Customer Assistance Programs

WES currently offers the following customer assistance programs that may be able to help with paying your bill.

Low Income Household Water Assistance (LIHWA) Program

The Low-Income Household Water Assistance (LIHWA) program is a new financial assistance program funded by the Federal government. It is currently only a one-time program but could continue into the future.

LIHWA allows Clackamas County to directly pay Clackamas Water Environment Services (WES) sewer and surface water bills for eligible households. This support can be used for:

  • Current Charges
  • Past Due Amounts

The 2022 qualifying maximum adjusted gross annual income by household size can be found in the table below. Household income is calculated as it would be on your federal tax return.

Household Unit SizeAnnual Gross Income*Monthly Gross Income*
Each additional member$1,803.00$150.25
* Gross income means all household income before any deductions

To be considered for the program, households must contact us at to obtain an information consent form for a referral to Clackamas County Social Services. Clackamas County Social Services will contact customer to determine eligibility for the program and begin the application process.

WES Low Income Discount

Clackamas Water Environment Services offers discounts on the sanitary sewer portion of its monthly bills to customers who meet the low income guidelines. Discounts are not applicable to surface water charges.

Income Limits

To be eligible, the same income limits in the table above apply.

To qualify for the discount, please complete the application form.

Once you have completed your application, please return it to:

Attn: Customer Services        
Water Environment Services        
150 Beavercreek Road #430        
Oregon City, OR 97045

If you have questions about the customer discount program, please call 503-742-4567.


150 Beavercreek Road #430, Oregon City, OR 97045

Office Hours:

Lobby hours
Monday to Thursday
7:30 a.m. to 5 p.m.

Phone hours
Monday to Thursday
7:30 a.m. to 5:30 p.m.

Customer service

Development services and permits

Related Events
Board of County Commissioners, Water Environment Services, North Clackamas Parks and Recreation
Water Environment Services
North Clackamas Parks and Recreation, Water Environment Services