may also have an exam conducted by a provider within a VA medical facility.

These 3rd party contractors typically make best efforts to perform these required exams as close to your home of record as possible. Please keep in mind that the VA considers 50 miles travel distance for these exams as an acceptable maximum distance. In some rare cases, the VA or these companies may request you travel outside of this maximum distance. You will be automatically reimbursed for your travel mileage.

Scheduling

The VA or a VA 3rd party contractor will mail you a letter with the date and time of your exam.

Example of letter you will receive
Example of C&P notification letter you will receive in the near future

You may also get a phone call or email from the VA or the 3rd party contractor. They may ask you to provide certain personal information and identification (ID) to confirm your identity.

Note: You can not start the scheduling process for claim exams yourself. The VA or a 3rd party contractor will begin the scheduling process by contacting you.

What to expect when you receive a letter or phone call

You’ll need to confirm your appointment. Call the number on the exam letter to confirm the place and time. If you get a phone call, you can confirm the place and time on the call.

What to do if you need to reschedule your exam

If you need to reschedule your exam, tell the VA or contractor who arranged the exam at least 48 hours in advance. Rescheduling your exam may delay your claim. Please contact the VA or the 3rd party contractor’s phone number that they provided.

Note: If your exam is with a contractor, you can only reschedule once per exam. The new appointment must be within 5 days of the original appointment. If you’re not available during those 5 days, tell the contractor. Then call the VA at 800-827-1000 and follow the prompts to speak with a representative.

What happens if you miss the exam

First contact your Veterans Services Officer (VSO) or call our office at 503-650-5631 and let us know what is going on. We will assist you with any of the next steps. Missing your exam could result in an automatic denial of the claim. The VA may also decide your claim based on the existing evidence which could affect your benefits. If you missed your exam for what the VA considers a good reason (called “good cause”), they may reschedule a new appointment for you. These are some examples of good cause: If someone in your immediate family dies, if you’re homeless, if you’re hospitalized, or if you have a terminal illness.

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Veteran Service Office

The Clackamas County Veteran Service Office (VSO) helps veterans, service members, and their families understand and apply for U.S. Department of Veterans Affairs (VA) benefits. We are not a VA facility, but we work closely with the VA to support veterans in our community. 

Appointments only. Walk-ins are not available. All services are provided by appointment. 

Due to recent changes at the VA, we are currently serving a higher number of clients. Appointment wait times are typically four to five weeks. Our staff appreciate your patience as we work to meet community needs. 

Call: 503-650-5631 
Email: veterans@clackamas.us 

Aggressive or abusive behavior toward staff or others will not be tolerated.

What we do

Our trained Veteran Service Officers help with:

  • Filing VA disability compensation claims
  • Understanding changes to VA-covered health conditions
  • Identifying federal and state veteran benefits you may qualify for
  • Connecting you with partner organizations and community resources

VA eligibility rules change over time. Even if you were denied benefits in the past, you may qualify now. 
 

Who We Serve

Anyone who has served in the U.S. military may be eligible for benefits. Eligibility varies by program, and our staff can help determine what you qualify for.

We place special focus on supporting:

  • Veterans transitioning to civilian life 
  • Gulf War veterans with chronic or unexplained health conditions 
  • Vietnam-era veterans, including Navy “Blue Water” veterans, whose service-related conditions may now be recognized

How To Get Service

To get started, make an appointment by calling 503-650-5631 or emailing veterans@clackamas.us

Office hours: Monday–Thursday, 7 a.m.–5 p.m. (closed noon–1 p.m.)

You may be asked to bring documents such as:

  • Proof of military service (DD214)
  • Medical records or provider contact information
  • Marriage or dependent information
  • Financial records, depending on the benefit requested

If you’re missing documents, we can help you request them.

 

Additional Support

We can also assist or provide guidance with:

  • Burial and survivor benefits
  • Military records requests
  • Adding or removing dependents
  • Direct deposit updates
  • Other County, State, and Federal Veterans-related benefits and services

Veterans who live outside Oregon cannot be represented by our office, but we can help connect you with a Veteran Service Officer in your state.

Veterans Advisory Council

The Clackamas County Veterans Advisory Council advises the Clackamas County Board of Commissioners and the Department of Health, Housing and Human Services on all matters relating to issues and services affecting veterans, their families and dependents, ensuring their needs are recognized and addressed in a timely manner.

Frequently Asked Questions

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