Customer Assistance Programs

WES currently offers the following customer assistance programs that may be able to help with paying your bill.

WES Low Income Discount

Clackamas Water Environment Services offers discounts on the sanitary sewer portion of its monthly bills to customers who meet the low income guidelines. Discounts are not applicable to surface water charges.

Income Limits

Single Resident  
Single Resident

Combined Household  
Combined Household

To qualify for the discount, please complete the application form.

Once you have completed your application, please return it to:

Attn: Customer Services  
Water Environment Services  
150 Beavercreek Road #430  
Oregon City, OR 97045

If you have questions about the customer discount program, please call 503-742-4567.

Low Income Household Water Assistance (LIHWA) Program

The Low-Income Household Water Assistance (LIHWA) program is a new financial assistance program funded by the Federal government. It is currently only a one-time program but could continue into the future.

LIHWA allows Clackamas County to directly pay Clackamas Water Environment Services (WES) sewer and surface water bills for eligible households. This support can be used for:

  • Current Charges
  • Past Due Amounts

To be eligible: Household income must be at or below 60% of Oregon's median income based on household size:

Household Unit SizeAnnual Gross Income*Monthly Gross Income*
Each Additional Member$1,692$141.00

To be considered for the program, households must contact us at to obtain an information consent form for a referral to Clackamas County Social Services. Clackamas County Social Services will contact customer to determine eligibility for the program and begin the application process.


150 Beavercreek Road #430, Oregon City, OR 97045

Office Hours:

Lobby hours
Monday to Thursday
7:30 a.m. to 5 p.m.

Phone hours
Monday to Thursday
7:30 a.m. to 5:30 p.m.

Customer service

Development services and permits

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